Latest Recruitment at Mogo Finance

Sales Jobs, Customer Service Jobs, Jobs in Kenya,

Telesales Agent

What you will do:

  • Call prospective customers and take them through the various Mogo products and terms (Car financing, Logbook loans etc) 
  • Advise prospective and current customers by answering questions and addressing concerns about mogo products 
  • Proactively work with leads to achieve loan issuance targets 
  • Answer customers’ questions and overcome objections 
  • Meet company expectations for excellent customer experience 
  • Follow-up on existing customers 
  • Properly record data in Mogo IT system.
  • Schedule customers’ visits to Mogo branch 
  • Any other task that may be assigned from time to time 

What you will need:

  • Degree/Diploma in Business Administration or related field.
  • Excellent communication and interpersonal skills.
  • Strong analytical & problem-solving skills.
  • Must have completed their probation period and Confirmed
  • Ability to adapt quickly and work independently.
  • Fluent in English and Swahili.
  • Good leadership skills
  • Loyalty and Integrity

With us you will:

Feel Good

  • A friendly and dynamic work environment
  • An excellent well-being program:
  • Health insurance (after probation period)
  • Pension scheme (after probation period)
  • Active social life and events

Win

  • Fast results without the friction of bureaucracy
  • Great victories due to the transparency of the company and its goals
  • Bonuses and awards for the great work
  • Participate in victory celebrations with your co-workers

Grow

  • Together with an intelligent team
  • Yourself and the company with the established feedback culture
  • Your knowledge with training possibilities

Customer Care Agent

What you will do:

Key Responsibilities: 

 Customer Interaction: 

  • Respond promptly to customer inquiries via phone, email, live chat, and social media. 
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. 
  • Maintain a positive, empathetic, and professional attitude toward customers always. 
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Problem Resolution: 

  • Identify and assess customers’ needs to achieve satisfaction. 
  • Troubleshoot and resolve customer issues accurately and efficiently. 
  • Escalate unresolved issues to the appropriate departments or management. 

Product Knowledge: 

  • Develop a deep understanding of the company’s products and services. 
  • Stay updated with product changes and enhancements to provide accurate information. 

Documentation and Reporting: 

  • Document all customer interactions, inquiries, and complaints in the CRM system. 
  • Prepare and maintain detailed records of customer interactions and transactions. 
  • Provide feedback on the efficiency of the customer service process. 

Team Collaboration: 

  • Collaborate with other team members to ensure consistent and high-quality customer service. 
  • Participate in team meetings, training sessions, and ongoing professional development. 
  • Sales. Respond to all sales inquiries and generate applications from the inquiries. 

What you will need:

Education: 

  • Diploma or equivalent; a college degree in Business Administration, or related field is preferred. 

Experience: 

  • Previous customer service experience is preferred. 

Skills: 

  • Excellent communication and interpersonal skills. (Both English and Kiswahili) 
  • Strong problem-solving abilities and attention to detail. 
  • Proficiency in using customer service software, databases, and tools. 
  • Ability to handle stressful situations and difficult customers with patience and professionalism. 
  • Good organizational and time management skills. 
  • Speed.  
  • Good typing skills 

Additional Requirements: 

  • Ability to work flexible hours, including evenings, weekends, and holidays if needed. 
  • Familiarity with CRM systems and practices. 

Physical Requirements: 

  • Ability to sit for extended periods while using a computer. 
  • Ability to work with headphones for extended time periods 

Work Environment: 

  • This job operates in a professional office environment. Remote work may be an option depending on company policies. 

With us you will:

Feel Good

  • A friendly and dynamic work environment
  • An excellent well-being program:
  • Health insurance (after probation period)
  • Pension scheme (after probation period)
  • Active social life and events

Win

  • Fast results without the friction of bureaucracy
  • Great victories due to the transparency of the company and its goals
  • Bonuses and awards for the great work
  • Participate in victory celebrations with your co-workers

Grow

  • Together with an intelligent team
  • Yourself and the company with the established feedback culture
  • Your knowledge with training possibilities

Apply Now

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