Career Opportunities at KUSCCO Mutual Assurance

Business Development Jobs, Jobs in Kenya, Marketing Jobs,

Business Development Manager (BDM) – SACCO’s

Position Summary
The Business Development Manager (BDM) – SACCO’s will be responsible for developing, managing, and expanding business relationships with cooperatives across Kenya. The role involves identifying and pursuing new business opportunities, managing existing cooperative clients, and working closely with internal stakeholders to ensure that products and services meet the needs of cooperatives. The BDM will play a critical role in growing the company’s market share in cooperative insurance solutions and driving the overall business development strategy for the Business development Department.

Key Responsibilities
Business Development & Growth

• Develop and implement strategies to grow KUSCCO Mutual Assurance’s market share within the cooperative sector.
• Identify and pursue new business opportunities with cooperatives, focusing on Sacco Assurance, Group Credit, and other insurance products tailored for cooperatives.
• Build and maintain strong relationships with key decision-makers in cooperative organizations.
• Work with the distribution team to develop innovative product offerings that meet the specific needs of cooperatives.

Client Relationship Management

• Maintain ongoing relationships with existing cooperative clients to ensure high levels of customer satisfaction and loyalty.
• Conduct regular client visits to assess their insurance needs and provide solutions that align with their requirements.
• Ensure timely resolution of client issues and complaints by working with internal teams.

Sales & Marketing

• Collaborate with the marketing department to develop and execute marketing campaigns targeting cooperatives.
• Represent KUSCCO Mutual Assurance at cooperative-related events, conferences, and trade fairs.
• Develop proposals, presentations, and pitches to prospective clients in the cooperative sector.
• Monitor sales performance and prepare reports detailing business development activities and outcomes.

Product Development & Innovation

• Work closely with the underwriting and product development teams to design insurance products that cater to cooperatives’ needs.
• Provide market intelligence and feedback on emerging trends within the cooperative sector to guide product development and refinement.

Team Leadership & Development

• Lead and mentor the Business Development Officers (BDOs) within the Cooperatives Department to ensure they meet their sales targets.
• Provide ongoing training and development to the team to improve their understanding of the cooperative sector and sales techniques.

Reporting & Performance Tracking

• Prepare regular reports on business development activities, including sales performance, client acquisition, and market trends.
• Track performance against set targets and take corrective action where necessary.

Minimum Qualifications & Experience

• Bachelor’s degree in Cooperatives, Insurance, Marketing, Business Administration or any other relevant field. A Master’s degree in Cooperatives, Marketing, Business Administration or any other relevant field will be an added advantage.
• Professional qualification (ACII, FLMI ,AIIK) or CIM
• Minimum of ten (10) years’ relevant experience
• Proficient in Microsoft office suite
• Strong people engagement and influencing skills with the ability to build relationships, communicate, present, negotiate and resolve conflicts

Business Development Manager (BDM) – Intermediaries and Brokers

The Business Development Manager (BDM) – Intermediaries and Brokers will be responsible for driving revenue growth and building strong relationships with insurance brokers, agents, and other intermediaries. The role involves strategic planning, business acquisition, channel management, and achieving sales targets by promoting KUSCCO Mutual Assurance’s products and services.

Key Responsibilities

Sales Management

• Achieve and exceed sales and revenue targets.
• Monitor performance metrics of intermediaries and brokers to ensure consistent delivery of results.
• Collaborate with brokers to customize insurance solutions that meet client needs.
• Identify and onboard new intermediaries to expand the distribution network.
• Analyze market trends and competitor activity to identify growth opportunities.
• Ensure all intermediaries comply with regulatory and company standards.
• Prepare regular performance reports, including sales trends, market insights, and projections.
• Work closely with underwriting, claims, and marketing teams to ensure smooth operations and support for intermediaries.
• Contribute to the development of new products based on intermediary feedback and market demands.

Relationship building

• Build and maintain strong, long-lasting relationships with brokers and intermediaries.
• Serve as the primary point of contact for intermediaries, addressing their needs and concerns.
• Conduct regular visits, meetings, and training sessions to support intermediaries.

Product Development

• Keeping up-to-date with competitor product and service offering and industry developments; to keep up the marketing intelligence and always identify the emerging needs for different sectors and actively give feedback to the marketing team.
• Identifying marketing opportunities and customer’s needs.

Training

• Provide intermediaries and brokers with comprehensive product knowledge and updates.
• Organize training programs to enhance intermediaries’ understanding of KUSCCO Mutual products.

Premium collections

• To collect all premiums of business sold as per the company policy.

Minimum Academic Qualifications & Experience

• Bachelor’s degree in Insurance, Marketing, Commerce, Economics, or other business-related disciplines.
• Professional qualification (ACII, FLMI or AIIK) or CIM.
• Minimum of ten (10) years’ relevant work experience preferably in an Insurance Industry (A MUST).
• Experience leader of diverse people and processes with ability to lead, develop and direct team members to deliver high performance targets and standards.
• A demonstrated adaptability to drive change and transformation.

Manager – Retail Business

Main Role
To provide strategic leadership and oversight for the retail business unit, driving the development and execution of strategies to achieve sales targets, enhance client acquisition and retention, and ensure compliance with company policies and industry standards.

Key Responsibilities

• Lead the Agency development strategy to drive retail business growth, market penetration, and profitability.
• Review and set sales targets for Unit Managers and Financial Advisors, ensuring alignment with organizational goals.
• Review existing contracts for Unit Managers and Financial Advisors, updating and issuing new contracts to support enhanced accountability.
• Monitor and evaluate the performance of retail teams, providing actionable feedback and fostering a high-performance culture.
• Lead initiatives to expand the client base, enhance product penetration, and improve customer experience.
• Collaborate with the Marketing team to develop targeted campaigns for the retail segment.
• Conduct market research to identify trends, opportunities, and client needs, providing insights for product development.
• Ensure efficient operations within the retail business unit, optimizing workflows and processes for maximum productivity.
• Prepare and present performance reports and insights to senior management to inform decision-making.
• Build and maintain strong relationships with internal and external stakeholders to drive business growth.
• Ensure compliance with all regulatory requirements and company policies across the retail operations.
• Provide mentorship and leadership to Unit Managers and Financial Advisors, ensuring their training and development.
• Achieve and maintain high levels of client retention and renewal rates, ensuring persistency and profitability.
• Build and maintain the capacity of the department to deliver on strategic objectives by leading, mentoring, and evaluating team performance.

Minimum Academic Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, Insurance, or a related field (Master’s degree is an added advantage).
• Professional qualification in Insurance (ACII, FLMI or AIIK)
• Minimum of ten (10) years’ relevant work experience preferably in an Insurance Industry (A MUST).
• Experience leader of diverse people and processes with ability to lead, develop and direct team members to deliver high performance targets and standards.
• A demonstrated adaptability to drive change and transformation.

Manager – Pensions

Main Role

The main role for this position is to effectively manage and direct all functions of the Pension Department including strategy formulation, implementation, budgeting, people management, expense control, quality control and service to both internal and external customers.

Key Responsibilities

Business Growth

• Drive sales for retirement benefits products by identifying and developing business opportunities in line with the company’s strategic goals.
• Implement the company’s agreed sales strategy for retirement benefits products.
• Cross-sell alternative products such as annuities to existing clients and follow up on leads for new business.
• Develop and maintain active marketing programs, including setting up retirement benefit schemes for SMEs.
• Prepare proposals and respond to formal Requests for Proposals (RFPs).
• Follow up on newly acquired schemes to ensure timely remittance of contributions and encourage lump sum transfer clients to initiate regular contributions.
• Assist in new product development by conducting market research and gathering feedback for product improvement.

Relationship Management

• Build and maintain strong business relationships with existing clients, intermediaries, and internal stakeholders.
• Provide superior customer service by making regular client visits, identifying client needs, and preparing detailed reports.
• Liaise with pension administrators to ensure new clients receive all necessary documentation within the set timelines.

Data and Compliance Management

• Maintain accurate records for retirement benefits clients and ensure compliance with regulatory requirements.
• Monitor the timely filing of scheme compliance documentation, including audited accounts and regulatory levies, in collaboration with administrators.
• Ensure statutory contributions are filed before deadlines.

Customer Care and Service Delivery

• Process and ensure timely settlement of retirement benefit payments, issuance of member statements, and preparation of scheme accounts within service standards.
• Provide support in the implementation of benefits and ensure compliance with service-level agreements.

Minimum Academic Qualifications & Experience

• Possess an undergraduate degree in business, Actuarial Science, Finance, Economics or any other business related field;
• An experience of at least eight years in marketing and/or sales of retirement benefit products and/or other closely related services like pension administration, pension fund management
• Qualification or progress towards attaining qualification in insurance or pension
• Good knowledge of the retirement benefits sector, including the regulatory environment, in Kenya
• Excellent presentation skills
• Self-motivated and enthusiasm in sales.

Manager – Internal Audit

Main Role
The job holder will be responsible for effective management of the Audit Department operations, coordination and implementation of audit policies, procedures, norms and standards.

Key Responsibilities

• Review various business processes and documents to check for controls and compliance with the organization policies which include physical asset verification and conducting system audits.
• Participates in reviews of internal controls, standard operating procedures and policies
• Identifies potential audit areas, assists with assessing the degree of inherent risk, and estimating the time and skills required to complete audit projects;
• Making recommendations for improvement in risk management practices, governance and internal controls
• Working in liaison with management and other functions, support investigations as may be assigned from to time
• Assists in the development and execution of a comprehensive audit plan based upon risk assessment, management’s goals and objectives;
• Following up to ensure completion and issuing of audit reports to management and tracking implementation of controls to address internal audit findings, external audit findings and findings raised by regulators during their inspections.
• Identify opportunities for cost savings and making recommendations for improving cost efficiencies;
• Perform or assist in the performance of special projects or studies including due diligence, acquisition reviews, benchmarking etc;
• Any other duties as assigned by immediate supervisor.

Minimum Qualifications and Experience

• A bachelor’s degree in Accounting, Commerce Finance, Economics, or other business-related subjects. A Master’s degree in Accounting, Commerce, and Finance, Economics or other business related subject will be an added advantage.
• Professional qualifications including CPA (K), ACCA, CIA and or CISA.
• Membership to a relevant professional body such as the Institute of Certified Public Accountants of Kenya (ICPAK) and the Institute of Internal Audit (IIA).
• Proficient working knowledge in Microsoft office, Oracle Systems and Audit Software
• Minimum of ten (10) years related work experience in auditing or finance.
• Knowledge of Internal Audit Standards, Code of Ethics and other best Practice Auditing and Accounting standards.

Marketing Officer

Main Role
To support marketing team by following up on quotations, submitting of proposals, booking Appointments, following up on payments etc.

Key Responsibilities

Acquisition of new business by following up on quotations, proposals, payments etc.

• Following up on mail shots, queries, website etc.
• Preparation of proposals and presentations
• Liaising with identified niche markets and sending the necessary mail and follow ups
• Liaising with branch staff for business.
• Ensuring that all data received is put in excel format and forwarded to underwriters for quotation.
• Recording all quotations requests received and all quotes done and ensure that the quotes are forwarded in good time.

Client service

• Servicing of intermediary and branches by following up on and responding to queries.
• Following up on client’s queries, quotations, tracking payments and ensuring smooth communication.
• Scheduling of meetings with new and existing clients on service matters
• Preparation of scheme profiles.

Premium collection

• Tracking all premium collections and advising on any outstanding premiums
• Assisting on premium collections and receipting

Stationery management

• maintain adequate stocks for marketing
• Ensure that we maintain adequate supply of marketing and promotional materials.
• Ensure that branches are adequately stocked with requisite stationery.
• Maintain register of the Departments Giveaways, Calendars, Diaries, Gifts, etc Commissions
• Ensure timely payment of commissions and overrides to intermediaries
• Ensure prompt provision of With-holding Tax Certificates to intermediaries
• Any other responsibility that may be assigned from time to time.

Minimum Qualifications & Experience

• A Bachelor’s degree in a business related course or its equivalent from a reputable institution.
• Professional qualification in Insurance (ACII, FLMI or AIIK) is an added advantage
• Relevant experience in the same role.
• Proficient in Microsoft office suite
• Ability to analyze and interpret statistical data
• Strong people engagement and influencing skills with the ability to build relationships, communicate, present, negotiate and resolve conflicts

Risk & Compliance Officer

Main Role
To support the Head of Risk & Compliance in providing hands-on development of risk models involving market, credit and operational risk, assure controls are operating effectively, and provide research and analytical support. 

Key Responsibilities

• Assist in the development and execution of the risk and compliance management strategy.
• Ensure each business unit and function have appropriately identified, quantified and managed risks and escalated to Management.
• Develop risk mitigation plans and controls, policies and procedures for the principal risks
• Assist in conducting periodic review of organization compliance with regulatory and supervisory requirements.
• Assist in conducting regular assessments of the compliance function and systems and implement or monitor needed improvements.
• Assist in developing internal policies relating to Anti Money Laundering within the organization and oversee the implementation.
• Provide Support and monitor testing of the Business Continuity Plans and provide appropriate status reports to the Management.
• Promote a risk mitigating culture across the business to ensure that responsibilities and accountabilities are understood.

Minimum Qualifications & Experience

• A Bachelor’s degree in Finance, Economics, Actuarial Science, Business Administration or a related field.
• Certification in Enterprise Risk Management or equivalent professional training/certification in risk management and compliance will be an added advantage.
• Minimum of three (3) years’ relevant experience
• Proficient in Microsoft office suite
• Ability to analyze and interpret statistics

Method of Application

If you believe your experience, competencies and qualifications match the job and role specifications described; send your application letter (stating the POSITION YOU ARE APPLYING for and your current and expected pay) & updated CV (with details of at least 3 referees one of which must be immediate or former supervisor) addressed to the Chief Executive Officer to reach us on or before 29th November 2024 by email to: recruitment@kusccomutual.co.ke.