Administration, Secretarial, Hospitality Jobs, Hotel Operations Jobs,
Director of Hotel Operations
Job Description
Reporting to the General Manager, below are some of the key responsibilities and essential roles for this position
- Support the General Manager in the overall management and the strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
- Oversee the operations functions and departments of the hotel, work closely with sectional leaders to ensure efficient and profitable operations of each section
- Lead and support all operational departments in the achievement of their financial and operational targets
- Drive a positive work culture, set clear expectations as well as review and communicate all policies and procedures for implementation affecting the operations section
- Actively be involved in the recruitment process of leadership positions within the operating departments, ensure solid onboarding process are effected for retention of staff
- Work closely with operational leaders to actively prepare Annual Operations Plan in order to achieve the profit objectives, take lead in yield management
- Actively engage leaders in operational departments to ensure accurate and timely reporting of the monthly financial plans for the Rooms Division, Housekeeping/Laundry, F&B Service, and Culinary sections.
- Ensure the consistent implementation and delivery of the Fairmont Service Culture and Standards.
- Handle all guest concerns and feedback to ensure effective follow up and positive guest satisfaction as the end goal
- Assist in the preparation, presentation and subsequent achievement of the hotel’s Annual Operating Budget, and Capital Expenditure Budget.
- Ensure the smooth operation and co-ordination of the hotel through their respective leaders (Rooms Division, Housekeeping, Food & Beverage, Health Club and Culinary).
- Work closely with section leaders to engage them in manning plans to ensure productivity levels are managed throughout the various business seasons
- Take on a strategic role in the Hotels Business Continuity, Emergency, Safety and Crisis Management Plans
- Function as key member of the Hotel Executive Committee and Leadership Team
- Ensure full compliance of the Hotels operating controls
Qualifications
- Minimum five (5) years in a previous luxury / upscale hotel experience in a related field, Minimum two (2) years as Director of Operations or Hotel Manager or General Manager for a Small/Boutique luxury remote hotel)
- Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
- Display strong analytical, organizational, conflict management, people and administrative skills.
- Ability to be responsive to changes and offer leadership in those changes
- Extensive Operations management experience in F&B/ Rooms, General Management.
- Proven positive track record to coordinate multiple departments and to achieve goals
- Clear working knowledge of Hotel Financials, budget, planning and its implementation
- Exceptional interpersonal and guest relations skills, takes a hands on approach
- Proven team-leader with outstanding motivational skills and coaching ability and has ability to maintain positive work culture
Additional Information
- You will enroll in the workplace pension scheme
- Private medical insurance as per Hotel offering
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career
- Employee Benefits Card offering discounted rates in Accor Worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility Activities.
Assistant Front Office Manager
Job Description
- Responsible for the day-to-day operations of the Front Desk, Concierge, Royal Service departments with a primary focus on the overall efficient operation of the Front Desk.
- Leads and coaches the Front Office team towards achieving the highest levels of guest service through consistent delivery of Service standards, and opportunities to create memorable experiences.
- Leads the Front Office team towards achieving the highest levels of exceptional guest service and colleague satisfaction results, through the application of all Corporate and property standards and policies.
- Review arrival reports and VIP reports to ensure all special requirements are met or exceeded, ensure seamless coordination of check-ins and check-outs
- Strong focus on development and implementation of departmental goals and projects in the areas of occupancy and yield management, guest service and standards, health and safety, and employee engagement.
- Actively seeks feedback from colleagues and guests and follows up by taking appropriate action.
- Ensure effective utilization and productivity of all employees in the Front Office, including involvement in forecasting, scheduling and adhering to budget parameters.
- Developing an enthusiastic and guest driven Front Desk team through recruitment, performance appraisals, recognition, incentive programs, communication meetings, and additional career development.
- Builds a cooperative team spirit by demonstrating best practices, including listening, providing positive and constructive feedback and timely follow up.
- Continuously committed to provide excellent service and exceed guest’s expectations
- Excellent departmental and inter-departmental skills. Co-ordinates all Front Office and related operations.
- Builds and maintains excellent working relationships with key departments including, Reservations, Housekeeping, Engineering, Food and Beverage, Culinary, Sales and Event services.
- Responsible for cash float, ensure proper management and integrity is practiced by all agents
- Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
- Participates and demonstrates leadership on Hotel Committees.
- Seeks feedback on guest satisfaction and responds to guest complaints, completes follow up to Manager, pass-on, and resolves problems in accordance to our corporate values, mission and vision within a timely manner.
- All other duties assigned by Manager
Qualifications
- Minimum of two (3) years of leadership experience in a premium property
- Service and Guest focused personality is essential and previous leadership experience required
- Prior experience working with Opera Cloud or a related system
- Proven ability to build and maintain good relationships with all stakeholders and serve with integrity
- Must be able to communicate clearly and efficiently
- Must have organizational, leadership, conflict management skils
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and maintain positive and engaging work culture
Additional Information
- You will enroll in the workplace pension scheme
- Private medical insurance as per Hotel offering
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career
- Employee Benefits Card offering discounted rates in Accor Worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility Activities.
Talent and Culture Coordinator
Job Description
- Ensure all staff filing system are up to date and current with required information as per HR standards. Conduct regular file audits and file checks to ensure files are updated
- Colleague Requests: Ensure all staff letter requests are attended to in a timely manner
- Prepare and maintain HR department records and communication
- Assist the T&C department in the day-to-day operation as required ensuring efficiency in its daily operations
- Prioritize all phone calls and in-person external and internal visitors. Handle locker requests, name badges, Colleague letters, purchase requisitions and expense reports as necessary.
- Timely raise all purchase requisitions and follow up on delivery of items. Ensure to keep a tracker of the same to take note of timelines.
- Handle all office administration duties such as faxes, mail, phones, copying, office supplies.
- Assist and support Colleague events as appropriate, such as leadership meetings, Colleague receptions and annual events.
- Maintain a confidential filing system for employee files, correspondence, policies and standards
- Compose correspondence for the department, such as letters, etc. Support internal projects, tracking necessary actions and updating reports as progress is made
- Ensure bulletin boards and electronic communication devices contain fresh, interesting, timely and accurate information
- Assist in the recruiting function through the Talent Acquisition System and other recruiting tasks as required
- Ensure swift on-boarding plan for new hires and interns and schedules for all new hires, ensure all files and documentation is collected
- Ensure the department complies with all corporate, regional and hotel policies and procedures; and governmental regulations pertaining to all Colleagues.
- Manage the HRIS with accurate information and backup materials.
- Ensure different modes of communication are used to convey messaging to Heartists
- Foster and promote positive colleague relations through an environment that encourages open communication, trust and mutual respect
- Ensure the consistent implementation and delivery of the Fairmont Service Culture and Standards
- Support and be open to support any other duty delegated
Qualifications
- Experience: Two (2) years experience in a HR Administrative role as a HR generalist
- Education: Bachelor’s in human resources, Business, or a relevant field of work or an equivalent combination of education and work-related experience.
- 2+ years’ experience in upscale hospitality.
- Proficient in PowerPoint, Excel, Word & other Microsoft Office products.
- Previous experience with ATS
- Excellent written and verbal communication skills.
- Organized, with the ability of multi-task and manage priorities & deadlines.
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Additional Information
- You will enroll in the workplace pension scheme
- Private medical insurance as per Hotel offering
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career
- Employee Benefits Card offering discounted rates in Accor Worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility Activities.
Interested and qualified? Go to Fairmont Hotels & Resorts on careers.accor.com to apply