IT Officer at PATH

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IT Officer

Specific Duties and Responsibilities

Technical Support

  • Provide first level support for day-to-day region ICT needs, monitor ICT Systems and troubleshooting and Management of ICT Services.
  • Ensure compliance with ICT policy in the Office as well as use of PATH’s Standardized hardware and software.
  • Assist in design, administration and support of networking infrastructure, Server administration and endpoint device setup and management in consultation with the Lead Regional System Administrator (RSA).
  • Assist in Change management processes.
  • Assist in planning and execution of upgrades as well as participate in scheduled off-hours service outages and upgrades.
  • Assist in documenting system operations processes and procedures including installation and testing of network upgrades, failover, and configuration.
  • Assist in enforcing operational network security guidelines and procedures as well as carrying out periodic IT audits under the advisory of the RSA.
  • Perform new user orientation for PATH Systems, Software, hardware, and IT Processes where applicable and refresher training for existing users when necessary.
  • Actively provide cybersecurity awareness for the users.

Asset management

  • Assist in maintaining ICT inventory log of all hardware and tracking hardware needs projections for planning purposes.
  • Ensure users are fully signed out of all equipment received and returned.

Other Duties

  • Maintain day to day system operations and other functions as assigned by the Site Administrator.

Required Experience

  • Bachelor’s Degree in IT/Computer Science or any related field.
  • CompTIA A+, N+, or CCNA certification an added advantage.
  • At least 2 years of work experience in Information Systems implementation and network infrastructure support and maintenance.
  • End user support experience including hardware and software experience setup, installation, and troubleshooting.
  • Demonstrated working knowledge of Microsoft PC operating systems, Office 365, Windows Server Administration, and networking technologies, such as VPN, firewalls, and various LAN technologies.
  • Working knowledge of Meraki Cloud required.
  • Hardware and Software troubleshooting skills.
  • Good communication skills.
  • Ability to multi-task.
  • Flexibility with working hours.
  • Team player.
  • Ability to work under minimum supervision.
  • Candidates must have legal authorization to work in Kenya.

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