Sales, Marketing, Retail, Business Development, Hospitality, Hotel, Restaurant,
Sales Manager
Summary
Care Connects Us!
It all starts with people who care.
- At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
- Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
- People like you. People like us.
- At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Sales Manager
who will be responsible driving all aspects of the hotel’s active and aggressive sales initiatives, maximizes the overall revenue of the hotel by directing the revenue generating activities including but not limited to oversees day to day sales efforts of both General Sales and C&B Sale’s specific responsibilities for directing sales, training and maintaining systems in accordance with the sales business plan. Key among other responsibilities will include:
- Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution towards supporting the overall goal of the hotel
- Understands and implements strategies where key sales and marketing metrics are identified and delivered where reports and tracking tools are effectively used in line with defined initiatives & targets
- Understands and is responsible for their target contribution towards the departmental budget, ensuring that costs and departmental inventory is in line with targets
- To generate and maintains customers of defined accounts/areas through sales activities (face to face sales calls, telephone calls, entertainment).
- To maintain a high level of exposure for the hotel through direct sales, telephone, written communications.
- Monitor M&E sales production and adjust sales activities, to achieve planned goals.
- Plan, establish goals and administer M&E Sales Office function to deliver qualified leads and service existing accounts.
- Develop active communication and close rapport with Event organizers, Sales Offices and other sources of sales information & support.
- Identify, solicit and service all M&E accounts in liaison with the other sales divisions.
- Maintain timely and responsive communication with all accounts and prospects.
- Handles all incoming group & M&E leads generated, jointly with the concerned sales division including all communication, negotiation and contracting required.
- Assess group business to maximize contribution from available public space, generating room revenues whilst achieving Catering & Banquet and Meeting & Event revenue budgets.
- Ensures PMS Sales & Catering is well managed, maintained and updated as per company policies & standards.
- Ensures all Group & M&E RFPs (Request for Proposal) are handled as per the hotel’s policies and company standards.
- Attends Exhibitions and Road shows as directed by the DOSM.
- In conjunction with the Revenue Manager and Director of Sales & Marketing set up and update group & M&E selling strategies.
Qualifications
- Diploma/Degree in Sales & Marketing or its equivalent
- 5+ years of experience in a similar environment
- Proven track record in a similar role
- Strong analytical, interpersonal and problem-solving skills
- Excellent Microsoft Office application and PMS experience is required
- Leadership skills to guide and mentor others
- Ability to deal efficiently with complaints exhibiting a solid customer service approach
- The ability to remain positive and focused in a fast-paced environment
Night Manager
Summary
Care Connects Us!
It all starts with people who care.
At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Night Manager
who will be will represent the Management during the night. The Night Manager also provides leadership and support to all members of the Front Office assisting the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, and staffing in accordance with hotel policies and procedures. He/she is the Manager on Duty and responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security. Key responsibilities include but not limited to:
- Manage and monitor activities of all employees making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
- Maintain a professional and high-quality service-oriented environment at all times.
- Act as manager on duty for the hotel in the absence of the Front Office Manager/Duty Managers dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise.
- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
- Inform all overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
- Maintains effective communication with all related departments during night shift to ensure smooth service delivery.
- Maintains an up-to-date knowledge of the hotel and local services, supplies information and responding to guest queries.
- Maintains an awareness of guest profile through the guest profile system.
- Ensures effective handover is done, gaining information from Duty Manager and Shift Leaders.
- Makes control tours of the hotel ensuring optimal usage of resources and maximum security.
- Prepares guest folios with appropriate accounting instructions.
- Ensures all necessary reports are compiled and printed for the following day’s business and checks that they have been distributed accordingly.
- Maintains up to date back up reports.
- Ensures an effective handover of nights’ activities to the Front Office Manager.
Qualifications
- 5+ years of experience, in a similar environment
- Guest services or management experience
- Proven track record in a similar role
- Strong analytical, interpersonal and problem-solving skills
- Excellent Microsoft Office application and PMS experience is required
- Highly organized, ability to be flexible and proven skills working in an environment with constant standing and walking throughout the shift
- Leadership skills to guide and mentor other team members
- Ability to deal efficiently with complaints exhibiting a solid customer service approach
- The ability to remain positive and focused in a fast-paced environment
- Great computer skills with proficiency in front office operations systems
Chief Steward
Summary
Care Connects Us!
It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Chief Steward
who will be responsible for the efficient and economic operation of the Stewarding Section in support of all other operating Departments, supplying services as required to the entire operation, and overseeing the operating equipment inventory. Managing the Cleanness and Maintenance of all F&B equipment and back of the house hygiene and sanitation. Key responsibilities include but not limited to:
- Ensures that Stewarding employees work in a supportive and flexible manner with other departments.
- Always hands-on and present in the operation, especially during busy periods.
- Establishes and strictly controls inventories and par stocks in the operation for all operating equipment, Food and Beverage, FF&E items, and to ensure that the outlet is adequately equipped.
- Conducts monthly inventory checks on all operating equipment and supplies.
- Controls the requisitioning, storage, and careful use of all operating equipment and supplies.
- Conducts daily pre-shift briefings to employees on preparation, service, and F&B events.
- Liaises with the Food and Beverage Department and Culinary Department on daily operations and quality control.
- Ensures that each outlet is supplied with clean and dry operating equipment.
- Ensures that the food production areas are supplied with clean and dry kitchen utensils.
- Supervises night cleaning in kitchen and back-of-house food and beverage areas.
- Ensures that back-of-house cleaning schedules and garbage runs are strictly adhered to, and areas are cleaned according to established standards.
- Has a thorough understanding and knowledge of all Food and Beverage equipment needs and networks with sister hotels and other hotels to borrow equipment as and when needed.
- Responsible for clearance of Garbage from the hotel by the contractor and the maintenance of the garbage area.
- Prepares and updates the Stewarding Departmental Operations Manuals.
- Provides the Materials Department with detailed Product and Purchase Specifications for items used in the outlet.
Qualifications
- KCSE Certificate or Diploma in related field
- 3+ years of experience in a similar role, preferably in a luxury hotel environment
- Good understanding and adherence to HACCP standards
- Proven track record in a similar role
- Strong analytical, interpersonal and problem-solving skills
- Highly organized, ability to be flexible and proven skills working in an environment with constant standing and walking throughout the shift
- Ability to deal efficiently with complaints exhibiting a solid customer service approach
- The ability to remain positive and focused in a fast-paced environment