Current Opportunities at Halisi Family Hospital

Medical, Healthcare, Administration, Secretarial, Human Resources,

Client Services and Health Records Officer

Role Summary 

• The role holder ensures client satisfaction by coordinating and facilitating the smooth flow of patients,  visitors, and information within the framework of medical and administrative processes in the  Hospital. 

Key Duties and Responsibilities 

• Welcome and guide patients and visitors to achieve and sustain smooth flow of patient traffic in  all departments. 
• Accurately register patients into the hospital systems ensuring proper documentation and data  quality. 
• Create, store, and retrieve patient files (including electronic files) while maintaining confidentiality. 
• Coordinate with all departments for proper billing and health records of patients. 
• Receive payments by cash, mobile platforms, bank cards etc. as per hospital processes. 
• Ensure accurate claim submissions by screening patient’s eligibility and scope of medical cover  and adhering to insurances/corporates contractual requirements on pre-authorizations,  admissions, discharges, etc. 
• Reconcile daily revenue collections ensuring accuracy and completeness. 
• Follow up with patients and insurances/corporates when payment lapses occur. 
• Receive and direct or respond to telephone calls in a professional manner. 
• Appropriately handle received deliveries and correspondence i.e. incoming emails and post. 
• Attend to client concerns and record comments, suggestions and enquiries raised in various  platforms to improve customer service. 
• Book patient appointments – coordinate with the relevant specialist ensuring patients attend the  right clinic, at the right time and the specialist is available to serve them. 
• Prepare and timely submit dynamic progress reports, including reliable medical statistics, health  information to the Supervisor. 
• Perform any other duties as may be assigned by the Supervisor from time to time. 

Competencies Required 

• Excellent customer service skills, empathetic to patients of all ages. 
• Effective communication skills – listening, oral and written. 
• Highly ethical, has integrity and observes confidentiality. 
• Attention to detail. 
• Confident, persistent, and assertive. 
• Ability to multi-task, cope under pressure and work with minimum supervision. 
• Highly organized with good time management skills. 
• Analytical, problem solving, and conflict resolution skills. 
• A team player with good people management skills. 

Qualifications and Experience 

• Degree in Health Records and Information Management and registered by the Association of 
• Medical Records Officers (Kenya); or  Degree in Business Administration or Communication from a recognized institution. 
• Knowledge of medical terminology, medical insurance billing and medical documentation  evaluation. 
• At least three (3) years’ experience in a similar position, preferably in a busy urban hospital setting. 
• Good working knowledge of MS Office Suite (Excel, Word, PowerPoint, and Outlook) and  Internet.

HR & Admin Officer

Role Summary 

• The role holder supports the Operations Manager in managing human resources effectively and ensuring administrative functions run smoothly. 

Key Duties and Responsibilities 

• Administrative support: Perform, coordinate, and oversee a wide range of administrative tasks centered on helping manage the Operations Manager’s workload, improving efficiency and executing business plans. 
• Recruitment and selection: Develop and manage job adverts, assist in shortlisting candidates, schedule, and participate in interviews and manage the hiring process. 
• Employee onboarding: Assist new employees with contracting, coordinate the orientation program with the hiring unit, and ensure smooth integration into the company. 
• Employee relations: Address inquiries regarding HR policies and procedures, handle staff concerns, coordinate staff engagement programs and record staff feedback for continuous improvement. 
• Leave management: Track staff attendance, process leave applications, maintain leave records, and update staff on leave balances. 
• Performance management: Assist staff with performance evaluation processes, provide feedback and maintain performance records. 
• Training and development: Coordinate and schedule staff learning and development programs and maintain training records. 
• Policy development and implementation: Assist in the development and implementation of HR policies and procedures, ensuring compliance with legal requirements and best practices. 
• Payroll and benefits administration: Assist with payroll processing, maintaining related employee records, and managing employee benefits programs. 
• Records management: Maintain accurate and complete HR and employee records, open and update various business files while ensuring safety and confidentiality of such records. 
• Establish and maintain a record of all required facility licenses and insurance policies and coordinate timely renewal process. 
• Perform general administrative tasks such as managing office supplies, coordinating travel arrangements, and organizing company events. 
• Prepare and timely submit dynamic reports to the Supervisor. 
• Perform any other duties as may be assigned by the Supervisor from time to time. 

Competencies Required 

• Knowledge of best and current HR practices, approaches, policies, and procedures. 
• Knowledge of the Kenyan Labor Laws. 
• Highly ethical, has integrity and observes confidentiality. 
• Exceptional communication skills – listening, oral and written. 
• A team player with strong interpersonal skills. 
• Strong leadership skills. 
• Attention to detail. 
• Highly organized with good time management skills. 
• Adaptable and flexible with ability to work with minimal supervision. 
• Strong negotiation and persuasion skills. 
• Strong problem solving and conflict resolution skills. 
• Business awareness and a good knowledge of current industry trends. 

Requirements 

• Degree in Human Resource Management or Business Administration from a recognized institution. 
• A Certified Human Resource Professional (CHRP) qualification will be an added advantage. 
• At least three (3) years’ HR experience; experience within the health sector is preferred. 
• A member of Institute of Human Resources Management (IHRM) with a valid practicing license. 
• Advanced knowledge of MS Office Suite (Excel, Word, PowerPoint and Outlook) and Internet.

Medical Officer (Locum)

Role Summary 

• Ensure high quality health and wellness services are given to all patients through provision of evidence-based clinical care and through continuous improvement in quality, patient safety and customer experience. 

Duties and Responsibilities 

• Provide proper management and treatment to patients in accordance with evidence-based medical practice and the clinical guidelines and protocols adopted by the hospital. 
• Manage in-patient care through timely ward rounds and patient reviews in consultation with the medical and nursing teams and specialists. 
• Perform clinical procedures as per training and skill. 
• Facilitate patient admissions, discharges, referrals, and necessary consents. 
• Document all aspects of patient care and maintain accurate and complete medical records. 
• Daily updates of the patients progress to the patient and the registered next of kin. 
• Preparation of and review of medical reports and provision of patient progress to insurance companies. 
• Ensure that all patient data and information is handled with confidentiality. 
• Ensure excellent customer experience through high-quality care, effective communication, positively receiving feedback, effectively resolving complaints, escalation of unresolved complaints/concerns as necessary and demonstrating improvement. 
• Assist in the formulation, implementation and review of relevant policies, and procedures including clinical guidelines and protocols. 
• Participate in health talks, outreach, wellness, and other business development activities as required. 
• Participate in continuous quality and patient safety improvement initiatives and programs including clinical  audits, incident reporting, and morbidity and mortality meetings. 
• Champion and conduct Continuing Medical Education (CMEs) sessions. 
• Participate in daily/weekly/monthly staff or department meetings. 
• Assist in the orientation of new clinicians, medical officers and specialists working hand in hand with the  immediate supervisor. 
• Any other duty as assigned by your immediate supervisor in line with the job description. 

Competencies Required 

• Excellent clinical acumen. 
• Excellent customer service skills, empathetic. 
• Effective communication skills – listening, oral and written. 
• Attention to detail. 
• Good interpersonal skills and a team player. 
• Ability to work under pressure with minimum supervision. 
• Problem solving, conflict resolution and crisis management skills. 
• Analytical and decision-making skills. 
• Report writing and presentation skills. 
• Desire for personal development, improvement, and learning. 

Requirements 

• Bachelors’ Degree in Medicine and Surgery (MBChB) from a recognized institution. 
• At least three (3) years of post-internship medical practice experience in both outpatient and inpatient  settings at a busy hospital, with at least one (1) year experience in inpatient practice. 
• Private practice experience is an added advantage 
• Registered by the Kenya Medical Practitioners and Dentists Board and possession of a valid practicing license. 
• Valid certification in BLS and ACLS. 
• Certification in ATLS, PALS, ETAT+ and EmONC will be an added advantage. 
• Proficiency in MS Office Suite (Excel, Word, and PowerPoint).

Nursing Services Manager

Role Summary 

• Reporting to the Chief Nursing Officer, the role holder will be responsible for the delivery of high￾quality and compassionate health and wellness services to patients by ensuring their review and treatment is as per nursing standards and Hospital protocols and through continuous improvement in quality, patient safety and customer experience. 

Key Duties and Responsibilities 

• Ensure adequate knowledge of and compliance with all Hospital policies, procedures, and systems, especially those pertaining to the provision of medical and nursing services through leadership, mentorship, and coaching. 
• Work closely with the nursing team to develop, implement and evaluate policies and procedures that conform to current standards of nursing practice as guided by the Nursing Council of Kenya. 
• Actively participate in hospital-wide continuous quality and patient safety improvement initiatives and programs. 
• Foster effective collaboration among nursing and medical staff, specialists, and other departments to promote an integrated approach to service provision and enhance good patient outcomes. 
• Conduct regular assessments to identify continuing learning requirements for nursing staff. 
• Develop and implement a training plan to ensure that nursing staff are equipped with the necessary skills and knowledge. 
• Monitor customer feedback and design and implement innovative ways to enhance customer experience. 
• Participate in the annual planning and budgeting for nursing services during preparation of the Hospital strategic plan and budget. 
• Participate in the recruitment, interviewing and orientation of staff in the nursing department. 
• Prepare and timely submit dynamic progress reports, including reliable medical statistics and health information to the Supervisor. 
• To deputize, across all aspects, the Chief Nursing Officer portfolio when required. 

Competencies Required 

• Empathetic and has excellent customer service skills. 
• Highly ethical, has integrity and observes confidentiality. 
• Effective communication skills – listening, oral and written. 
• Has attention to detail. 
• Good leadership and people management skills 
• Confident, persistent, and assertive. 
• Good interpersonal skills and a team player. 
• Ability to work under pressure with minimum supervision. 
• Highly organized with good time management skills. 
• Good analytical and decision-making skills. 
• Effective problem solving, conflict resolution and crisis management skills. 
• Desire for personal development, improvement, and learning. 
• Business awareness and good knowledge of relevant legislation and current industry trends. 

Qualifications and Experience 

• Diploma in Nursing from a recognized institution. Bachelor’s Degree will be an added advantage. 
• At least fifteen (15) years of active nursing experience in a busy hospital with at least five (5) years in a leadership or managerial role 
• Registration with the Nursing Council of Kenya and possession of a valid practising license. 
• Valid certification in BLS and ACLS. PALS, ETAT+ and EmONC will be an added advantage. 
• Proficiency in MS Office Suite (Excel, Word, and PowerPoint) and internet.

Method of Application

Interested applicants who meet the requirements should email the below documents to halisifamilyhospital@gmail.com clearly indicating the job title on the email subject, no later than  5:00pm on or before 22nd December 2023. 

• One-page cover letter addressed to Human Resource detailing how your skills and experience  meet the job specifications. Indicate your current and expected remuneration. 
• Detailed Curriculum Vitae including the names and contacts of three professional references. 
• Copies of testimonials, certificates, and any other supporting documents. 
• Only shortlisted candidates will be contacted.