Customer Care jobs, Logistics jobs, Shopit jobs,
Logistics Agent
Job requirements
- Schedule orders and deliveries in order of priority.
- Manage communication between riders and the trading team.
- Ensure all deliveries have the necessary accompanying source documents relating to trading, delivery and collection.
- Verify products received against purchase orders such as quantities and models.
- Record serial numbers of all products received for resale or warranty.
- Reconcile rider payments and forward them to accounts for payment.
- Manage rider records, agreements and relationships
Job qualifications
- A minimum high school average grade of C+ (plus) or its equivalent.
- Proficiency in oral AND written English.
- Must be a proficient computer and internet user.
- Must be willing to work six days a week. (Monday – Saturday).
- Experience in related fields will be an added advantage.
Customer Service Agent
Job responsibilities
- Serve clients on all modes of engagement i.e messages, calls, social media and face to face.
- Provide accurate, valid and complete information promptly to clients as their guide through the purchasing process.
- Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders.
- Respond to all requests for quotation sent through all modes of engagement.
- Ensure clients’ issues and complaints are addressed speedly and effectively.
- Handle after sale related queries such as warranty.
Requirements
- Must be willing to work on commission.
- Proficiency in oral AND written English.
- Must be a proficient computer and internet user.
- Must be willing to work six days a week. (Monday – Saturday).
HOW TO APPLY
Interested and qualified candidates should forward their CV to: resourcing@shopit.co.ke using the position as subject of email.