Customer Care jobs, Jobs in Kenya
Customer Care Agent
- We are seeking a dedicated and detail-oriented Customer Care Agent to join our team!
RESPONSIBILITIES
- Gather Customer Feedback: Collect feedback through phone calls and online questionnaires; handle special requests and complaints.
- Data Entry: Ensure all data is accurately collected and entered into the system; create data collection tools (e.g., surveys, questionnaires).
- Sales Assistance: Support the sales process and generate additional sales.
- Customer Coordination: Guide customers browsing the website, chatbot, or app through store discovery, ordering, checkout, and provide after-sales support.
- Manage Incoming and Outgoing Calls: Answer customer calls, address questions, provide information, and offer advice.
- Complaint Resolution: Attend to disgruntled customers and resolve complaints effectively.
- Follow-Up: Ensure timely follow-ups via email, phone, or other communication channels.
- Product and Service Information: Inform customers about Zuri’s products and services.
- Customer Retention: Attract and retain customers by providing exceptional service, addressing concerns, and fostering strong relationships.
- Tool Proficiency: Utilize a range of tools to deliver an outstanding customer experience.
- Direct Inquiries: Direct external inquiries to the relevant teams for resolution.
- Customer Experience Strategy: Develop and implement strategies to enhance customer experience.
- Collaboration with Departments: Work with other teams to create and implement solutions to customer challenges.
- Product Usage Opportunities: Identify new ways for Zuri products to be used across different business units and functions. Customer-Centric Culture: Promote a customer-focused culture within the team.
Method of Application
To apply, send your CV & Application with title “Customer Care Agent” to careers@zuri.health
Only shortlisted candidates will be contacted
The Application process will close when the position is filled.