Relationship Management Jobs, Islamic Banking Jobs, Executive Positions,
NBK Senior Relationship Manager, Islamic Banking
Job Description
- Deputizing the Head Islamic banking
- Deliver on Islamic Banking Annual Business Growth Targets; Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers by engaging Existing and New to bank customers.
- Relationship Management of Islamic Banking Customers.
- Manage and maintain relationships with key/strategic Banking stakeholders.
- Customer Service Management: Enquiry/Complaint response and resolution within set standards
- Manage Portfolio at Risk (PAR) for Islamic Banking Customers within annual business target.
- Maintain Turnaround time on Credit Applications for Islamic Banking Segment Business.
- Maintain Islamic Banking Segment Business Operational Costs within approved budget.
- Manage and maintain a robust monitoring, controls, business continuity, governance and risk management environment.
- Offer support in driving business growth (Asset, Liabilities and Customer numbers), Revenue and Profitability within the Islamic Banking Sector of Retail Banking
WORK EXPERIENCE
- Minimum 7 years relevant experience (in well-established organizations) in corporate banking, banking operations, customer service, with at least 2 Years’ in Relationship Management.
- Track record of attaining targets of business growth and profitability in the financial services and banking sector.
- Have appreciation and operating knowledge of the banking industry, market, trends as well as challenges.
- Demonstrable cross-cultural, people and relationship management skills, networking and negotiation skills, team motivation and leadership competence.
- Sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations.
- Customer & Client Focused Innovation – able to meet the demands of internal and external customers
- Ability to prioritize, meet deadlines and work under pressure
- Innovative and creative – ability to think creatively and develop innovative solutions
- Excellent interpersonal, communication and presentation skills
- Some knowledge of the Bank’s lending principles, policies and procedures
QUALIFICATION & CERTIFICATIONS
- Bachelors’ Degree from a recognized University.
- Professional certification in AKIB/CIB, CPA(K), ACCA is an added advantage.
- Master’s degree in a Business-related field from a recognized University is an added advantage.
- Professional qualification in sales / marketing is an added advantage.
- Any other relevant insurance qualification and/or membership from Insurance Institute of Kenya (IIK) or associate Chartered Insurance Institute (ACII) will be an added advantage.
NBK Relationship Manager, Islamic Banking
KEY RESPONSIBILITIES
- Offer support in driving business growth (Asset, Liabilities and Customer numbers), Revenue and Profitability within the Islamic Banking Sector of Retail Banking
- Relationship Management of Islamic Banking Customers.
- Manage and maintain relationships with key/strategic Banking stakeholders.
- Customer Service Management: Enquiry/Complaint response and resolution within set standards
- Manage Portfolio at Risk (PAR) for Islamic Banking Customers within annual business target.
- Deliver on Islamic Banking Annual Business Growth Targets; Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers by engaging Existing and New to bank customers.
- Maintain Turnaround time on Credit Applications for Islamic Banking Segment Business.
- Maintain Islamic Banking Segment Business Operational Costs within approved budget.
- Manage and maintain a robust monitoring, controls, business continuity, governance and risk management environment
WORK EXPERIENCE
- Minimum 5 years relevant experience (in well-established organizations) in corporate banking, banking operations, customer service, with at least 2 Years’ in Relationship Management.
- Have appreciation and operating knowledge of the banking industry, market, trends as well as challenges.
- Demonstrable cross-cultural, people and relationship management skills, networking and negotiation skills, team motivation and leadership competence.
- Sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations.
- Track record of attaining targets of business growth and profitability in the financial services and banking sector.
- Customer & Client Focused Innovation – able to meet the demands of internal and external customers
- Excellent interpersonal, communication and presentation skills
- Some knowledge of the Bank’s lending principles, policies and procedures
- Ability to prioritize, meet deadlines and work under pressure
- Innovative and creative – ability to think creatively and develop innovative solutions.
QUALIFICATION & CERTIFICATIONS
- Bachelors’ Degree from a recognized University.
- Professional certification in AKIB/CIB, CPA(K), ACCA is an added advantage.
- Master’s degree in a Business-related field from a recognized University is an added advantage.
- Professional qualification in sales / marketing is an added advantage.
- Any other relevant insurance qualification and/or membership from Insurance Institute of Kenya (IIK) or associate Chartered Insurance Institute (ACII) will be an added advantage.
Head, Business Performance
KEY RESPONSIBILITIES
- Lead the financial modelling activity for strategic business opportunities, and initiatives using a range of modelling and scenario building tools, ensuring rigorous testing of assumptions and risks to aid high quality decision making by the business.
- Develop and implement processes for business planning, enterprise budgeting, enterprise performance monitoring and analysis, financial modelling and post investment review.
- Oversee the business planning and budgeting cycle, including budget development as well as periodic performance reviews with business unit wide reforecasting.
- Together with the business unit leaders, undertake thorough strategic and tactical commercial analysis of business opportunities and threats.
- Draw reliable and timely financial and non-financial data and information together from a range of sources and provide thorough analysis, insights and options to enable the business to make sound decisions.
- Design and deliver ad hoc performance reporting and analytics for a range of business requirements, with a focus on the key drivers of value in the enterprise.
- Building a performance management culture through implementation of robust budgets, metrics and corporate targets.
- Review of IFRS9 model outputs, impairment drivers, and translating these for insights to business teams in a non-technical manner to inform business decisions.
- Review of investment spend and operating costs for opportunities to extract cost efficient initiatives and inform return on investments.
- Ensure timely and quality board and senior management performance packs.
MINIMUM POSITION QUALIFICATIONS
The preferred candidate will meet the below minimum criteria:
- Hold a Bachelor’s degree from a recognized institution. A Master’s degree is an added advantage.
- Is a Certified Public Accountant (CPAK) or equivalent qualification
- Has at least 8 years experience in the finance field, with specific management experience in the following areas:
- Financial Analysis & business performance management, including expert use in business intelligence solutions, eg. EDWH, SQL, SAP BI, Power BI
- Business Partnering
- Stakeholder management of senior and multi-disciplinary stakeholders
- Managing a team at various levels of finance expertise
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