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Senior Lead, Transformation IT Delivery
Team and Job Purpose
Purpose of the team is to lead on the strategic planning, design and delivery of digital and data technology solutions used across SCA. The team will be key to defining the Technology strategy including roadmaps for product developments, ensuring our systems remain fit for purpose, maximising the value they deliver and enabling our organisation to achieve impact for children. Working in partnership with Transformation Delivery, the team will be accountable for planning, design and delivery of digital and data technology solutions to Transformation Delivery projects, SCI Functions and internal IT functions.
IT Leads play a key role in the delivery of technology driven transformation initiatives at Save the Children. As the Senior IT Lead the role holder is responsible to demand management and allocation of IT Leads to projects and acts as a mentor, coach and point of escalation to the community of IT Leads and drives continuous improvement of ways of working. The role holder will also partner closely with the Director of Technology Strategy and Transformation and Director of Transformation Development when assessing and shaping new transformation initiatives and conducting feasibility studies, this includes partnering with IT Heads of functions to bring clarity to the resource implications of proposed initiatives (this includes scaling up teams, creating new capabilities or using 3rd parties). The role holder will also be assigned to the high complexity high impact transformation initiatives and is responsible for all IT components of delivery in these initiatives. The role will lead on project engagement with all the IT teams including architecture, development, support, and infrastructure and information security. The role holder owns the IT components of the project plan and manages the assigned IT resources to ensure execution to plan and completion of project documentation. The role works closely with PMO to ensure all IT components are appropriately resourced and budgeted and collaborate with business analysts and business stakeholders to ensure successful outcomes.
Principle Accountabilities
- Oversee community of IT Leads managing allocation to projects. Provide coaching, training, mentoring and supporting with issue escalation and resolution to all IT Leads. Lead on IT input into the delivery frameworks and methodologies, helping to mature these across the organization
- Partner with TDIT Directors to assess, shape and conduct feasibility studies for new and emerging transformation initiatives
- Working closely with Project Lead, Project Manager and PMO to ensure projects the role holder is assigned to stay on time and budget by planning, estimating and managing the IT components of project plan including resourcing/demand management, budgeting, risk & issues and status reporting
- Work closely with Project Leads and PMO to set the technology strategy for the project based on the project scope and agree delivery approach and methodology e.g. waterfall, agile, proof of concept, minimum viable product, global versus local built and use of template solutions
- Work closely with change and deployment teams to ensure common understanding of technical versus business go lives and how technical deployment aligns with the business deployment plans and schedules
- Matrix manage all IT resources required to deliver the project and drive a one team culture where the necessary capabilities within the IT function (including architecture, application development, testing, application support and services, information security and infrastructure) are all part of the project delivery team
- Ensure IT project deliverables and documentation (e.g. solution blueprints, high level and low level designs, test approaches, plans and scripts etc.) are completed to a high standard and follow appropriate governance e.g. Enterprise Architecture Board, Portfolio Progress Meeting Stage Gates, Change Approval Board
- Manage 3rd parties as necessary including contract staff, vendors and service providers
- Ensure new technologies and services are transitioned into business as usual working with the Application Services function to set support teams up for success and make sure we don’t deliver anything that cannot be supported.
- Work closely with product owners and product development managers to ensure that project use of environments and release/deployment plans align with demand from other sources and dependencies are managed effectively
Experience and Skills
Essential
- Proven experience of leading complex change and digital portfolios in both large and smaller organisations
- Proven IT project & programme management experience – able to operate at programme management level to ensure overarching deliverables are achieved and benefits realised, while also being comfortable driving detailed project tasks to completion
- Bring a strong understanding of project management methodologies and the technical components of these, while being a visible advocate and champion of change and continuous improvement
- Ability to think long term strategically and operationally and able to improve processes for future projects
- Experience of leading large scale, complex technology programmes in complex business environments, including transitioning implementations into BAU support
- A proven ability to resolve issues swiftly and decisively whilst safeguarding standards and procedures
- Proven ability to deliver projects on time, on budget and to quality using project management processes and tools including risk management, financial management and quality assurance
- The ability to motivate and mobilise individuals outside their reporting line in a multinational environment
- Management and influencing skills with experience of working with senior level stakeholders
Desirable
- Experience of implementing systems in challenging country environments
- Experience in managing offshore project team members
- Strong leadership and mentoring capability, particularly in multicultural environments
- Someone with drive and enthusiasm who demonstrates accountability and collaboration
- A technical understanding of IT infrastructure and technology development / deployment
- Understanding of system architectures, data strategies, upgrade strategies and cutover planning
- Practical experience operating agile methodologies and training/coaching others in this area
- Proven experience in project management leadership, planning, tracking, process improvement and/or change management areas
- Ability to communicate effectively to senior stakeholders and to turn technical discussions into clear decision points
- Budget planning and maintenance needs to be in the essential skills
- Non-profit sector knowledge/experience
- Experience in a range of business process and systems including Financial Systems (Agresso), HR Systems (Oracle), Planning and M&E, Awards/Grant Management systems, Advocacy, Supply Chain and Supporter Database/CRM.
- Proficiency in a second core language of Save the Children (French, Spanish, Portuguese or Arabic)
Education and Qualifications
Essential
- Demonstrated skills and experience are more important that formal education and qualifications in this role therefore none are considered essential
Desirable
- Degree in appropriate computing or technology related subject
- Relevant, technology specific certifications
- Appropriate certification in methodologies (e.g. agile)
I&I Workforce Senior Officer
Team and Job Purpose
- Set global standards for programme quality & influencing and support country offices & members to contextualise these
- Coordinate Impact and Influencing (I&I) contribution to global strategy
- Ensure I&I Teams support CO’s to respond to children’s changing needs and drive impact beyond thematic & geographic siloes.
- Build and strengthen the calibre, stability &diversity of our global I&I cadre to deliver on our strategic ambitions and impact agenda.
- Lead movement-wide coordination and planning of its Technical Experts (TE) workforce.
- Shared accountability for Global Technical Expertise architecture
- Accountable for shared leadership of I&I strategy
The Impact & Influencing (I&I) Workforce Senior Officer will play a crucial role in sustaining these improvements by ensuring effective reporting, data analysis, knowledge management, and regional support. This position is essential in supporting country offices maintain high technical quality.
When performance issues related to technical capability or capacity arise in a country office, the I&I Workforce Senior Officer will support diagnosis and corrective actions under the leadership of the I&I Workforce Senior Manager, and support from the relevant I&I Regional Head, and key global team members.
Principle Accountabilities
- Act as a focal point for country offices on issues related to technical expertise.
- Analyse data from HR, finance, and awards systems to assess office performance on technical capacity.
- Create reports and update PowerBI dashboards to share key performance and management indicators.
- Consolidate and analyse progress reports from implementing office
- Ensure data accuracy in HR systems and address any data issues.
- Periodically analyse data to identify global trends in barriers and opportunities.
- Ensure availability of guidance and tools to maintain high-quality technical expertise.
- Maintain and improve onboarding, capacity building, and technical recruitment tools for country offices related to technical expertise.
- Support remediation plans for underperforming implementing offices.
- Facilitate engagement and prepare communication materials for global counterparts.
Experience and Skills
Essential
- Excellent data management and analysis skills, with the ability to analyse and present data in a clear and compelling way and tailoring content to different audiences
- Strong communication skills (written and oral English), including the ability to communicate with stakeholders across different seniority levels and country offices.
- Demonstrated experience supporting continuous improvement initiatives
- Highly organised, with good attention to detail and developed ability to prioritise multiple tasks to meet tight deadlines and organise work
- Ability to adopt a pro-active approach to problem-solving working closely with both the senior colleagues as required and offering solutions as appropriate.
- Excellent interpersonal skills, with the ability to work and communicate across cultures, as part of a geographically dispersed team and across organizations and stakeholders.
- A strong work ethic and able to take the initiative and ownership to deliver value to the business.
- Competent in Microsoft Word, Excel, PowerPoint, and Outlook.
- True passion for results, responsibility and proactivity
- Understands and believes in Save the Children’s mission and vision; commits to its objectives and willing to adopt Save the Children’s methodology and framework.
Desirable
- Familiarity with Save the Children
- Created and/or managed PowerBI dashboards
- Fluency in additional SCI language (French, Arabic or Spanish)