Job Vacancies at SBM Bank

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Manager, Treasury Middle Office

JOB PURPOSE

The overall responsibility of Treasury middle office manager is to support the treasury team on liquidity and risk management activities including ALM and balance sheet modelling by assisting in optimum asset allocation, balance sheet optimization and costing of the balance sheet, creating and maintaining cash forecast models, assisting with management of foreign currency risk and supporting investment activities.

KEY RESPONSIBILITIES 

• Work with finance to create and update key cash forecast models used by treasury team to support liquidity and decision making, tracking actuals versus forecasted results
• Create and maintain FX cash flow hedging forecasts, and analyze cash flow and balance sheet hedge programs
• Assist treasury in managing investments, including money markets and  bank deposits,
• Assist with treasury month end close process liaising with finance and treasury operations to ensure treasury data is accounted for accurately in treasury management system and the General Ledger.
• Maintaining treasury reports, procedures, processes and controls with an eye towards continuous improvement
• Investigation and analysis of treasury data issues on reconciliation balances – Transaction Processing vs General Ledger Reconciliation
• Engage market risk and treasury on exposure details / variance analysis / limit compliance
• Prepare, analyze and report daily T+1 Profit and Loss including value added commentary as required by traders and other stakeholders for daily Profit & Loss and business reporting requirements
• Liaise with branches, finance and back office to resolve trade and Profit &Loss exceptions/ ‘breaks’
• Monitor off market rates transactions
• Assist in clearance of branches/ traders overall positions
• Support ad-hoc treasury projects
• Support monthly ALCO process
• Be first point of call for ad hoc queries from traders and branches in regards to Treasury balance sheet items, positions and  Profit and loss
• Key point of contact for all internal and external queries relating to treasury operations.
• Identify areas of improvements and recommend corrective actions to IT or Project team
• Continually review and improve procedures assuring high level of control and accounting is maintained as well as improve efficiency
• Ensuring that the integrity of the operating environment meets audit and regulatory standards and assist in internal and external audit activities
• Ensure procedural documentation is kept up to date.

KEY RELATIONSHIPS

Direct Reports to this Position:

• None 

Customers of this Position:

• Traders/Dealers/Treasurer
• Treasury Operations
• Information Technology
• Branches
• Market risk
• Finance

KEY QUALIFICATIONS AND COMPETENCES

Knowledge; Skills and Experience required for this Role

Knowledge:

• Prior experience in Treasury Markets infrastructure, including trading systems, end to end processes relating to trade booking and deal flows, risk, finance and product control.
• Extensive knowledge of financial instruments and products including an understanding of bank regulation, accounting, valuation techniques and risk measurement

Job Experience: 

• 10+ years of experience working in a financial institution with a bias in treasury middle office or market risk.

Education:

• Bachelors degree in Finance/Accounting or business related field.
• CPA (K).

Competencies required for this Role:

• Expert in use of Microsoft Office applications (excel, power point, word)
• A strong mathematical background for in-depth analysis
• Experienced problem solver with an ability to rapidly assimilate complex information across a variety of financial disciplines
• Strong interpersonal skills to liaise and meet the traders/ stakeholders demands
• Demonstrated ability to work effectively across business units taking ownership and delivering results
• Ability to handle multiple initiatives simultaneously with continuous attention to detail in a fast-paced environment 
• Strong communication skills, oral and written, with ability to converse with a wide variety of people across functions.
• High energy, self-starter with a flexible and pragmatic attitude 

Assistant Manager, Business Applications

JOB PURPOSE

The Assistant Manager, Business Applications will be responsible for managing, supporting, and optimizing Business Applications. This role requires a deep understanding of banking products, hands-on technical expertise, and a strong ability to drive system enhancements that align with business needs. The ideal candidate will work closely with various stakeholders, including IT, operations, vendors, and business teams, to ensure seamless application performance and continuous improvement.

KEY RESPONSIBILITIES 

• To ensure full availability (24/7) of all the Applications of Core unit in line with the IT policy, procedures, and the Bank’s strategic plan.

Application Management and Support

• Oversee and manage the core and non-core banking applications, ensuring stability, security, and efficiency.
• Troubleshoot and resolve application issues, ensuring minimal downtime and quick resolution of incidents. 
• Coordinate with vendors and internal teams for issue resolution, patch updates, and version upgrades.

Systems Enhancements & Optimization

• Identify opportunities to improve banking applications to enhance user experience and operational efficiency. 
• Implement system enhancements based on business and regulatory requirements.
• Work on performance tuning, optimization, and automation of manual processes.

Technical Expertise & Development

• Ensure seamless integration of banking applications with other enterprise systems. 
• Conduct root cause analysis and proactively address potential issues before they impact business operations.
• Support the development and testing of new features, APIs, and interfaces for banking solutions.

Project Management & Stakeholder Management

• Collaborate with business units, IT teams, and third-party vendors to manage project lifecycles. 
• Participate in business requirement gathering and ensure timely execution of projects. 
• Assist in regulatory and audit compliance related to banking applications.

Security and Compliance

• Ensure all applications adhere to security best practices and comply with regulatory requirements.
• Participate in IT risk assessments and security audits, ensuring appropriate controls are in place.

KEY RELATIONSHIPS

Direct Reports to this Position:

• Senior Officer and Officer – Business Applications

Customers of this Position:

• All Departments in the Bank.

KEY QUALIFICATIONS AND COMPETENCES

• Education, Knowledge, skills and Experience required for this Role
• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5+ years of experience in managing business applications, preferably within the banking/financial sector.
• Strong knowledge of banking systems, middleware solutions, and digital banking applications. 
• Proficiency in SQL, Oracle database management, APIs, and system integrations. 
• Experience working with Oracle Flexcube banking applications. 
• Hands-on experience with IT service management frameworks (ITIL) is an added advantage. 
• Ability to work under pressure, manage multiple priorities, and meet tight deadlines. 
• Good knowledge of financial/accounting principles and Banking Operation 
• Fluency in spoken and written English 
• Good integrity, positive attitude, helpful, high commitment, competence and motivation

Competencies required for this Role 

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills. 
• Proactive, detail-oriented, and highly organized.
• Ability to work independently and collaboratively in a fast-paced environment.

Senior Officer, Business Applications – 2 Posts

JOB PURPOSE

The Senior Officer, Business Applications is responsible for maintaining and supporting the bank’s business applications. The role ensures optimal system performance, application availability, and integration while addressing business needs and regulatory requirements. The incumbent will work closely with IT, business units, and vendors to drive system enhancements and efficient operations.

KEY RESPONSIBILITIES

Application Management & Support: 

• Ensure 24/7 availability and optimal performance of business applications.
• Troubleshoot, analyze, and resolve system issues in coordination with internal teams and vendors. 
• Support system upgrades, patches, and testing for new features or modules.

Business & Technical Analysis:

• Assess business needs and ensure applications align with operational and regulatory requirements.
• Conduct system parameterization, including new product setups and configuration updates. 
• Coordinate system testing, implementation, and go-live activities.

Integration & Enhancement:

• Work on seamless integration between core and non-core banking applications.
• Assist in API and middleware configurations for third-party integrations. 
• Provide input on system improvements and automation initiatives.

Security & Compliance:

• Ensure adherence to IT security policies and regulatory standards. 
• Participate in Disaster Recovery and Business Continuity Planning (DRP/BCP) exercises. 
• Follow up on audit findings and implement corrective actions.

Stakeholder Collaboration & Documentation:

• Serve as a liaison between IT, business units, and vendors for application-related matters.
• Provide necessary training and support to end-users on system functionalities. 
• Maintain proper documentation, including SOPs, reports, and system logs.

KEY RELATIONSHIPS

Direct Reports to this Position

• N/A.

Customers of this Position

• All Departments in the Bank.

KEY QUALIFICATIONS AND COMPETENCES 

Qualifications & Experience:

• Bachelor’s degree in IT, Computer Science, or related field. 
• Minimum 3 years of experience in banking business applications or related fields. 
• Proficiency in SQL, Oracle DB, and database management. 
• A must Experience with core banking systems – Oracle Flexcube. 
• Knowledge of financial principles, banking operations, and regulatory compliance. 
• Familiarity with ITIL framework and change management processes.

Competencies required for this Role:

• Strong troubleshooting and analytical skills. 
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills. 
• High attention to detail and problem-solving mindset.

Direct Sales Representative (Multiple Positions)

JOB PURPOSE

The Sales Representative will be responsible for introducing & selling the consumer banking products to potential customers. The main responsibilities include business growth & development, identifying opportunities to increase sales, and assisting in the development and execution of sales and marketing plans through offering exemplary customer excellence to build long-term profitable customer relationships.

KEY RESPONSIBILITIES

Business Growth & Development – 60%

• Identify retail opportunities and prospects through systematic prospecting, visiting and onboarding of new potential retail customers in the signed-up scheme companies. 
• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of assigned Consumer Banking products and services.
• Provide direct sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales. 
• Participate in specific consumer banking product campaigns to generate awareness to the customers.
• Agree, meet and exceed targets for specific consumer banking sales campaigns on a weekly, monthly and quarterly basis.
• Ensure governance and compliance in processing of customer documentation aligned to account opening process for customers and submit to the line manager for review before submitting to Account Management Unit for processing. 
• Follow up with customers to ensure seamless account opening process and 100% efficiency in delivery of newly opened account information.

Relationship management – 30%

• Maintain a stable relationship with the companies’ key contacts by providing excellent quality service and maintaining high visibility through regular courtesy calls and visits. 
• Maintain an updated record on the scheme portfolio at all times to mitigate losses.
• Liaise with business development teams to identify opportunities within their portfolios and to deepen relationships with the existing bank customers. 
• Plan for and attend service open days & activations within selected scheme companies to handle queries.

Customer Service – 10%

• Minimize customer attrition by offering the required solutions to the customer and proactively responding to queries and complaints. 
• Achieve the required minimum client visits and customer engagement forums per year.
• Customer complaints and resolutions to be handled within the expected TAT. In case of escalations, follow through the approved bank escalation matrix.

KEY QUALIFICATIONS AND COMPETENCES

Knowledge, Skills and Experience required for this Role:

• Excellent understanding and interpretation of financial information. 
• Working knowledge of the Bank’s products & services.
• Good understanding of the banking industry trends , regulation, banks processes & standard operating procedures. 
• Sales experience, preferably in the banking or financial industry.

Education:

• Minimum of a Diploma in a business-related field.

Competencies required for this Role:

• Relationship Management & Interpersonal skills.
• Entrepreneurial and business acumen. 
• Strong networking skills.
• Self-motivated and result oriented. 
• Planning and organizing skills.

Senior Relationship Manager, Asset Finance

JOB PURPOSE

The overall responsibility of this role is to develop strategy for Asset Finance and IPF, lead a team to execute the strategy to achieve key objectives for the bank. The role is to enable the unit to achieve business growth for the Bank by selling Asset Finance products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.

KEY RESPONSIBILITIES

Strategy – 30%

• Balance sheet & Income growth achieved by driving Asset finance business through Branches, sectors and segment
• Service delivery & Relationship Management
• Staff management & Personal Management.
• Participate in training of Branch Relationship Managers (RMs) and Relationship Officers (ROs) in the respective regions with regards to Asset finance products, policies and procedures.

Business Development – 40%

• Grow the bank’s asset finance book and Income. 
• Promote active utilization of the bank’s products on Asset Finance and IPF to existing and potential clients. 
• Evaluate credit proposals and oversee the credit applications process on a timely basis within the Bank’s set turnaround times. 
• Effectively manage and expand the relationships with existing & new clients in various segments and bringing in new partnerships so as to ensure product development, business growth and continuity.
• Participate in training of branch RMs & ROs in the respective regions with regards to Asset finance policies and procedures. 
• Ensure effective communication with Motor Vehicle Dealers, in respect to status of applications 
• Ensure portfolio register is up to date 
• Ensuring continuous improvement in customer service and implementing effective retention of customers within the Asset Finance framework. 
• Monitoring and maintaining a healthy portfolio. 
• New product development and continuous product innovation to meet changing customer needs

Compliance – 10%

• Ensure compliance with both internal and external regulatory requirements.
• Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with corporate banking. 
• Developing and continuously reviewing business operational policies and procedures ensuring their compliance.

People – 20%

• Managing and developing a high-performance team to meet set deliverables. 
• Providing coaching, training needs and mentorship aimed at building knowledge among subordinates.

KEY RELATIONSHIPS 

Direct Reports to this Position:

• Manager (Business Development)- Asset Finance
• Senior Officer IPF
• Credit Officer

Customers of this Position

• All HODs
• Branches 
• External customers

KEY QUALIFICATIONS AND COMPETENCES 

Knowledge; Skills and Experience required for this Role

• Business graduate from an accredited University with at least 5 years experience in Asset Finance. 
• Post Graduate degree (Business, Finance, Banking , Economics) an added advantage 
• Expert knowledge in Asset Finance and IPF products
• Demonstrated leadership capabilities, ability to organize and manage human resources to attain goals. 
• Effective communication skills. 
• Excellent Organizational, Analytical and Coordination skills
• Client Oriented. Considers client to be primary in all Interactions/transactions 
• Information gathering and information monitoring skills.
• Problem analysis and problem solving skills.
• Good Decision Making Skills and Mature sense of judgment 
• Good team player
• High level of Integrity and ability to work under pressure to deliver timely quality services.

Competencies required for this Role

• Delivering Results and Meeting Customer Expectations 
• Entrepreneurial and Commercial Thinking
• Relating and Networking
• Persuading and Influencing 
• Presenting and Communicating Information 
• Achieving Personal Work Goals and Objectives 
• Deciding and Initiating Action
• Adapting and Responding to Change

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