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Assistant Director, Supervision – 2 Posts

Job Details/Description:

Job Specifications

The duties and responsibilities will entail:

• Formulating requirements and practices to be followed for compliance and governance in the insurance industry.
• Reviewing recommendations on licensing and approvals for members of the insurance industry as provided for in the Insurance Act.
• Overseeing development and implementation of strategies for effective supervision of insurers under statutory management.
• Reviewing assessment of potential impacts of developments and trends arising out of regional and international supervision practices.
• Developing and implementing a framework for identifying major insurance groups.
• Developing and continuously updating the insurers risk profiling framework.
• Formulating and monitoring the implementation of policies on group-wide, cross-border, regional and international insurance supervision.
• Preparing reports on stakeholder engagements for capacity building and articulation of emerging issues in supervision.
• Developing and implementing regulatory reforms in areas of amendments or changes in the Insurance Act, regulations and guidelines.
• Coordinating collection and analysis of data on onsite inspections, risk assessments, and trends to inform supervisory strategies.
• Leading off-site and on-site supervision of regulated entities.
• Leading analysis and preparation of reports on acquisitions, transfers and mergers within the insurance industry to ensure policy holders are protected.
• Organizing supervisory colleges with other supervisory authorities that have regulatory oversight of entities within a group.
• Reviewing regulatory approvals as required under the Insurance Act.
• Overseeing monitoring and enforcement of penalties, restrictions, directives, inspection/investigation recommendations, offsite surveillance and market conduct recommendations and any other requirement of the Insurance Act, regulations, guidelines and rules.
• Maintaining accurate information on all investigations, inspections and enforcement actions.
• Leading analysis and preparation of reports on acquisitions, transfers and mergers within the insurance industry.
• Monitoring remittance of insurance premium levy.
• Reviewing proposals for approval of reinsurance proposals and arrangements.
• Reviewing requests for approval under the Insurance Act.
• Reviewing proposals for approval of applications for overseas placement of insurance business.
• Approving lien applications.
• Reviewing proposals for approval of demergers and amalgamations as well as portfolio transfers.
• Overseeing development of recovery and resolution plans for insurers.
• Overseeing monitoring and reporting on the performance of statutory managers.
• Facilitating conducting gap analysis with respect to the law and regulatory impact analysis (RIA) and facilitating development of legislative and regulatory proposals.
• Facilitating conduct of relevant research.
• Developing procurement plans for the department.
• Monitoring compliance with the department’s Standard Operating Procedures.
• Reviewing reports on regulated entities’ strategies, processes and procedures and take appropriate actions.

Person Specifications

• Nine (9) years’ cumulative work experience, three (3) of which should have been at the level of Principal Supervision Officer or in comparable and relevant position.
• Bachelor’s degree in any of the following fields: Insurance, Finance, Accounting, Risk Management, Law, Economics or equivalent from a recognized institution.
• Master’s degree in any of the following fields: Business Administration, Insurance, Finance, Accounting, Risk Management, Law, Economics, Information Technology or equivalent from a recognized institution.
• Professional qualification in any of the following fields: ACII, AIIK, LOMA, CPA, CIFA, CFA, or equivalent from a recognized institution.
• Membership to a relevant professional body and in good standing.
• Certificate course in leadership lasting not less than four (4) weeks from a recognized institution.
• Proficiency in computer applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills
• Presentation skills
• Mentoring, coaching and leadership skills.
• Conflict management.

Senior Risk Management Quality Assurance Officer

Job Specifications

The duties and responsibilities will entail:

• Implementing of quality assurance, risk management and data protection strategies, policies and procedures to ensure achievement of objectives;
• Carrying out risk assessments for various processes in the Authority;
• Updating Directorate/Departmental and corporate risk registers;
• Defining quality procedures in conjunction with operational and technical staff;
• Maintaining controls and documentation procedures and policies;
• Implementing annual quality assurance and enterprise risk management plan;
• Carrying out quarterly routine awareness programs to management on risk management;
• Carrying out quarterly audits to ensure compliance with ISO procedures;
• Conducting and scheduling effective training for staff in regard to quality management systems, risk management and data protection;
• Preparing of reports for each quality assurance and risk management assignment to risk/process owners;
• Monitoring implementation of agreed risk management mitigation measures with risk/process owner;
• Guiding the Authority on best practices for data management; and
• Ensuring that the organization adheres to data protection laws;
• Providing expert assessments on the impact of data processing activities; and
• Working closely with the Data Commissioner to address any issues pertaining to data protection.

Person Specifications

• Three (3) years relevant work experience, three (3) of which should have been at the level of Risk Management & Quality Assurance Officer or in a comparable and relevant position.
• Bachelor’s degree in any of the following fields: Economic, Statistics, Actuarial, Data Analytics, Data Science, Project Planning and Management or an equivalent qualification from a recognized institution.
• Membership to a relevant professional body and in good standing where applicable.
• Proficient in computer applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills
• Presentation skills

Supply Chain Management Officer

Job Specifications

The duties and responsibilities will entail:

• Implementing supply chain management policies, standards, strategies, guidelines and any other functions that might be stipulated by the National Treasury and the PPRA;
• Participating in reviewing tenders notices;
• Participating in reviewing notices of award/regrets and tender acceptance process;
• Compiling and evaluating tenders;
• Participating in the formulation of the supplies, procurement and inventory manuals training and development of staff;
• Preparing agenda and taking minutes for tender and procurement committee;
• Collating annual procurement and disposal plans data for compilation and review;
• Preparing prequalified list of suppliers;
• Conducting stock control and reconciliation, stock taking and stock audit exercise;
• Maintaining reorder levels of stores to facilitate smooth running of the Authority, by replenishing stock in good time;
• Updating records of the inventory situation, inventory movement and balance;
• Safeguarding of tenders, quotations and request for proposals; and
• Drafting tender and contract documents.

Person Specifications

• Bachelor’s degree in any of the following: Procurement Management, Supply Chain Management or equivalent qualification from a recognized institution.

OR

• Bachelor’s degree in any of the following: Commerce, Business Administration, Economics, Social Sciences plus a Diploma in Procurement or Supply Chain Management or equivalent qualification from a recognized institution.
• Proficiency in Computer Applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills

Senior Supply Chain Management Officer

JobSpecifications

Duties and responsibilities will entail:

• Developing, implementing and reviewing supply chain management policies, standards, strategies, guidelines;
• Organizing Supplier Sensitization Forums for Youths, Women, PWDS and small and micro-enterprises to facilitate compliance to 30% Access to Government Procurement Opportunities as Article 227 and Article 55 of the Constitution of Kenya, 2010 and PPDA, 2015;
• Preparing and implementing the Authority’s procurement plan in order to realize its objectives;
• Preparing and maintaining assets register, transfer and valuation;
• Receiving and opening tender documents, evaluating tenders, quotations and proposals;
• Maintaining and publishing registered suppliers list on the Authority’s website and Public Electronic Government Procurement System Portal (eGPS)) in accordance with relevant laws and guidelines;
• Maintaining reorder levels of stores to facilitate smooth running of the Authority, by replenishing stock in good time;
• Coordinating the identification of obsolete, unserviceable and surplus stores and equipment for disposal;
• Reviewing of tender and contract documents before approval;
• Verifying payment documents for goods and services delivered to the Authority by suppliers;
• Ensuring satisfactory receipt of goods and provide ability to rapidly deliver goods when requested; and
• Preparing periodic and annual supply chain management reports.

Person Specifications

For appointment to this grade, an officer must have: –

• Three (3) years cumulative relevant work experience at the grade of Supply Chain Management Officer or in a comparable position.
• Bachelor’s degree in any of the following: Procurement Management, Supply Chain Management or equivalent qualification from a recognized institution.

OR

• Bachelor’s degree in any of the following: Commerce, Business Administration, Economics, Social Sciences plus a Diploma in Procurement or Supply Chain Management or equivalent qualification from a recognized institution.
• Advanced Diploma from Chartered Institute of Procurement & Supply (CIPS) or its equivalent qualification from a recognized Institution.
• Valid practicing License for supply chain management from the Kenya Institute of Supplies Management (KISM).
• Membership to the Kenya Institute of Supplies Management (KISM) or relevant professional body and in good standing.
• Proficiency in computer applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills
• Presentation skills
• Mentoring, coaching and leadership skills.
• Conflict management

Internal Auditor

JobSpecifications

The duties and responsibilities will entail:

• Executing individual audit assignments based on tests and programs designed by the Senior Internal Auditor;
• Collecting audit evidence, documenting workpapers and drafting audit reports for review by Principal Internal Auditor;
• Ascertaining that transactions have been made in accordance with set regulations and vouching their accuracy and propriety;
• Verifying existence of assets administered by the Authority and recommending safeguards for their protection;
• Reviewing the accuracy, timeliness and relevance of financial information and other disclosures provided to management;
• Carrying out independent assessment of the application and compliance with established policies, procedures and other applicable laws and guidance in the Authority;
• Preparing internal audit reports based on executed internal audit work;
• Monitoring implementation of action plans to address audit findings from internal and external audits;
• Assisting in monitoring implementation of corporate work plans;
• Providing inputs and proposals for the update of the function’s policies, guidelines, procedures and processes; and
• Assisting in the development and implementation of a quality assurance
• and improvement program for the Directorate.

Person Specifications

• Bachelor’s degree in any of the following: Accounting, Finance, Business Administration, Insurance or any other relevant field from a recognized institution.
• Professional qualification in any of the following: CPA, ACCA, CIA, CISA or any other relevant certifications from a recognized Institution.
• Member of the Institute of Internal Auditors, Institute of Certified Public Accountants, ISACA or any other relevant professional body.
• Proficiency in computer applications.

Competencies and skills

• Communication skills
• Interpersonal skills
• Report writing skills
• (v) Analytical skills

Customer Care Assistant III – 2 Posts

Job Specifications

Duties and responsibilities will entail:

• Managing incoming and outgoing calls and route to appropriate persons.
• Directing enquiries from external stakeholders the relevant employees.
• Managing guests in a professional manner.
• Managing internal stakeholders.
• Monitoring flow of visitors for security controls.
• Maintaining the appointment diary either manually or electronically.
• Maintaining the facilities booking system i.e. booking of boardrooms and meeting room.
• Scheduling appointments for internal and external stakeholders.
• Maintaining call records and expenditure for monitoring purposes.
• Implementing Quality Management System standards and continuously identifying and managing risks.
• Scheduling appointments for internal and external stakeholders.
• Maintaining call records and expenditure for monitoring purposes.
• Providing information on the Authority’s products/services.

Person Specifications

For appointment to this grade, an officer must have at least:

• Diploma in any of the following: Customer Care, Front Office Management, Public Relations, International Relations Public Relations, Communication Studies or equivalent qualifications from a recognized institution.
• Proficiency in computer applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Report writing skills
• Presentation skills

Customer Care Assistant II – 2 Posts

Job Specifications

Duties and responsibilities will entail:

• Managing incoming and outgoing calls and route to appropriate persons.
• Directing enquiries from external stakeholders to relevant employees.
• Managing guests in a professional manner.
• Managing internal stakeholders.
• Monitoring flow of visitors for security controls.
• Maintaining the appointment diary either manually or electronically.
• Maintaining the facilities booking system i.e. booking of boardrooms and meeting rooms.
• Scheduling appointments for internal and external stakeholders.
• Maintaining call records and expenditure for monitoring purposes.
• Implementing Quality Management System standards and continuously identifying and managing risks.
• Scheduling appointments for internal and external stakeholders.
• Maintaining call records and expenditure for monitoring purposes.
• Providing information on the Authority’s products/services.
• Fostering a positive customer experience for overall satisfaction and loyalty.

Person Specifications

For appointment to this grade, an officer must have at least:

• Three (3) years’ cumulative relevant work experience at the grade of Customer Care Assistant III or in a comparable position.
• Diploma in any of the following: Customer Care, Front Office Management, Public Relations, International Relations Public Relations, Communication Studies or equivalent qualifications from a recognized institution.
• Proficiency in computer applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Report writing skills
• Presentation skills

Customer Care Assistant I – 2 Posts

Job Specifications

Duties and responsibilities will entail:

• Providing expert assistance and supervision to customer care assistants, addressing inquiries, resolving issues, and ensuring overall satisfaction.
• Leading and guiding a team of customer care representatives, providing mentorship and support to enhance their performance.
• Ensuring telephone serviceability of telephone operations.
• Handling escalated customer concerns, finding effective solutions, and ensuring a positive customer experience.
• Providing customers with comprehensive and accurate information.
• Maintaining clear and concise communication with customers, team members, and other functional areas to facilitate efficient problem-solving.
• Monitoring and evaluating customer interactions to maintain service standards and identify areas for improvement.
• Analysing customer data and feedback to identify trends, patterns, and areas for improvement in customer service processes.
• Developing and implementing improvements to customer service procedures to enhance efficiency and effectiveness.
• Implementing strategies to retain and build long-term relationships with customers.
• Maintaining detailed records of customer interactions and resolutions, contributing to a comprehensive knowledge base.
• Staying updated on industry trends and adapt to changes in customer needs, ensuring the team is equipped to provide relevant support.
• Handling disputes or conflicts with customers diplomatically, aiming for swift and fair resolutions.

Person Specifications

For appointment to this grade, an officer must have at least:

• Six (6) years’ cumulative relevant work experience, three (3) of which should have been at the grade of Customer Care Assistant II or in a comparable position.
• Diploma in any of the following: Customer Care, Front Office Management, Public Relations, International Relations Public Relations, Communication Studies or equivalent qualifications from a recognized institution.
• Proficiency in computer applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Report writing skills
• Presentation skills

Corporate Communication and Public Relations Officer

JobSpecifications

The duties and responsibilities will entail:

• Assisting in implementing the IRA communications & Customer relations policies, strategies, procedures and plans.
• Assisting in planning and implementation of all of the Authority’s internal and external communications and promotional programmes.
• Assisting in identifying events that can enhance IRA’s image or can be used to reach many publics and coordinate IRA’s participation in the same.
• Assisting in managing the Authority’s media relations, including organizing press conferences, coordinating media coverage, and responding to media inquiries.
• Assisting in monitoring and analyse media coverage and public commentary, including traditional and social media, and provide regular reports and recommendations.
• Assisting in managing and updating content on the IRA website and other digital platforms to ensure accuracy, relevance, and timeliness.
• Assisting in organizing and managing press conferences, media coverage and respond to incoming media calls.
• Providing input for speeches, press releases newsletters, reports, journals, and other corporate communication materials and publications and any other presentations as required.
• Gathering information, write articles and edit newsletters, reports, journals and other publicity materials;
• Developing and maintain a database for distribution of IRA’s Information, Education and Communication (IEC) materials.
• Assisting in handling, resolution, and documentation of customer and stakeholder inquiries and complaints.
• Undertaking settlement of customer/ stakeholders queries and inquiries.
• Assisting in implementing and managing customer relationship management (CRM) systems to enhance service delivery and stakeholder engagement.
• Assisting in establishing, developing, and maintaining positive relationships with customers, industry stakeholders, and strategic partners.
• Receiving, recording, maintaining and analysing a comprehensive database of all complaints lodged with the Authority.
• Monitoring all public comments about the organization including social media.
• Undertaking photography and videography at IRA corporate events.
• Assisting in protocol management.
• Assisting in organizing the Authority’s planned events and functions.
• Administering and analysing questionnaires to customers.
• Assisting in administering and analysing customer satisfaction surveys and questionnaires and preparing analytical reports to inform management decisions.
• Assisting in implementing innovative customer service initiatives to keep abreast with emerging customer needs and expectations.
• Supporting implementation of the Authority’s Corporate Social Responsibility (CSR) initiatives and preparing reports.
• Preparing periodic reports on communications, media coverage, customer relations, and stakeholder engagement.

Person Specifications

• Bachelor’s degree in any of the following: Journalism, Communication, Public Relations or equivalent qualification from a recognized institution.

OR

• Bachelor’s degree in any of the Social Sciences plus a Diploma in any of the following: Journalism, Communication, Public Relations, or an equivalent qualification from a recognized institution.
• Graphic design skills is an added advantage.
• Proficiency in computer applications.

Competencies and skills

• Communication skills
•  Interpersonal skills
•  Report writing skills
•  Presentation skills
•  Conflict management

Senior Customer Care Assistant

Job Specifications

• Providing effective leadership to the customer service team, guiding and motivating staff to achieve departmental goals.
• Developing and implementing strategies to enhance customer satisfaction, loyalty, and overall service quality.
• Overseeing the training and development of customer service representatives to ensure they possess the necessary skills and knowledge.
• Managing key customer relationships, addressing escalated issues, and ensuring prompt resolution.
• Assessing and improving customer service processes.
• Establishing and monitoring performance metrics to gauge the team’s success in meeting service level agreements and customer satisfaction targets.
• Collaborating with other functional areas to address systemic issues impacting customer satisfaction and coordinate efforts to enhance the overall customer experience.
• Ensuring adherence to relevant laws, regulations, and company policies in all customer service activities.
• Utilizing data analytics to gain insights into customer behavior and preferences, informing decision-making and service improvements.
• Fostering clear and effective communication within the customer service team and across the organization.
• Developing mechanisms for collecting and analyzing customer feedback, using insights to drive continuous improvement.

Person Specifications

For appointment to this grade an officer must have:

• Nine (9) years’ cumulative relevant work experience, three (3) of which should be at the grade of Customer Care Assistant I or in a comparable position.
• Diploma in any of the following: Customer Care, Front Office Management, Public Relations, International Relations, Communication Studies or equivalent qualifications from a recognized institution.
• Certification in customer experience or its equivalent from a recognized institution.
• Membership to a relevant professional body in good standing where applicable.
• Proficiency in computer applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Report writing skills
• Presentation skills

Assistant Director, CC PR

Job Specifications

• Developing and executing Communication Strategies and programs to support business decisions and overall implementation of the Strategic Plan to enable the Authority respond and address its internal and external stakeholders’ needs and expectations.
• Developing and providing guidance in the implementation of a media relations strategy for use across all media platforms in furtherance of the Authority’s mandate;
• Developing guidelines and facilitate research in service delivery and innovative customer service initiatives;
• Coordinating the development, implementation and review of the Authority’s customer service delivery charter
• Review complaints, inquiries, compliments and action;
• Ensuring implementation of customer relations management systems and reviews using CRM programs;
• Analysing customer statistics, complaints, compliments, inquiries and submit monthly reports;
• Conducting annual customer satisfaction surveys;
• Supervising the implementation of customer relations strategies;
• Developing and guiding in the implementation of crisis communication plans and procedures for enhance and positive reputation and corporate image
• Identifying and developing proposals to undertake research in corporate communication;
• Developing and implementing strategies aimed at promoting the IRA brand through implementation of Corporate Social Responsibility
• Formulating content development, management, and dissemination for traditional and digital media channels for increased and sustained brand positioning, publicity, and robust stakeholder engagement.
• Formulating and managing the implementation of the Authority’s advertisements, media and publicity campaigns across various platforms and media for enhanced brand value, reputation, visibility, and sustained stakeholder engagement.
• Preparing and implementing the Stakeholder Engagement strategy to guide in lobbying and advocacy programs
• Identifying, establishing and maintaining strategic corporate partnerships and alliances for the realization of the Authority’s mandate
• Developing, and disseminating communication and promotional collaterals for use in various platforms and corporate functions.
• Formulating and executing strategies for conducting regular research and surveys in brand communication, service delivery and proactively obtain market trends and insights on brand value and customer satisfaction levels.
• Planning and implementing the execution and management of all corporate events in support of achieving organizational mandate and corporate visibility.
• Coordinating the development, production and broadcasting of media campaigns and publicity initiatives.
• Coordinate the preparation, implementation and control the Department’s budget and workplans.

Person Specifications

For appointment to this grade an officer must have:

• Nine (9) years’ cumulative relevant work experience, three (3) of which should have been at the grade of Principal Corporate & Public Relations Officer.
• Bachelor’s degree in any of the following: – Communication, Journalism, Public Relations or equivalent qualification from a recognized institution.

OR

• Bachelor’s degree in any of the Social Sciences plus a Diploma in any of the following: Journalism, Communication, Public Relations or equivalent qualification from a recognized institution.
• Master’s degree in any of the following; Journalism, Communication, Public Relations, Marketing or equivalent qualification from a recognised institution.
• Certification in customer experience or its equivalent from a recognized institution.
• Membership to a relevant professional body in good standing.
• Leadership Course lasting not less than (4) weeks from a recognised institution.
• Proficiency in computer applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Report writing skills
• Presentation skills
• Conflict Management

Information Communication Technology Officer

JobSpecifications

The duties and responsibilities will entail:

• Assisting users in complying with the ICT Policies, Strategies, Standards and Procedures;
• Assisting in the ICT working tools, deliveries, setup and configurations and issuing;
• Undertaking the maintenance and support of ICT infrastructure, systems and software.
• Identifying ICT infrastructure and equipment due for replacement and disposal;
• Undertaking end-user training on use of ICT infrastructure, systems and software;
• Implementing cyber security controls and monitoring their effectiveness;
• Installing, configuring, updating and supporting computer hardware, end-point security, software and utilities, operating systems and applications;
• Documenting incidents, system errors and bugs and reporting to the concerned Information System administrators;
• Implementing and monitoring data privacy and cyber security controls;
• Undertaking end-user data backups and recovery; and
• Undertaking patch management for end user software and applications.

Person Specifications

• Bachelors degree in any of the following: Computer Science, Information Technology, Information Systems, Business Information Technology, Telecommunication Engineering or equivalent qualification from a recognized institution.
• Proficiency in computer applications.

Competencies and skills

• Communication skills
• Interpersonal skills
• Report writing skills
• Analytical skills

Accountant

JobSpecifications

The duties and responsibilities will entail:

• Preparing and verification of vouchers in accordance the laid down rules and regulations;
• Performing primary data entry and routine accounting work;
• Maintaining primary records including cash books, imprests, vote books and ledgers;
• Accounting for revenue;
• Filing of documents and statutory returns;
• Consolidating data/information required for preparation of management reports;
• Ensuring Safe custody of records and assets under care.
• Participating in development of the Department’s work plan and budget;
• Reconciling supplier accounts, other payable accounts (e. g PAYE, WHT, etc.) and general review of expense accounts;
• Making payments to suppliers in a timely and accurate basis and keep creditors’ accounts reconciled;
• Posting invoices, payments expense accruals and other expenditure journals into the accounting system;
• Participating in the preparation of periodic (monthly and annual) accounting schedules for external audit purposes.

Person Specifications

• Bachelors in any of the following: Commerce (Accounting or Finance option), Business Administration (Finance or Accounting option) or equivalent qualifications from a recognized institution.
• Proficiency in Computer Applications.

Competencies and skills

• Communication skills
• Interpersonal skills
•  Report writing skills
• Analytical skills

Records Assistant II

JobSpecifications

Duties and responsibilities at this level will entail:

• Receiving mails, opening, sorting and dispatching to the recipients.
• Maintaining registers for incoming and outgoing mails.
• Filing documents in the appropriate files.
• Retrieving files and information as requested by authorized staff/offices.
• Ensuring security of files and documents including Equipment in the section.
• Ensuring correspondences are appropriately actioned before files are returned back to the cabinets.
• Updating the records movement registers.
• Facilitating delivery of documents to required offices.
• Digitizing the Authority’s documents for circulation and archiving.
• Maintaining the registry. Maintaining the registry in good standard.
• Ensuring the archival and safe keeping of all documents

Person Specifications

For appointment to this grade an officer must have:

• Three (3) years’ cumulative relevant work experience, three (3) of which should have been at the grade of Records Assistant III or in a comparable position.
• Diploma in any of the following: Records Management, Information Management, Information Science, Library Science or equivalent qualifications from a recognized Institution.
• Proficiency in computer applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills

Records Assistant I

JobSpecifications

Duties and responsibilities at this level will entail:

• Receiving mails, opening, sorting and dispatching to the recipients.
• Maintaining registers for incoming and outgoing mails.
• Ensuring security of files and documents including Equipment in the section.
• Facilitating delivery of documents to required offices.
• Preparing appraisal and disposal schedules for files and documents in liaison with relevant stakeholders.
• Ensuring all pending correspondences are brought to the attention of supervisor and appropriate action taken.
• Following up on files and documents from offices for safe custody in the registry.
• Participating in digitization of the Authority’s documents for circulation and archiving.
• Maintaining the registry in good standard.

Person Specifications

For appointment to this grade an officer must have:

• Six (6) years’ cumulative relevant work experience, three (3) of which should have been at the grade of Records Assistant II or in a comparable position.
• Diploma in any of the following: Records Management, Information Management, Information Science, Library Science or equivalent qualifications from a recognized Institution.
• Proficiency in computer applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills

Security Officer

JobSpecifications

Duties and responsibilities will entail:

• Implementing security policies, standards, procedures and regulations.
• Identifying routinely all potential security risks within the offices and develop acceptable recommendations for risk mitigation regarding safety and security for management consideration.
• Carrying out investigations of security incidents.
• Performing patrols and random security checks.
• Implementing emergency management and contingency procedures.
• Conducting regular physical inspection of the Authority to ascertain physical security status.
• Supervising security service offered by contracted security service providers;
• Monitoring activities at Authority through CCTV.
• Performing patrols and random security checks.

Person Specifications

For appointment to this grade, a candidate must have:

• Bachelor’s degree in any of the following:- Security Management, Criminology, Security Studies or its equivalent qualification from a recognized institution.
• Be Physically, mentally and medically fit.
• Proficiency in computer applications.

Competencies and skills

• Good communication skills
• Good organization and inter personal skills
• Ethical and integrity
• Team player

Office Administrator

JobSpecifications

The duties and responsibilities will entail:

• Taking oral dictation;
• Using e-office to research and process data;
• Operating office equipment;
• Attending to visitors/clients;
• Handling telephone calls;
• Handling customer inquiries and complaints;
• Coordinating schedules of meetings and appointments;
• Coordinating travel arrangements;
• Ensuring security of office records, equipment and documents including classified materials;
• Ensuring security, integrity and confidentiality of information;
• Maintaining an up-to-date filing system in the office;
• Preparing responses to routine correspondence;
• Managing office protocol and etiquette; and
• Maintaining office diary, appointments and travel itineraries;

Person Specifications

• Bachelors Degree in Secretarial Studies from a recognized institution.

OR

• Bachelor of Business and Office Management from a recognized institution plus a Diploma in Secretarial Studies from a recognized institution.

OR

• Bachelors Degree in Social Sciences from a recognized institution plus a Diploma in Secretarial Studies from a recognized institution.
• Proficiency in computer applications.

Competencies and skills

• Communication skills
•  Interpersonal skills
•  Report writing skills
•  Presentation skills

Senior Office Administrator

JobSpecifications

The duties and responsibilities will entail:

• Taking oral dictation;
• Using e-office to research and process data;
• Attending to visitors/clients;
• Handling telephone calls;
• Handling customer inquiries and complaints; coordinating schedules of meetings and appointments;
• Coordinating travel arrangements;
• Ensuring security of office records, equipment and documents including classified materials;
• Ensuring security, integrity and confidentiality of information;
• Maintaining an up to date filing system in the office;
• Preparing responses to routine correspondence;
• Overseeing office protocol and etiquette;
• Guiding and supervising other office administrative services personnel;
• Maintaining office diary, appointments and travel itineraries;
• Coordinating schedules of meetings;
• Monitoring procedures for record keeping of correspondence and file movements
• Supervising office cleanliness; and
• Establishing and monitoring procedures for record keeping of correspondence and file movements;
• Membership to a relevant professional body and in good standing where applicable;

Person Specifications

• Three (3) years’ cumulative relevant work experience at the grade of Office Administrator or in a comparable position.
• Bachelor Degree in Secretarial Studies from a recognized institution.

OR

• Bachelors of Business and Office Management from a recognized institution plus a Diploma in Secretarial Studies from a recognized institution.

OR

• Bachelors Degree in Social Sciences from a recognized institution plus a Diploma in Secretarial Studies from a recognized institution.
• Certificate in Secretarial Management Course lasting not less than four (4) weeks from a recognized institution.
• Proficiency in computer applications.

Competencies and skills

• Communication skills
• Interpersonal skills
• Report writing skills
•  Presentation skills

Principal Administration Officer

JobSpecifications

Duties and responsibilities at this level will entail:

• Overseeing the maintenance of office equipment, fixtures and furniture.
• Directing and planning essential central office services including reception, security, transport, office and meeting room allocation, building maintenance, cleaning, catering, and waste disposal.
• Monitoring service level agreements and performance of all administration outsourced services and contractors.
• Facilitating the collation of requirements for furniture and equipment from staff.
• Facilitating the acquisition and allocation of furniture and equipment.
• Allocating duties and supervising staff to ensure delivery of planned targets.
• Conducting staff performance appraisal in the section.
• Generating administrative reports on repairs and maintenance.
• Supervise the Authority’s insurance portfolio, i.e., assets and motor vehicles, ensuring adequate cover at all times of the year and timely annual renewal.
• Overseeing allocation of office accommodation and space for staff.
• Coordinating the maintenance of housing Office Inventory.
• Maintaining and updating furniture and office equipment inventory.

Person Specifications

For appointment to this grade an officer must have:

• Six (6) years cumulative relevant work experience, three (3) of which should have been at the grade of Senior Administration Officer or in a comparable position.
• Bachelors degree in any of the following: Public Administration, Business Administration, Social Sciences or equivalent qualification from a recognized Institution.
• Membership to a relevant professional body and in good standing where applicable.
• Management Course lasting not less than four (4) weeks from a recognized Institution.
• Proficiency in computer applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills
• Presentation skills
• Mentoring, coaching and leadership skills.
• Conflict management

Senior Human Resource Management Officer

JobSpecifications

Duties and responsibilities will entail:

• Coordinating implementation of human resource management decisions within existing rules, regulations and procedures;
• Participating in the development, implementation and review of human resource management policies, strategies, and procedures;
• Undertaking human resource planning and succession management;
• Undertaking recruitment, selection, placement, succession planning and career progression.
• Implementing training and capacity building programs;
• Administering the employee health and wellness schemes;
• Implementing Human Resource Management budgets;
• Implementing performance management system;
• Developing and implementing staff training and development programs;
• Maintaining HRM contracts and update staff files and other employee records.
• Administering staff welfare schemes and assistance programs;
• Updating and maintaining the human resource management information system;
• Implementing staff disciplinary process and grievances handling; and
• Promoting cordial employee relations, values and work ethics in the Authority;
• Coordinating staff leave and office attendance management;
• Managing registries and coordinating record management services.
• Implementing organizational development and change management initiatives;
• Supervising staff and work performance in the Human Resource management;
• Preparing accurate and timely HR monthly, quarterly and annual reports; and
• Ensuring compliance with human resource management statutory and regulatory requirements in the provision of human resource management services.

Person Specifications

• Three (3) years cumulative relevant work experience at the grade of Human Resource Management Officer or in a comparable position.
• Bachelor’s degree in Human Resource Management from a recognized institution.

OR

• Bachelor’s degree in any of the following: – Public Administration, Business Administration or equivalent qualification from a recognized institution Plus a Diploma/ Higher Diploma in Human Resource Management, or equivalent qualification from a recognized institution.
• Certified Human Resource Professional or its equivalent from a recognized institution.
• Valid Human Resource Practicing Certificate.
• Membership to the Institute of Human Resource Management or a comparable relevant professional body and in good standing.
• Proficiency in computer applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills
• Presentation skills
• Mentoring, coaching and leadership skills.
• Conflict management

Assistant Director, Human Resource Management

Job Specifications

Duties and responsibilities at this level will entail: –

• Guiding line managers and staff in the implementation of Human Resource management strategies, policies and procedures.
• Coordinating implementation of Board and management decisions within existing rules, regulations and procedures.
• Coordinating the development, implementation and review of Human Resource Management strategies, plans, policies and procedures.
• Providing secretariat services to the Human Resource Management Advisory Committee.
• Coordinating the preparation and absorption of Human Resource Management budgets.
• Preparation of human resource plans and succession management strategies.
• Coordinating recruitment, selection, placement, succession planning and career progression.
• Managing and coordinating training and development activities.
• Managing and coordinating performance management system.
• Administering employee health and wellbeing schemes.
• Administering staff welfare schemes and employee assistance programs.
• Coordinating and supervising the development, management and maintenance of contracts, staff files and other employee records.
• Approving staff leave and office attendance management
• Coordinating the preparation of payroll data and maintaining payroll records in compliance with legal requirements and policies and procedures.
• Authorizing payroll and staff related expenditures to ensure timely payments of salaries and other benefits to employees.
• Managing employee relations including staff discipline and grievances.
• Coordinating the implementation of Human Resource Management Information System.
• Championing change management strategies, and entrench national values and principles in work ethics,
• Supervising staff and work performance in the Human Resource management department to ensure efficient and effective service delivery.
• Coordinating the preparation of accurate and timely HR monthly, quarterly and annual reports.
• Ensuring compliance with human resource management statutory and regulatory requirements.

Person Specifications

For appointment to this grade, an officer must have: –

• Nine (9) years cumulative relevant work experience, three (3) of which should have been at the grade of Principal Human Resource Management Officer or in a comparable position.
• Bachelor’s degree in Human Resource Management from a recognized institution.

OR

• Bachelor’s degree in any of the following: – Public Administration, Business Administration or equivalent qualification from a recognized institution Plus a Diploma/ Higher Diploma in either Human Resource Management or equivalent qualification from a recognized institution.
• Master’s degree in any of the following: – Human Resource Management, Human Resource Development, Business Administration or equivalent qualification from a recognized institution.
• Certified Human Resource Professional or its equivalent from a recognized institution.
• Valid Human Resource Practicing Certificate.
• Membership to the Institute of Human Resource Management or a comparable relevant professional body and in good standing.
• Leadership Course lasting not less than four (4) weeks from a recognized institution.
• Proficiency computer application skills.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills
• Presentation skills
• Mentoring, coaching and leadership skills.

Planning Officer

JobSpecifications

Duties and responsibilities at this level will entail:

• Collecting information on the performance in line with strategic plan;
• Providing inputs into the preparation of reports to aid in the development of Strategic Plans;
• Collecting and collating statistical data on performance contract activities;
• Collecting evidence from different functional areas on the achievement of performance contract targets;
• Participating in carrying out of feasibility studies of projects and programmes;
• Participating in undertaking monitoring and evaluation activities and collecting inputs for submission in preparation of reports; and
• Drafting standards, systems and procedures for quality assurance and risk management in the Authority;
• Supporting in the execution of quality and risk audit procedures as per assigned work schedules;
• Draft and initiate review of quality audit manuals; and
• Identifying and evaluating risks in liaison with process owners and monitoring risk exposure;
• Draft standards, systems and procedures for quality assurance and risk management in the Authority.

Person Specifications

• Bachelor’s degree in any of the following fields: Economics, Statistics, , Data Analytics, Project Planning and Management or an equivalent qualification from a recognized institution.
• Proficiency in computer applications.

Competencies and skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills

Knowledge Management Assistant II

JobSpecifications

Duties and responsibilities at this level will entail:

• Identifying, selecting and acquiring information materials both in print and non-print formats in consultation with user Divisions;
• Organising, retrieving and disseminating information;
• Charging and discharging resource centre information materials to users;
• Ensuring that all the information materials in the resource centre are in good condition;
• Undertaking continuous awareness and selective dissemination of information services;
• Participating in the process of developing an institutional knowledge repository as a way of preserving institutional memory;
• Participating in developing an information literacy programme as part of the knowledge sharing strategy within the Authority;
• Documenting knowledge gaps to help inform policy and resource allocation; and
• Participating in determining data, information and knowledge that is critical to the Authority’s business processes or focus.

Person Specifications

For appointment to this grade, an officer must have:-

• Diploma in any of the following fields: library science, Information Science, Archives and Records Management or relevant qualification from a recognized institution.
• Proficiency in computer applications.

Competencies and skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills

Assistant Director, Innovation

Job Specifications

Duties and responsibilities at this level will entail:

• Coordinate formulation and implementation of innovation policies, objectives and initiatives in line with the Authority’s strategic agenda.
• Coordinate multidisciplinary innovation programmes addressing current and emerging issues in the insurance industry.
• Coordinate identification and strengthening of linkages with research and learning institutions for collaborative innovation.
• Coordinate development of innovation proposals to address identified gaps and mobilise financial and technical support from partners.
• Coordinate dissemination of innovation outputs through workshops, seminars, conferences and publications.
• Coordinate promotion of new ideas and innovations through innovation hubs, challenges and competitions.
• Coordinate development and implementation of innovative initiatives for consideration within the regulatory sandbox and BimaLab.
• Provide technical input in development, implementation and review of the Board’s strategic plan, vision, mission and objectives.
• Coordinate establishment, nurturing and strengthening collaborations and partnerships with Government agencies, development partners, the private sector and other key stakeholders to enhance synergy, resource mobilization and effective delivery of the Department’s mandate.
• Coordinate formulation, implementation, monitoring and review of the Department’s annual budgets, procurement and disposal plans, performance contracts and annual reports to ensure prudent resource utilization, operational efficiency and alignment with the Board’s strategic priorities and governance frameworks.
• Coordinate coaching, mentoring and developing staff to foster a high-performing, motivated and ethical workforce that effectively delivers on the Department’s mandate
• Coordinate formulation, implementation, monitoring and continuous improvement of the Department’s risk management policies and frameworks to ensure robust systems for accountability, enterprise risk management and business continuity.
• Coordinate development, implementation and periodic review of the Department’s Citizen Service Delivery Charter to enhance accountability, transparency and service excellence in addressing stakeholder needs and expectations.
• Foster and entrench a conducive corporate culture that upholds ethical conduct, integrity, professionalism and good governance within the Department, in line with the Constitution of Kenya, 2010 and the Board’s core values.
• Coordinate development and implementation of corruption prevention and mitigation strategies in the Department.
• Coordinate implementation of principles of Corporate Governance, relevant national policies, guidelines and directives within the Department.
• Coordinate management of public complaints resolution, information access requests and public awareness initiatives to enhance transparency, stakeholder engagement and public confidence.
• Coordinate development, implementation and review of Annual Departmental budget
• Coordinate development, implementation and review of Departmental annual procurement and assets disposal plan.
• Coordinate Departmental Resource mobilization.
• Coordinate day-to-day Department activities and ensure smooth operations in line with approved work plans and performance targets.
• Undertake multidisciplinary studies on priority and emerging insurance sector issues to generate evidence for decision-making.
• Implement approved innovation policies and procedures within assigned programmes and projects.
• Execute pilot innovative projects to test solutions to identified sector challenges.
• Prepare periodic progress reports on innovation activities to inform management and stakeholders.
• Appraise the direct reports.

Person Specifications

For appointment to this grade, an officer must have:-

• Nine (9) years cumulative relevant work experience, three (3) of which should have been at the level of Principal Research & Innovation Officer or in a comparable and relevant position.
• Bachelor’s degree in any of the following fields: Economics, Insurance, Risk Management, Statistics, Business Management or related Social Sciences or equivalent qualification from a recognized institution.
• Master’s degree in any of the following fields: Economics, Insurance, Risk Management, Statistics, Business Management or related Social Sciences or an equivalent qualification from a recognized institution.
• Leadership Course lasting not less than our (4) weeks from a recognized institution.
• Proficiency in computer applications.
• Proficiency in analytical software (e.g., SPSS, STATA, R, Nvivo).

Competencies and skills

• Competencies and Skills
• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills
• Presentation skills
• Mentoring, coaching and leadership skills.
• Conflict management

Conduct Supervision Assistant III – 2 Posts

Job Specifications

Duties and responsibilities at this level will entail:

• Register complaints reported by policyholders and beneficiaries to ensure accurate recording and tracking;
• Attend to walk-in customer enquiries and provide appropriate information in line with service guidelines;
• Receive and respond to telephone enquiries and direct issues for appropriate action;
• Receive and respond to email enquiries in accordance with established service standards;
• Participate in departmental logistics, including organisation of meetings and workshops and facilitation of smooth information flow;
• Support preparation of basic records and logs related to complaints and enquiries;
• Assist in dissemination of information to policyholders and beneficiaries on complaints procedures;
• Support communication logistics for outreach, meetings and internal coordination; and
• Maintain orderly records and files on complaints and enquiries for reference and reporting.

Person Specifications

For appointment to this grade, candidate must have: –

• Diploma in Insurance, Law, or its equivalent from a recognized institution.
• Proficiency in computer applications.

Competencies and skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills

Senior Conduct Supervision Officer – 6 Posts

Job Specifications

Duties and responsibilities at this level will entail:

• Analysing market conduct data from the regulated entities.
• Analysing policy wordings of new and repackaged insurance products to ensure policy holders and beneficiaries are protected and escalate for approval.
• Collecting data on the TCF tool to determine compliance with TCF outcomes.
• Preparing reports on insurance companies’ operations, marketing, underwriting, rating, policyholder service, complaint handling and claims handling processes to ensure that regulated entities maintain high standards of integrity and fair dealing in conduct of their business;
• Collecting and compiling data from regulated entities to detect and address unlawful practices in marketing and distribution of insurance products to ensure that regulated entities promote products and services in a manner that is fair and not misleading;
• Carrying out off-site risk assessment and onsite inspections on market conduct.
• Analysing data on insurance products sold, distribution channels used and system in place for evaluating customers understanding of the products.
• Analysing data on insurance products filed for approval.
• Collecting data on new, or revised laws, regulations, policies, and procedures for consumer protection for determining impact to consumers of insurance services.
• Analysing insurance products for conformity to the standardized insurance contracts;
• Analysing documents and data from regulated entities to assess implementation of TCF principles.
• Handling complaints from policyholders and beneficiaries, and generating reports on the trends for review by management.
• Generating reports on capacity building undertaken on regulated entities for review by management.
• Identifying and recommending legislative changes aimed at protecting the consumers;
• Assessing insurance awareness and literacy gaps
• Formulating and implementing consumer education programmes.
• Developing Information, Education & Communication (IEC) materials
• Developing and delivering financial education and outreach programmes;
• Analysing and evaluating emerging consumer needs.
• Developing Information, Education & Communication (IEC) materials.
• Conducting insurance awareness needs assessment.
• Monitoring and evaluating of outreach activities
• Preparing progress reports on consumer education training and outreach activities.

Person Specifications

For appointment to this grade, an officer must have: –

• Three (3) years’ cumulative experience at the grade of Conduct Supervision Officer or in a comparable and relevant position.
• Bachelor’s degree in any of the following fields: Insurance, Law, Risk Management or equivalent from a recognized institution.
• Professional qualification in any of the following: ACII, AIIK, LOMA or its approved equivalent from a recognized institution
• Membership to a relevant professional body and in good standing where applicable.
• Proficiency in computer applications.

Competencies and skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills
• Presentation skills
• Mentoring, coaching and leadership skills.
• Conflict management

Principal Conduct Supervision Officer – 3 Posts

JobSpecifications

The duties and responsibilities entail:

• Analysing market conduct data from the regulated entities.
• Reviewing policy wordings of new and repackaged insurance products to ensure policy holders and beneficiaries are protected;
• Reviewing of consumer complaints to identify gaps and recommend corrective actions;
• Implementing strategies for effective risk assessment of regulated entities with respect to market conduct;
• Collecting and analyse data from regulated entities;
• Carrying out offsite risk assessment and onsite inspections on market conduct.
• Analysing data on insurance products, distribution channels used and mechanisms in place for evaluating customers understanding of the products.
• Analysing data on insurance products filed for approval.
• Collecting data on new, or revised laws, regulations, policies, and procedures for consumer protection for determining impact to consumers of insurance services.
• Analysing insurance products for conformity to the standardized contracts of insurance;
• Conducting regulatory impact and gap analysis with respect to market conduct issues;
• Implementing a complaint handling infrastructure and mechanisms that provide consumers with expeditious, fair, transparent and effective dispute resolution;
• Undertaking capacity building of the regulated entities for enhanced service delivery;
• Identifying and recommending legislative changes aimed at protecting the consumers;
• Conducting insurance awareness needs assessment.
• Developing Information, Education & Communication (IEC) materials.
• Preparing progress reports on consumer education training and outreach activities.
• Developing and monitoring implementation of consumer education strategy.
• Preparing reports on emerging consumer needs.
• Monitoring and evaluating consumer outreach activities.

Person Specifications

• Six (6) years’ cumulative experience, three (3) of which must have been at the grade of Senior Conduct Supervision Officer or in comparable and relevant position.
• Bachelor’s degree in any of the following fields: Insurance, Law, Risk Management or equivalent from a recognized institution.
• Professional qualification in any of the following: ACII, AIIK, LOMA or equivalent from a recognized institution.
• Membership to a relevant professional body and in good standing.
• Certificate in management course lasting not less than four (4) weeks from a recognized institution.
• Proficiency in computer applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills
• Presentation skills
• Mentoring, coaching and leadership skills.
• Conflict management

Assistant Director, Conduct Supervision – 2 Posts

Job Specifications

Duties and responsibilities will entail:

• Overseeing analysis of market conduct data from the regulated entities.
• Reviewing policy wordings of insurance products.
• Undertaking offsite risk assessment and onsite inspections on market conduct.
• Monitoring implementation of TCF framework;
• Reviewing complaints data to identify gaps and recommend corrective actions;
• Implementing strategies for undertaking comprehensive, targeted and risk focused market conduct examinations of regulated entities.
• Developing and implementing strategies for effective risk assessment and ongoing supervision of regulated entities with respect to market conduct;
• Analysing the impact of new, or revised laws, regulations, policies, and procedures on market conduct.
• Conducting regulatory impact and gap analysis with respect to market conduct;
• Implementing consumer complaints handling mechanisms;
• Undertaking capacity building of the regulated entities;
• Identifying and recommending legislative changes aimed at protecting the consumers;
• Undertaking research on market conduct.
• Overseeing formulation of effective strategies, policies and programmes for consumer education;
• Reviewing reports on insurance awareness and literacy programmes.
• Overseeing development and delivery of consumer education and outreach programmes;
• Conducting insurance awareness needs assessment.
• Developing consumer education strategy;
• Formulating and implementing consumer education programmes.
• Overseeing development of Information, Education & Communication (IEC) materials.
• Monitoring and evaluating outreach activities.

Person Specifications

• Nine (9) years’ cumulative experience, three (3) of which should have been at the level of Principal Conduct Supervision Officer or in comparable and relevant position.
• Bachelor’s degree in any of the following fields: Insurance, Law, Risk Management or equivalent from a recognized institution.
• Master’s degree in any of the following fields: Business Administration, Insurance, Law, Risk Management from a recognized institution.
• Professional qualification in any of the following: ACII, AIIK, LOMA or equivalent from a recognized institution.
• Membership to a relevant professional body and in good standing where applicable.
• Certificate course in leadership lasting not less than four (4) weeks from a recognized institution.
• Proficiency in computer applications.

Competencies and skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills
• Presentation skills
• Mentoring, coaching and leadership skills.
• Conflict management

Senior Actuarial Officer – 2 Posts

Job Specifications

The duties and responsibilities will entail:

• Preparing reports on analysis of products, premium rates, financial condition reports and technical reserves for insurers.
• Reviewing actuarial technical reserves, financial condition reports, risk-based capital calculations, actuarial valuation reports and the statements of actuarial opinion provided by each company’s appointed actuary.
• Preparing reports on capital adequacy ratios to ensure that the reports are accurate, complete and prepared in accordance with the provisions of the Insurance Act.
• Developing data collection templates, data analysis and preparation of reports on insurance industry performance as required under the Insurance Act.
• Determining the solvency and financial condition of regulated entities including reviewing actuarial reserves and risk-based capital calculations and the statements of actuarial opinion provided by each company’s appointed actuary.
• Preparing reports on financial stability of insurers and macro prudential indicators.
• Carrying out stress tests on insurers.
• Conducting data validation of insurance statistics to check on completeness and consistency of insurance data.
• Updating performance indicators, ratios and industry benchmarks and averages.
• Analysing, evaluating and interpreting insurers’ financial statements and returns to ensure disclosures regarding various insurance parameters.

Person Specifications

• Three (3) years’ cumulative experience at the grade of Actuarial Officer or in a comparable and relevant position.
• Bachelor’s degree in any of the following fields: Actuarial Science, Mathematics, Statistics or equivalent from a recognized institution.
• Professional qualification in any of the following: FIA/FFA or equivalent from a recognized institution.
• Membership to a relevant professional body and in good standing.
• Proficiency in computer applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills
• Presentation skills

Supervision Officer, Prudential – 4 Posts

JobSpecifications

The duties and responsibilities entail:

• Collecting, cleaning and checking for completeness of data for use in various analysis.
• Conducting preliminary assessment on non-compliance with laws and regulations by regulated entities.
• Conducting preliminary analysis of requests for corporate changes; approval of directors, principal officers, management staff, control functions key officers and any other approval requests.
• Updating database of registered insurers on a continuous basis; and
• Facilitating logistics and administrative issues in the department such as organization for meetings, workshops and smooth flow of information.
• Assisting in carrying out offsite and on-site surveillance of regulated entities to ensure an up-to-date risk profile.
• Assisting in assessing non-compliance with laws and regulations by insurers and submit reports for necessary actions.
• Assisting in the analysis of requests for corporate changes.
• Assisting in the analysis of requests for approval of directors, principal officer, senior manager and key officers as well as recruitment of expatriates and approvals for work permits for completeness and accuracy of information.
• Assisting in collecting and analysing data on onsite inspections, risk assessments, and trends to inform supervisory strategies.

Person Specifications

• Bachelor’s degree in any of the following fields: Insurance, Finance, Accounting, Risk Management, Law, Economics or equivalent from a recognized institution.
• Proficiency in computer applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills

Senior Risk Management & Quality Assurance Officer – 2 Posts

Job Specifications

The duties and responsibilities will entail:

• Implementing of quality assurance, risk management and data protection strategies, policies and procedures to ensure achievement of objectives;
• Carrying out risk assessments for various processes in the Authority;
• Updating Directorate/Departmental and corporate risk registers;
• Defining quality procedures in conjunction with operational and technical staff;
• Maintaining controls and documentation procedures and policies;
• Implementing annual quality assurance and enterprise risk management plan;
• Carrying out quarterly routine awareness programs to management on risk management;
• Carrying out quarterly audits to ensure compliance with ISO procedures;
• Conducting and scheduling effective training for staff in regard to quality management systems, risk management and data protection;
• Preparing of reports for each quality assurance and risk management assignment to risk/process owners;
• Monitoring implementation of agreed risk management mitigation measures with risk/process owner;
• Guiding the Authority on best practices for data management; and
• Ensuring that the organization adheres to data protection laws;
• Providing expert assessments on the impact of data processing activities; and
• Working closely with the Data Commissioner to address any issues pertaining to data protection.

Person Specifications

• Three (3) years relevant work experience, three (3) of which should have been at the level of Risk Management & Quality Assurance Officer or in a comparable and relevant position.
• Bachelor’s degree in any of the following fields: Economic, Statistics, Actuarial, Data Analytics, Data Science, Project Planning and Management or an equivalent qualification from a recognized institution.
• Membership to a relevant professional body and in good standing where applicable.
• Proficient in computer applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills
• Presentation skills

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