New Job Vacancies at Britam

Legal jobs,ICT jobs,Insurance jobs, Healthcare jobs, Business-related jobs,

Support Analyst

Key responsibilities:

• Provide first line and second line support and maintenance services to all enterprise systems. Escalates and sources expertise when necessary. 
• Proactive monitoring of various production systems for performance, availability, and other critical parameters.
• Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters.
• Maintenance and administration of the Group enterprise system.
• Ensure the enterprise systems is adequately sized to meet SLA’s with the business.
• Define and monitor data and application availability for the enterprise system.
• Document and update processes and procedures in use for the enterprise system.
• Providing and monitoring SLAs and OLAs.
• Adequate communication to stakeholders on the state of any tickets assigned. 
• Follow up and reporting on tickets escalated to third line support.
• Testing new system functionality before deployment into production environments.
• Test the achievement of supportability requirements for delivered solutions.
• Approvals for acceptance tests.

Key Performance Measures:

• As described in your Personal Scorecard.
• Knowledge, experience and qualifications required

Knowledge, experience and qualifications required:

• Degree in Science/Engineering/Computer Science.
• ITIL intermediate.
• Minimum of 2 – 4 years’ experience in a 24×7 service provider environment.
• Experience managing applications support operations.

Technical/ Functional competencies:

• Knowledge of applications and database administration.
• Familiarity with knowledge of software, hardware, systems administration, and network technology.
• Strong technical skill/knowledge in business applications especially CRM and Enterprise systems.
• Strong knowledge of ITIL.
• Persuasive, encouraging, and diplomatic, with conflict resolution skills.
• Ability to elicit cooperation from a wide variety of sources.
• Detail oriented and process focused.

Corporate Health CSE

Key responsibilities

• Secure new business directly or through intermediaries in all the business channels.
• Maintain excellent customer service to intermediaries and clients.
• Service existing business.
• Follow up on renewals for medical insurance business.
• Forward proposal forms and all KYC documents to underwriting department.
• Ensure timely collections of premium as per the credit control policy.
• Prepare weekly reports as required by the BDM Corporate health.
• Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk.
• Respond to customer and client enquiries.
• Delegated Authority: As per the approved Delegated Authority Matrix.
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required

Knowledge, experience, and qualifications required

• Bachelors’ degree in a business-related field.
• Professional qualification in Insurance (ACII, IIK).
• 2-4 years’ relevant experience in the insurance industry.

Leadership category responsibility framework (Core Competencies)
Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources to optimise output and profitability against time, cost, and
  team targets.
• Effectively communicate strategic and operational departmental goals and objectives to peers and others
  to ensure proper implementation.
• Ensure that department priorities are adhered to and effectively communicated.
• Ensure competent and effective people resources through appropriate coaching, development, and
  people supervision as appropriate.
• Embody a high performance, proactive culture.
• Effectively ensure the adherence to key performance areas, deadlines, and goals to optimize operational
  effectiveness.
• Effectively communicate resource needs, possible opportunities, and achievements to management to aid
  them in their decision-making.
• Effectively set and monitor priorities and objectives for more junior staff.
• Understand and communicate objectives in relation to the larger organizational impact.
• Effectively disseminate knowledge within the correct context, towards subordinates as well as
  management.
• Appropriately model the company values while setting the pace and energy for delivering.
• Effectively manage and communicate change within the department to increase staff and process
  effectiveness.
• Provide access to accurate and consistent information and services across all channels.
• Ensure a seamless experience for clients.
• Improve service delivery for clients.
• Engage in continuous brand building to become the trusted partners to clients.

Counter Fraud Specialist

Key responsibilities:

• Undertaking fraud investigations of cases reported to the Group Forensics team from various sources including whistleblowing hotline, customer escalations, letters to Management, Internal Audits, direct tip offs etc.
• Evaluate potential fraud indicators and the impact of current fraud trends and make recommendations as to appropriate mitigation.
• Conducting investigations into allegations of fraud, waste or abuse committed against the Organization. 
• Preparing and coordinating field assignments to obtain relevant evidence and information.
• Conduct objective, fair, thorough, unbiased and timely investigations into allegations of fraud, waste or abuse committed against the Organization.
• Participate in formulating and implementing a comprehensive Fraud Risk Management framework within the Corporate Segment.  
• Applying theories, concepts and approaches relevant to administrative investigations.
• Applying various research methodologies and sources as required in investigations, including using electronic sources on the Internet, intranet and other databases. 
• Reporting fraud cases to IRA or Police to facilitate prosecution of agents, staff or other Britam stakeholders involved in fraudulent business practices and giving evidence in Court.
• Maintaining a database of cases received and regularly and assist in preparation of Management, Board and other relevant reports and statistics as required.
• Propose, discuss and agree recommendations to improve control weaknesses identified during investigations and regularly follow up for their implementation.
• Managing and strengthening bonds with law enforcement agencies and other Industry & non-industry players to enhance co-operation on mutually beneficial information, fraud investigations, asset tracing & recovery etc.
• Conducting anti-fraud awareness training to various stakeholders.

Key Performance Measures:
As described in your Personal Score Card.

Working Relationships:

Internal Relationships:

The Investigations Associate will be;

• Responsible to the the Head of Fraud & Forensics.
• Working with all Operations Departments in the retail segment.

External Relationships:

• Britam Clients.
• Bancassurance Partners.
• Insurance sector players.

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required:

• A degree from a recognized university.
• Certified Fraud Examiner (or equivalent).
• 4 years’ experience in criminal or administrative investigations; preferably in the insurance industry.
• Knowledge of business operations, fraud investigations, prosecution process including preparation of evidence.
• Knowledge of theories, concepts and approaches relevant to criminal and administrative investigations. 
• Knowledge of various research methodologies and sources, including electronic sources on the Internet, intranet and other databases.

Technical/ Functional competencies:

• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.
• Sales and marketing management skills.

Leadership category responsibility framework (Core Competencies):

Team Leaders in Britam need to:

• Operationally lead a team to service customers from a sustainable and growing customer base whilst increasing profit.
• Ensure the company’s objectives are met by being a vision carrier and by implementing strategy and operational outputs.
• Effectively run the business and manage staff in order to enable functional leaders to focus on developing strategy.
• Effectively identify and define key performance areas, deadlines and goals for their team in order to optimise operational effectiveness.
• Ensure the department has the most appropriate people capability through effective inspirational leadership, people development, effective selection and optimised succession planning.
• Create a high performance, proactive culture and motivated team.
• Monitor operational implementation, budgets, plans, goals and outputs in order to ensure alignment with the departmental strategy.
• Ensure that department priorities are adhered to and effectively communicated.
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management.
• Appropriately model the company values while setting the pace and energy for delivering.
• Benchmark operational activities internally as well as externally in order to be a leader in the industry.
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness.
• Provide access to accurate and consistent information and services across all channels.
• Adequately manage operational risk.

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