Latest Job Vacancies at CIC Insurance

Insurance jobs, Customer Care jobs, Communication jobs, Public Relations jobs,

Relationship Officer – Education & Religious Institutions

PURPOSE:

To generate revenues and maintain relationship from the education & religious institutions sector.

PRIMARY RESPONSIBILITIES:

• Generating new business from sector;
• Servicing existing clients;
• Training new and existing clients on products;
• Attending to customers complaints;
• Preparations of quotations;
• Promoting CIC brand;
• Develop and maintain close working relationships with church-based intermediaries;
• Building and maintaining strategic relationships in the church sector and
• Ensuring proper coding of business to ensure proper capturing of church business.
• Building and maintaining strategic relationships in the education sector.

Academic and Professional Requirements

Education    

• Bachelor’s degree in a related field  
• Computer literate in MS Office and other office applications  
• Certification in either of the following; ACII, AIIK or COP 

Experience Required:

• Relevant experience    3

Assistant Claims Analyst – General Business

PURPOSE:

To achieve customer satisfaction through efficient and prompt claims settlement.

PRIMARY RESPONSIBILITIES:

• Register and analyse intimated claims and advise client on supporting claims documents;
• Appoint service providers where applicable;
• Analyze adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;
• Process fully documented claims and referring any suspicious claims to the supervisor;
• Initiate reinsurance and third party recoveries (written demand letters);
• Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;
• Process all service providers invoices and payment within the set standards;
• Issue discharge vouchers for all fully documented claims;
• Attend to customer queries and complaints promptly and professionally;
• Communicate risk improvement measures to the underwriter to take appropriate action;
• Follow up on claims payments and
• Prepare various claims analysis reports for clients and management consumption.

Academic and Professional Requirements

Education 

• Bachelor’s degree in Business or in a related field
• Computer literate in MS Office and other office applications
• Part qualification in relevant professional field in IIK or ACII

Experience Required:

• Relevant experience    2

Claims Assistant – General Business

PURPOSE:

Responsible for effectively handling claims and settling them within stipulated timelines.

PRIMARY RESPONSIBILITIES:

• Register and analyse intimated claims and advise client on supporting claims documents;
• Appoint service providers where applicable;
• Analyse adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;
• Process fully documented claims and referring any suspicious claims to the supervisor;
• Initiate third party recoveries (written demand letters);
• Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;
• Process all service providers invoices and payment within the set standards;
• Issue discharge vouchers for all fully documented claims;
• Attend to customer queries and complaints promptly and professionally;
• Follow up on claims payments

Academic and Professional Requirements

Education

• Bachelor’s Degree in a relevant field,
• Computer literate in MS Office and other office applications
• Part qualification in relevant professional field -Diploma in Insurance, ACCI/AIIK will be an added advantage. 

Experience Required:

• Relevant experience    1

Customer Experience Officer

PURPOSE:

To provide general customer service in respect to all lines of business for all CIC subsidiaries.

PRIMARY RESPONSIBILITIES:

• Champion the planning, execution, and oversight of the CRM implementation project;
• Collaborate with cross-functional teams to gather requirements and ensure alignment with organizational needs;
• Develop and deliver training programs to drive user adoption and satisfaction;
• Receive in-bound communication from CIC stakeholders through email and phone calls and respond to these queries in a timely and efficient manner in accordance to the call centre contact strategy;
• Conduct out-bound communication to CIC stakeholders, and collect referrals for distribution;
• Carry out monthly customer callouts for all lines of business;
• Collect and analyse customer feedback at the group level and document as required;
• Manage and efficiently resolve customer complaints;
• Provide customers with product and service information;
• Update existing customer information as required;
• Identify and escalate priority issues;
• Document all call information according to standard operating procedures and produce reports;
• Respond to queries on social media within the standard timelines;
• Conduct training of staff on customer service related topics.

Academic and Professional Requirements

Education

• Bachelor’s Degree in communication and public relations 
• Computer literate in MS Office and other office applications
• Customer experience specialist (CXS) Certification 

Experience Required:

• Relevant experience    2

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