Procurement, Store-keeping, Supply Chain, Customer Care, Sales, Marketing, Retail, Business Development,
Vendor Manager
KEY PRIMARY RESPONSIBILITIES
- Manage sourcing strategy and define sourcing recommendations that support business goals, in collaboration with senior management and stakeholders.
- Negotiate pricing, terms, and conditions of goods, services, and products with key suppliers, contractors and service providers.
- Monitor and benchmark the market and analyze trends in competitor vendor spending for present and future pricing, availability, lead-time, and capacity of goods and services.
- Develop, establish, implement, and enforce vendor and outsourcer guidelines, obligations, and service level agreements to the organization including researching, identifying, and qualifying potential new vendors and offering periodic oversight and execution of vendor assessment and requalification.
- Comply with all procurement policies and procedures, including those for equipment, hardware, software, and service
- Develop and deliver procurement bid proposals and tender documents
- Asset management for IT hardware, software, and equipment incl. where possible, standardize equipment to lower costs
- Collaboratively manage vendor performance to ensure the quality of service
- Leverage continuous improvement initiatives to create additional value over and above the contract requirements
- Monitor vendor contracts (incl. contract lifecycles) and ensure adherence to contractual agreements
ACADEMIC QUALIFICATIONS
- Bachelor’s degree in procurement and supply chain management or equivalent
- A masters will be an added advantage
JOB SKILLS AND REQUIREMENTS
- Leadership and Teamwork
- Negotiation Skills
- Analytical skills
- Strategic thinking
- Financial Acumen
- Communication Skills
PROFESSIONAL QUALIFICATIONS
- CIPS and KISM membership will be an added advantage
EXPERIENCE
- 4+ years of experience in IT and IT vendor management
- Proven customer focus, interpersonal and communications skills to ensure consistent messages are communicated to internal customers/stakeholders, able to work well in a team environment and adhere to the highest ethical standards
- Advanced skills in all procurement process disciplines across the procurement lifecycle of demand management, fulfillment, sourcing, and management e.g. spend category/ commodity management, negotiation, supplier selection, supplier value management, benefits capture, requisition to payment, and acquisition integration
- An understanding of e-procurement processes and systems incl. P2P management software
- Team player experienced in working with both senior management and operational teams
- Demonstrated high-level organizational and time management skills.
- Ability to apply lateral thinking to issues and develop new and innovative solutions to problems/target areas.
- Experience in successfully conducting a range of negotiations across a variety of IT categories
- Solid working knowledge of current IT technologies, total lifecycle cost structures, and pricing mechanisms.
- Effective contract lifecycle management and negotiation skills incl. the ability to build relationships with suppliers, and contractors who provide a broad spectrum of IT products and services.
Customer Experience Executive
KEY PRIMARY RESPONSIBILITIES
- Handle Inbound and Outbound engagements.
- Address product enquiries to conclusion in a bid to have first call solution at all times;
- Communicate and coordinate with internal departments to get solutions for client queries/escalations.
- End-to-end management of social media engagements.
- Organize workflows that the meet customer time frame. Process orders, forms, applications and requests.
- Management of all complaints within acceptable timelines
- Ensure service excellence at the contact centre and customer experience touchpoints.
ACADEMIC QUALIFICATIONS
- Bachelor’s degree in Social Sciences or any Business related field.
JOB SKILLS AND REQUIREMENTS
- Interpersonal skills
- Communication skills
- Listening skills
PROFESSIONAL QUALIFICATIONS
- Preferred-ACII/ Diploma in Insurance, Customer experience
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EXPERIENCE
- At least 1 year of relevant work experience in a Customer Experience role.
Business Development Officer
KEY PRIMARY RESPONSIBILITIES
- Sourcing and procuring of business in line with the set targets/budgets;
- Addressing client/customer enquiries and feedback within the timelines stipulated in service charter and/or SLAs signed with respective clients;
- Reviewing performance of risks through loss ratio reports for both new and existing business;
- Supporting in premium collection;
- Preparing weekly and monthly reports giving details of individual performance on business acquired/lost and feedback on market practices from customers;
- Initiating and strengthening business relationships with existing and prospective clients to achieve performance targets;
- Should be well versed and knowledgeable with Bancassurance Partners ; Saccos’s and MFI’s
- Should be well grounded in Life Insurance Products i.e. Group & Credit Life; Pensions and Annuity lines of business
- Should have excellent interpersonal skills and the proven ability to work with Bancassurance partners; Sacco’s and MFI’s with the aim of establishing and sustaining long term mutually beneficial business relationships
ACADEMIC QUALIFICATIONS
- Bachelor’s degree in a relevant field
JOB SKILLS AND REQUIREMENTS
- Team Player
- Negotiation Skills
- Interpersonal Skills
- Interpersonal and Communication skills
PROFESSIONAL QUALIFICATIONS
- Progress in ACII/AIIK
EXPERIENCE
- At least 2 years of relevant experience