Latest Vacancies at Computech Limited

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IT Team Leader

Computech Limited is on the lookout for an innovative IT Team Leader to steer our tech ship to new horizons. If you’ve got the leadership prowess to inspire a squad of innovative techies, we want YOU!

Requirements for the role

  • Degree in computer science or IT-related field
  • ITIL Foundation Certification
  • A+ & N+ certification
  • Team leaders with not less than 3 years of working experience as a team leader in an ITIL driven environment
  • Customer Service skills
  • Great communication skills

IT Support Engineer

Duties and Responsibilities for the Role

  • Log all relevant incident or service request calls allocating categorization and prioritization codes
  • Fast response or turn around to request while recording or tracking incidents and complaints
  • Enhance access to IT services to IT services by providing first flier investigation and diagnosis
  • Resolve as many incidents or service requests as possible and escalate incidents or service requests that they cannot resolve within agreed time scales based on the service level agreement
  • Monitor the progress of escalated tickets to the third flier teams based on their operational level agreements
  • Coordinate with third-party solution providers
  • Keep users informed of status progress assessment and changes in their tickets
  • Manage the request or ticket life cycle
  • Close all resolved incident requests and other calls
  • Conduct customer or user satisfaction callbacks or surveys as agreed

Requirements

  • Degree in computer science or IT-related field, ITIL Foundation certification
  • Certified A+
  • At least 2 years of working experience
  • Certification in Lenovo/HP Hardware & Apple will be an added advantage
  • Great communication skills

Method of Application

Submit CV’s to hr@computechlimited.com

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