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IT Team Leader
Computech Limited is on the lookout for an innovative IT Team Leader to steer our tech ship to new horizons. If you’ve got the leadership prowess to inspire a squad of innovative techies, we want YOU!
Requirements for the role
- Degree in computer science or IT-related field
- ITIL Foundation Certification
- A+ & N+ certification
- Team leaders with not less than 3 years of working experience as a team leader in an ITIL driven environment
- Customer Service skills
- Great communication skills
IT Support Engineer
Duties and Responsibilities for the Role
- Log all relevant incident or service request calls allocating categorization and prioritization codes
- Fast response or turn around to request while recording or tracking incidents and complaints
- Enhance access to IT services to IT services by providing first flier investigation and diagnosis
- Resolve as many incidents or service requests as possible and escalate incidents or service requests that they cannot resolve within agreed time scales based on the service level agreement
- Monitor the progress of escalated tickets to the third flier teams based on their operational level agreements
- Coordinate with third-party solution providers
- Keep users informed of status progress assessment and changes in their tickets
- Manage the request or ticket life cycle
- Close all resolved incident requests and other calls
- Conduct customer or user satisfaction callbacks or surveys as agreed
Requirements
- Degree in computer science or IT-related field, ITIL Foundation certification
- Certified A+
- At least 2 years of working experience
- Certification in Lenovo/HP Hardware & Apple will be an added advantage
- Great communication skills
Method of Application
Submit CV’s to hr@computechlimited.com