Career Opportunities at Ital Global Limited

Customer Care, Manufacturing, Hospitality, Hotel, Restaurant, Sales, Marketing, Retail, Business Development,

Customer Service & Billing-Reliever

Job Requirements

• Diploma in Communication, Public Relations, Marketing or any related course.
• Customer Service experience:  At least 1 Year would be an added advantage preferably in a busy environment.
• Knowledge of customer service principles and practices.
• Attained a C+ or higher in your KCSE
• Proficient in Microsoft Office.

Competencies and Skills Required

• Ability to observe confidentiality
• Excellent communication and presentation skills.
• Enthusiasm and Reliability
• Ability to multi-task and work under pressure
• Ability to work long hours
• Be self-motivated
• Be flexible and adaptable
• Exceptional interpersonal skills
• Can handle complaints in a cool manner and tactful
• Courteous
• Have an interest in helping people.
• Observation Skills

Job Duties and Responsibilities.

• Maintaining a positive, empathetic and professional attitude towards clients at all times
• Primary point of contact within the hospital
• Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically.
• and Resolving customer complaints
• Welcoming, receiving, guiding and directing the patients around the hospital
• Filling and processing of application forms
• Investigate and respond to all customer enquiries promptly.
• Escalate complex queries to the appropriate functional area.
• Carry out customer and product related document processing
• Make customers’ experiences better by ensuring customer satisfaction
• Communicating with customers through various channels.
• Develops and maintains strong relationships with customers by providing support, information, and guidance
• Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
• Answer all incoming calls and redirect them or keep messages.
• Handling patients, referral sources, and administrative department inquires
• Assisting the doctors in booking appointments for the next visit of the patient.
• Entering patient information into a customer information system
• Serving as a backup when other employees are out due to absent staff members
• Any other duties as assigned.

Business Development Executive-Steel

Our Client is looking for an aggressive and ambitious Business Development Executive to handle various sales functions.

About the Client:

A market leader in the manufacture of Steel and Plastic construction materials with a far-reaching influence across the East and Central African region, having grown synonymously with the construction sector in the region both in scale and scope. The firm is well known for its sustainable business practices, best quality and biggest variety of its product range, and the protection of our environment.

Job Purpose:

The Business Development Executive will contribute to the growth of the company. He/she will be responsible for finding and retaining clients, encouraging existing clients to purchase added products or features, and remaining abreast of changes in consumption. Moreover, the Business Development Executive will also be required to build capacity in staff through regular training and mentorship.

Qualifications and Requirements

• Degree in Sales and Marketing or any business-related field from a recognized university.
• Experience in selling roofing material / Galvanized wire is an added advantage.
• Member of Marketing Society of Kenya (MSK) or Chartered Institute of Marketing (CIM) and other professional accounting body is an added advantage.
• Highly competent in MS Office, with the ability to make impressive presentations to both the internal and the external customers.
• At least 5 years’ experience in Sales of steel products.
• Experience should reflect an increasing level of responsibility in terms of complexity and scope, such as developing new sales channels , identifying new markets for products and services ,establishing profitable partnerships , etc
• Experience of being both a team member with proven ‘people skills’.
• Awareness of the statutory and licensing responsibilities applicable for all sales and marketing operations.

 Personal Traits, Qualities and Aptitudes.

• Ability to work under pressure without losing composure.
• Accept responsibility for the direction, control and planning of an activity.
• Must be flexible and adaptable.
• Have ability to be proactive and take initiative.
• Have tact and diplomacy and confidential.
• Reliable and keen attention to details.
• Honesty and integrity.
• Ability to multi task and prioritizing skills daily workload.
• Outstanding customer service skills and exceptional people skills.
• Must be up to date with the latest gadgets and applications.
• Outstanding oral and written communication skills.
• Great negotiation skills.
• In-depth knowledge of the industry and its current status.
• Excellent organization and time management.

Key Responsibilities and Duties

• Meet and greet clients, both walk-in or by appointment clients who would like to see the various products and make a purchase. Tour the premises, showcasing the available options in terms of products.
• Find out clients feedback on the products purchased.
• Ensure that client complaints or queries received are responded to on the same day they are received.
• Follow up on due payments from clients.
• Ensure to generate new sales and obtain repeat business with the aim of attaining the set sales target.
• Prospect for new clients by going to the field and potential clients premises.
• Respond to client enquiries received on Email, Phone call, referrals, on-line marketing campaigns and walk-in clients.
• Inform clients on the product lines available and conduct presentations.
• Develop concept and prepare proposal and present to the client
• Maintain a record of potential clients and action points taken towards conversion.
• Follow up on proposals sent and potentials received from emails, phone calls, marketing events, research done and/or referrals
• Maintain all clients by ensuring that proper communication is done and that product range growth is realized per client.
• Maintain meaningful relationships with existing clients to ensure that they are retained.
• Suggest upgrades or added products and services that may be of interest to clients.
• Reviewing clients’ feedback and implementing necessary changes.
• To maintain efficient, effective and up-to-date operating standards for the department’s planning, administration and reporting systems and to ensure that it is available for Management reference at all times.
• In consultation with the Management,  represent the Company at various exhibitions and trade shows and similarly to any professional bodies or organizations at all times portraying the highest possible standards of professionalism and company image.
• To actively contribute to the sales development of the company, to attend and actively contribute at sales meetings as directed by the Management.
• To produce monthly, a Sales Department business plans identifying key objectives to be achieved.
• To update and produce the quarterly sales revenue forecast report on a bi-weekly basis.
• Do market research on pricing comparisons in order to be competitive in the market.
• To assist in the development and maintenance of the different price lists and /or rate structures for the company.
• To prepare a monthly sales report for discussion with the Management, giving recommendations.
• Make presentations to various agents/clients as and when required.
• Suggest initiatives to build the sales for the company and to recommend to the Management new avenues and opportunities for sales.
• To give complimentary and discounts as per company policy.
• Develop and maintain close relationships at Executive Level with key or prominent business corporate and other related organizations within the local markets.
• Follow up on key accounts through personal visits and telephone contact as necessary.
• Attends weekly Sales and Marketing meetings to exchange information with the rest of the team.
• Go to client site from time to time during set up to ensure that what was agreed on is delivered and client expectation exceeded.
• Remaining in tune with trends in consumption to ensure that our offerings remain relevant.
• Any other duty assigned

Hotel Manager

Compensation

(Gross Salary Kshs. 35,000-45,000/=)

About the Client:

Our client is a 24hours Hotel located off Thika Road offering a range of services and is seeking a vibrant and pro-active Hotel Manager responsible for providing overall leadership as well as managerial services so as to ensure optimal efficiency of hotel operations.

Summary of Duties and Responsibilities

• Fully responsible for all aspects of running the hotel, working with department heads, suppliers and stakeholders
• Will assist in staffing, hiring, scheduling of staff in all departments etc
• Ensure the hotel premises are in operative condition having met all safety regulations, health, legal and licensing requirements
• Conduct regular operations team meetings to discuss Hotel matters, sales targets, guest experience feedback, restaurant feedback and any staff issues
• Work with the purchasing officer to establish a vendor’s database which includes vendor details, pre-qualification criteria, comparative price lists, contracts and periodic assessment evaluations
• Oversee all hotel projects and Liase with contractors for their timely completion
• Oversee preparation of required financial reports, budgets and revenue forecasts.
• Responsible for new business initiatives.
• Oversee financial planning and analysis
• Monitor and motivate staff with constructive communication in a positive work environment and a shared vision of targets and career progression
• Being attentive to guests’ needs and wishes, taking opportunities to optimize the guest experience.
• ·Address complaints with a personal touch to restore customer satisfaction.
• Meeting and greeting guests with a warm welcome
• Manage the hotel’s online presence and generate an online buzz through special offers and promotions.
• Invest effort in employee engagement and retention.
• Prepare various Hotel Management Reports for the Director.
•  Any other duties that may be assigned from time to time.

Key Qualifications

• Degree or Diploma in Business Management or any other related field.
• Minimum 3 years of relevant work experience.
• MS Office Suite proficiency in use

Competencies and Skills

• Excellent revenue management skills.
• Exceptional communication and interpersonal skills
• Excellent relationship management skills.
• Ability to work well under pressure and under minimum supervision.
• High conflict resolution skills.
• High Integrity

Sales Representative -Fashion (Nairobi)

About the Client:

A fashion business in Nairobi seeks to hire a vibrant and customer centric individual as Sales Representative.

Job Purpose:

The Sales Representative will provide sales and general administrative support to the Director and manage the daily operations.

Qualifications and Requirements

• Diploma or Certificate in Communication, Marketing, Business or related field.
• At least 2 years of work experience.
• Experience working in a Beauty and Personal Care category, Retail is preferred but not essential.
• Proficiency in Ms Office with working knowledge of digital marketing.

Personal Traits, Qualities and Aptitudes.

• A friendly personality, ability to remain calm and pleasant at all times.
• High degree of professionalism and ability to maintain a high level of confidentiality.
• Highly Organized and Ability to work independently.
• Is a self-starter: is looking for ways to help grow the business.
• Has a general interest in the beauty, personal care or fashion industry.
• Meticulous in details and good analytical skills.
• Positive attitude and Confident.
• Excellent verbal and written communication skills and Strong Interpersonal Skills.
• Excellent customer service skills and sales oriented individual.
• Networking aptitude.
• Have tact and diplomacy.
• High integrity.
• Well Groomed.

Key Responsibilities and Duties

• Being the point of contact for all prospective and current customers.
• Assisting the customers while shopping.
• Drive sales through bookings: educate customers on services to ensure they convert from prospect to long-term customer.
• Supports dynamic and fast-paced adjustments to executive’s calendar to respond to emerging needs during the course of each day.
• Liaises with building management, authorities and vendors.
• Handles basic accounting duties.
• Determining customer needs and buying potential.
• Working effectively to expand customer base and meet set targets.
• After sales services to ensure client satisfaction.
• Any other duty assigned.

Events Planner Assistant

About the Client:

An established and busy 4 star hotel that offers high quality range of services  such as weddings, accommodation, group parties, an on-site restaurant and conference/ workshop facilities ideal for business travelers, organization and local community is looking for an Events Planner Assistant.

Salary: Ksh 20,000-25,000

Qualifications and Requirements

• Diploma or Certificate in Hospitality Management, Public Relations, Marketing, or a related field
• At least 2 years’ experience as an events planner

Competencies and Skills required:

• An eye for creatively using space
• Excellent team management skills
• Positive attitude and problem solving skills
• Reporting and Presentation skills
• Must be flexible and adaptable
• Ability to be proactive and take initiative
• Reliable and keen attention to details
• Honesty and integrity
• Ability to multi task and prioritizing skills
• Outstanding customer service skills and exceptional people skills
• Outstanding oral and written communication skills
• In-depth knowledge of the industry and its current events
• Excellent organization and time management

Key Responsibilities and Duties

• Liaise directly with customers and manage external vendor resources and relationships
• Ensure that all deliverables from creative agencies maintain the integrity of their creative look and feel
• Manage inventory levels and resolve issues among clients and internal departments
• Manage all aspects of an event from pre-planning, determining resource needs, pre-event marketing, and on-site coordination, to post-event follow up
• Make sure designs satisfy the client and corporate requirements, are within budget and are delivered within the deadline
• Order supplies needed for event and ensure items arrive in a timely fashion
• Conduct post-event data and strategic analysis to inform future events
• Plan and execute pre-event marketing
• Suggest ideas to management for improvement of event quality and services to clients
• Carry out market research to discover opportunities for event and/or sponsorship, and working to generate client interest
• Any other duty assigned

COMMERCIAL AND CONVEYANCING ADVOCATE- Nakuru and Mombasa

The firm hereby invites applications from suitably qualified, experienced and self-motivated candidates for the position of Commercial and Conveyancing Advocates. The ideal candidate must be a person of high integrity, hardworking and able to work with minimum supervision, possess good communication skills and self-motivated.

About the Client:

A leading law firm in Kenya, head quartered in Nairobi is seeking to hire two (2) Commercial and Conveyancing Advocates to be based in Nakuru and Mombasa.

Duties & Responsibilities:

• Ability to prepare security documents and ensure they are properly executed and properly registered
• Provide legal opinion, advice on commercial and corporate transactions and matters relating to property & real estate.
• Carrying out the negotiation, drafting and review of commercial contracts, legal documents and ensuring they are duly executed
• Offer advice to clients on the legal processes involved in purchasing & selling of property.
• Carrying out the negotiation, drafting and review of commercial contracts and ensuring they are duly executed
• Conduct due diligence on conveyancing transactions, prepare sale agreements, completion documents and ensure proper registration of documents
• Work to protect the interest of clients, researching information and communicating with clients.
• Conduct research to identify legal ownership of properties by assessing government land registry documents or title deeds if the land is not registered to anyone.
• Prepare property lease agreements & ensure contracts are signed on the scheduled date of transfer.
• Oversee the fast-tracking & diligent handling of all client matters before the Lands Registry, Local Authorities, and Survey of Kenya & National Lands Commission.
• Liaising with clients and key stakeholders such as the mortgage lenders, estate agents, land valuers and surveyors.
• Sending terms of engagement and estimates of fees and disbursements.
• Assist with due diligence and other intellectual property issues related to contracts, agreements and other transactional matters
• Processing of stamp duty payments and registration of documents at various registries.
• Procure clearance certificates and consents.
• Liaison at the Land Registry and Government departments.
• Drafting conveyancing document and other legal documents.
• Develop positive relationship with clients and meet clients’ expectations.

Qualifications & Requirements

• Two (2) years Post admission experience in a busy law firm with particular emphasis on Conveyancing and Banking Securities and Commercial Law.
• An upper 2nd Bachelors of Laws (LLB) degree from a recognized university.
• Advocate of the High Court.
• A valid practicing certificate.

Competencies & Skills

• Experience in a busy law firm dealing with commercial and conveyancing matters.
• Excellent knowledge and practical understanding of the legal and judicial systems.
• High degree of responsibility, professional ethics and personal integrity at a personal and professional level.
• Ability to develop positive relationship with clients and manage/meet client expectations.
• Excellent analytical writing, oral presentation, organizational and computer skills.
• Good knowledge and experience in research skills and drafting of legal documents.
• Good communication and ultimate customer service skills.
• Proactive, aggressive and self-motivated.
• High Level of accuracy and attention to detail.
• Team player with leadership skills.
• Excellent interpersonal skills.
• Ability to manage pressure and meet targets.
• Ability to demonstrate acumen in business development.
• Work independently with minimum or no supervision and ready to lead.

Dental Surgeon

Objective

Our client in Healthcare sector seeks to engage a Dental Surgeon who will provide quality and comprehensive Oral healthcare and Dental Services.

The job holder will be required to use up to date equipment and techniques while responsible for performing a wide range of procedures, from simple cleanings to complex reconstructive surgeries.

Qualifications and Requirements

• Bachelor of Dental Surgery
• Registration by the Kenya Medical Practitioners and Dentist Board
• At least 2 years of relevant experience in general dentistry and dental implants in a busy hospital
• Clinical experience in Orofacial Pain and Oral Medicine
• Valid Practice License from the Kenya medical practitioners and Dentists council.
• Certificate in Advanced Trauma Life Support (ATLS)/Certificate in Advanced Cardiac Life Support (ACLS)

Skills and Competencies

• Attention to detail
• Result Oriented
• Empathy
• Teamwork
• Dexterity and Coordination
• Communication Skills

Key Responsibilities and Duties

• Carry out emergency dental procedures as well as attend to non-emergency procedures;
• Counsel patients on oral hygiene instruction and demonstrate techniques to achieve this.
• Examine, diagnose and treat general oral diseases
• Educate patients on preventive dental care and oral health care
• Records care provided in electronic health record system accurately and completely, reflecting the nature of the contact, the condition of the patient and the care or treatment provided. Complete referrals, data collections instruments and other records or documents as required.
• Dental Implant case diagnosis, treatment and long term follow up
• Liaise with Consultants on adequate referral and follow up on specialized cases
• Liaise with Consultants on handling specialized cases in the provision of patient dental health care
• Supervise dental auxiliary staff to ensure application of proper technique and methods; update staff on new practices and procedure.
• Review and develop appropriate policies and procedures for patient care to formulate best practice guidelines
• Create treatment plans for patients with complex dental conditions, including surgery and other specialized treatments.
• Liaise with Consultants on handling specialized cases, adequate referral, and their follow.
• Use dental equipment and tools safely and efficiently, ensuring that all equipment is properly maintained and sterilized.
• Supervise dental auxiliary staff to ensure application of proper technique and methods, update staff on new practices and procedure.
• Review and develop appropriate policies and procedures for patient care to formulate best practice guidelines.
• Supervision, training and mentorship of dental officers, dental interns and students.
• Establishment and maintenance of a dental health information systems.
•  Any other duty as may be assigned from time to time by immediate supervisor in line with the job description.

Method of Application

Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.