Career Opportunities at Marriott

HR, Administration, Information Technology, Purchasing,

Assistant Human Resources Manager

JOB SUMMARY

• As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.

CANDIDATE PROFILE

Education and Experience

•  High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.
•  2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

•  Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
•  Establishes and maintains contact with external recruitment sources.
•  Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
•  Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
•  Oversees/monitors candidate identification and selection process.
•  Provides subject matter expertise to property managers regarding selection procedures.
•  Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
•  Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits

•  Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
•  Prepares, audits and distributes unemployment claim activity reports to property management.
•  Attends unemployment hearings and ensures property is properly represented.
•  Ensures that department has the available resources on hand to administer employee.

Managing Employee Development

•  Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
•  Ensures employees are cross-trained to support successful daily operations.
•  Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
•  Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
•  Ensures attendance by all new hires and participation of the leadership team in training programs
•  Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

Maintaining Employee Relations

•  Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
•  Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
•  Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner
•  Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
•  Partners with Loss Prevention to conduct employee accident investigations, as necessary.
•  Communicates performance expectations in accordance with job descriptions for each position.

Managing Legal and Compliance Practices

•  Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
•  Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
•  Ensures medical records are maintained in a separate, secure and confidential medical file.
•  Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
•  Communicates property rules and regulations via the employee handbook.
•  Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
•  Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
•  Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
•  Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
•  Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).

Director of Security

JOB SUMMARY

• Manages security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

•  High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
•  2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Security Operations

•  Assists in the development and implementation of emergency procedures.
•  Recommends follow-up action for security breaches.
•  Conducts investigation of all losses of property assets and refers to proper management for disposition.
•  Deploys security staff to effectively monitor and protect property assets.
•  Comply with all Corporate Security safety and security management guidelines and procedures.
•  Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
•  Conduct periodic patrols of entire property and parking areas.
•  Recognize success across areas of responsibility.
•  Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
•  Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
•  Implements action plans to monitor and control risk.
•  Maintains required reports and documentation regarding patrols of property and parking areas.
•  Provides means for obtaining necessary medical attention on a timely basis.
•  Conducts hourly employee performance appraisals according to Standard Operating Procedures.
•  Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
•  Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
•  Maintain first aid and CPR certifications required for Security officers.
•  Implements local authority requirement for security and safety.

Leading Security Teams

•  Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.
•  Celebrates successes by publicly recognizing the contributions of team members.
•  Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
•  Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
•  Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
•  Encourages and builds mutual trust, respect, and cooperation among team members.
•  Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
•  Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
•  Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
•  Serves as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

•  Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
•  Empowers employees to provide excellent customer service.
•  Meet quality standards and customer expectations on a daily basis.
•  Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
•  Provides services that are above and beyond for customer satisfaction and retention.

Conducting Human Resources Activities

•  Assists in minimizing cost of accident claims through aggressive claims management.
•  Brings issues to the attention of Human Resources as necessary.
•  Strives to improve service performance.
•  Administer property policies fairly and consistently.

Additional Responsibilities

•  Analyzes information and evaluating results to choose the best solution and solve problems.
•  Develops and maintains a working relationship with local law enforcement authorities.
•  Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
•  Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•  Provides guidance in setting health and safety policies and standards.

Assistant IT Manager

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Purchasing Manager

JOB SUMMARY

• Responsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories.

CANDIDATE PROFILE

Education and Experience

•  4-year bachelor’s degree in Finance and Accounting or related major; or a minimum of 2 years’ experience in Purchasing or a related field.

CORE WORK ACTIVITIES

• Managing Work, Projects, Policies, and Standards for Purchasing Across Departments
•  Generates and provides accurate and timely results in the form of reports, presentations, etc.
•  Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
•  Assures sanitation compliance.
•  Assists Executive Chef in all aspects of purchasing (e.g., Food, Beverage and Controllable) to ensure quality and profitability.
•  Orders all food and beverage based on business needs.
•  Assists Executive Chef in maintaining/lower budgeted food/controllable costs.
•  Delegates and enforces first in/first out inventory rotation for all storeroom products.
•  Maintains sanitation and safety standards as specified in the brand guidelines.
•  Verifies that proper safeguards are in effect for the security of the food and beverage storeroom assets.
•  Enforces item use-up with storeroom personnel and kitchen management to keep inventory at lowest level possible levels.
•  Communicates with kitchen, restaurant management and vendors to ensure timing of deliveries satisfies advanced food production needs.
•  Checks invoice on goods received against shipment to ensure quantity, quality, weights and purchase specifications are as ordered.
•  Uses existing computer programs to perform daily and period end food and beverage costs.
•  Maintains inventory controls for proper levels, dating, rotation, requisitions, etc.
•  Completes administrative tasks on a timely basis (e.g., C-7s, menu costing, general office duties).
•  Completes period end inventory according to Food and Beverage and Accounting standard operation procedures.
•  Calculates figures for food and beverage inventory.
•  Verifies that price and product availability issues are communicated as needed to the F & B Director and Executive Chef.
•  Verifies that all LSOP’s are adhered to by all employees.
•  Receives and inspects all deliveries.
•  Maintains an accurate controllable log and beverage perpetual
•  Verifies accurate administration of all invoices, and adherence to proper bookkeeping procedures.

Demonstrating and Applying Accounting Knowledge to Purchasing Operations

•  Demonstrates knowledge of job-relevant issues, products, systems, and processes.
•  Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
•  Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
•  Keeps up-to-date technically and applying new knowledge to your job.

Supporting Purchasing Operations

•  Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
•  Verifies that disciplinary situations are addressed in timely fashion and with consistency.
•  Verifies that performance reviews are completed on a timely basis for supervisors and non-management employees.

Maintaining Finance and Accounting Goals

•  Submits reports in a timely manner, ensuring delivery deadlines.
•  Verifies that profits and losses are documented accurately
•  Achieves and exceeds goals including performance goals, budget goals, team goals, etc
•  Develops specific goals and plans to prioritize, organize, and accomplish your work.
•  Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.

Additional Responsibilities

•  Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•  Analyzes information and evaluating results to choose the best solution and solve problems.
•  Interacts with kitchen staff, vendors and Executive Chef.
•  Uses existing computer programs effectively to post invoices, update items and costs.
•  Attends and participates in all pertinent meetings.
•  Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.
•  Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Managing Discipline Work, Projects, and Policies

•  Coordinates and implements accounting work and projects as assigned.
•  Coordinates, implements, and follows up on audits for all areas of property operations.
•  Complies with Federal and State laws applying to operations procedures.
•  Generates and provides accurate and timely results in the form of reports, presentations, etc.
•  Analyzes information and evaluates results to choose the best solution and solve problems.
•  Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
•  Balances ledgers.

Supporting Property Operations

•  Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
•  Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
•  Evaluates if discipline teams are meeting service needs and provides feedback to teams.
•  Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.
•  Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
•  Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
•  Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
•  Reviews reports and financial statements to determine operations performance against budget.
•  Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing and Monitoring Activities that Affect the Customer and Guest Experience

•  Provides excellent customer service by being readily available/approachable for all customers and guests.
•  Takes proactive approaches when dealing with customers and guest concerns.
•  Extends professionalism and courtesy to customers and guests at all times.
•  Responds timely to customer service department request.
•  Verifies that all team members meet or exceed all hospitality requirements.

Supporting Profitability

•  Supports annual quality audits.
•  Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Supporting Safety Standards and Work Procedures

•  Implements property emergency plan.
•  Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.
•  Implements and sustains property accident prevention programs.
•  Follows property-specific recovery plans.

Additional Responsibilities

•  Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•  Demonstrates self confidence, energy and enthusiasm.
•  Manages group or interpersonal conflict.
•  Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
•  Manages time and possesses organizational skills.
•  Presents ideas, expectations and information in a concise, organized manner.
•  Uses problem solving methodology for decision making and follow up.
•  Makes calls if necessary.

Director of Quality and Learning

JOB SUMMARY

• Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. The position works with the Executive Committee and property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education and Experience

•  2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
•  4-year bachelor’s degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES

Managing and Administering Employee Training

•  Coordinates property compliance training programs such as CPR, PAR, Business We Do, Harassment, Fire Safety, Food Handling, OSHA, etc.
•  Ensures participants receive the appropriate property and company orientation, understand program materials and build relationships with property leadership team.
•  Promotes and informs employees about all training programs.
•  Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
•  Administers and delivers core training initiatives in compliance with corporate training and development standards. Core training initiatives include Orientation, Leadership Skills, Trainer Certification, Diversity Training, and Management Development Program.
•  Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
•  Ensures adult learning principles are incorporated into training programs.
•  Develops, implements and maintains a management orientation program to introduce new managers to the expected leadership behaviors and management skills (e.g., financial management, human resources skills).

Managing Employee Development programs

•  Provides additional training to participants to increase skills (e.g., HR skills).
•  Helps employees identify specific behaviors that will contribute to service excellence.
•  Oversees the Management Development Program.
•  Coaches managers to enhance own performance and to improve the performance of employees.
•  Develops specific training to improve service performance.
•  Works with leadership team to determine development needs of managers.
•  Designs, develops and delivers a supervisory development program to build effective supervisory skills.
•  Drives brand values and philosophy in all training and development activities.

Developing Training Program Plans

•  Develops and maintains an annual or quarterly training calendar.
•  Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
•  Develops implements and maintains a property orientation program for employees to introduce the company and the culture.
•  Selects, trains and develops an internal training cadre to support delivery of technical skills training programs.

Evaluating Training Program Effectiveness

•  Aligns current training and development programs to effectively impact key business indicators.
•  Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
•  Measures transfer of learning from training courses to the operation.
•  Tracks key business indicators (employee and guest satisfaction, retention and financial results) to determine the effectiveness of current training and development programs.
•  Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Executive Sous Chef

JOB SUMMARY

• Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing) as applicable.

CANDIDATE PROFILE

Education and Experience

•  High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.
•  2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

• Assisting in Leading Kitchen Operations for Property
•  Provides direction for all day-to-day operations.
•  Understands employee positions well enough to perform duties in employees’ absence or determine appropriate replacement to fill gaps.
•  Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
•  Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
•  Encourages and builds mutual trust, respect, and cooperation among team members.
•  Serving as a role model to demonstrate appropriate behaviors.
•  Ensures property policies are administered fairly and consistently.
•  Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
•  Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
•  Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
•  Supervises and coordinates activities of cooks and workers engaged in food preparation.
•  Demonstrate new cooking techniques and equipment to staff.

Setting and Maintaining Goals for Culinary Function and Activities

•  Develops and implements guidelines and control procedures for purchasing and receiving areas.
•  Establishes goals including performance goals, budget goals, team goals, etc.
•  Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
•  Manages department controllable expenses including food cost, supplies, uniforms and equipment.
•  Participates in the budgeting process for areas of responsibility.
•  Knows and implements the brand’s safety standards.

Ensuring Culinary Standards and Responsibilities are Met

•  Provides direction for menu development.
•  Monitors the quality of raw and cooked food products to ensure that standards are met.
•  Determines how food should be presented, and create decorative food displays.
•  Recognizes superior quality products, presentations and flavor.
•  Ensures compliance with food handling and sanitation standards.
•  Follows proper handling and right temperature of all food products.
•  Ensures employees maintain required food handling and sanitation certifications.
•  Maintains purchasing, receiving and food storage standards.
•  Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

Ensuring Exceptional Customer Service

•  Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.
•  Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
•  Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
•  Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
•  Interacts with guests to obtain feedback on product quality and service levels.
•  Responds to and handles guest problems and complaints.
•  Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.
•  Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Managing and Conducting Human Resource Activities

•  Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
•  Ensures employees are treated fairly and equitably.
•  Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.
•  Administers the performance appraisal process for direct report managers.
•  Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.
•  Observes service behaviors of employees and provides feedback to individuals and or managers.
•  Manages employee progressive discipline procedures for areas of responsibility.
•  Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Additional Responsibilities

•  Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•  Analyzes information and evaluating results to choose the best solution and solve problems.

Executive Housekeeper

JOB SUMMARY

• Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Education and Experience

•  High school diploma or GED; 2 years experience in the housekeeping or related professional area.
•  2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

• Managing Housekeeping Operations
•  Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
•  Works effectively with the Engineering department on guestroom maintenance needs.
•  Supervises the property general cleaning schedule.
•  Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
•  Inventories stock to ensure adequate supplies.
•  Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
•  Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
•  Supports and supervises an effective inspection program for all guestrooms and public space.
•  Communicates areas that need attention to staff and follows up to ensure understanding.
•  Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs

•  Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
•  Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
•  Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

•  Responds to and handles guest problems and complaints.
•  Strives to improve service performance.
•  Empowers employees to provide excellent customer service.
•  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

•  Participates as needed in the investigation of employee accidents.
•  Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
•  Ensures employees understand expectations and parameters.
•  Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
•  Observes service behaviors of employees and provides feedback to individuals.
•  Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
•  Participates in the employee performance appraisal process, providing feedback as needed.
•  Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
•  Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
•  Participates in employee progressive discipline procedures.

Food and Beverage Manager

JOB SUMMARY

• Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CANDIDATE PROFILE

Education and Experience

•  High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
•  2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

•  Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
•  Maintains a positive cost management index for kitchen and restaurant operations.
•  Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

•  Manages the Food and Beverage departments (not catering sales).
•  Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
•  Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
•  Oversees all culinary, restaurant, beverage and room service operations.
•  Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
•  Provides excellent customer service to all employees.
•  Responds quickly and proactively to employee’s concerns.
•  Provides a learning atmosphere with a focus on continuous improvement.
•  Provides proactive coaching and counseling to team members.
•  Encourages and builds mutual trust, respect, and cooperation among team members.
•  Monitors and maintains the productivity level of employees.
•  Develops specific goals and plans to prioritize, organize, and accomplish work.
•  Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
•  Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

•  Provides excellent customer service.
•  Responds quickly and proactively to guest’s concerns.
•  Understands the brand’s service culture.
•  Drives alignment of all employees, team leaders and managers to the brand’s service culture.
•  Sets service expectations for all guests internally and externally.
•  Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
•  Verifies all banquet functions are up to standard and exceed guest’s expectations.
•  Provides services that are above and beyond for customer satisfaction and retention.
•  Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
•  Serves as a role model to demonstrate appropriate behaviors.
•  Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

•  Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
•  Conducts performance reviews in a timely manner.
•  Promotes both Guarantee of Fair Treatment and Open Door policies.
•  Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
•  Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
•  Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

•  Complies with all corporate accounting procedures.
•  Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•  Analyzes information and evaluates results to choose the best solution and solve problems.
•  Drives effective departmental communication and information systems through logs, department meetings and property meetings.

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