Sales Jobs, Service Management, Engineering Jobs, IT Related Jobs,
Field Sales Representative
Mission Statement for the Role:
- Responsible for delivering the overall revenue and customer growth targets within their specific defined geographical territory
Overall Responsibility:
- Make sales and hit the sale number!
Financial:
- Collect payments from customers via M-PESA
Key SMART Results for A-Player Success
- Achieve an average of above 60 sales per month on rolling 3-month average
- Adhere to prescribed sales process with zero deviations ensuring the assigned field sales territory is enjoying the highest industry customer satisfaction rates as a result
- Achieve a 100% work attendance record with an absence management that is fully compliance to company policies and procedure
Key Responsibilities
- Willing and able to get down and grubby on the ground in the areas we operate. Tactical, scrappy, relentless energy and focus to exceed targets
- Hands-On, on the ground, in the field. This is not a desk job!
- Ownership of Clarity, Accuracy of Forecasting and Credible Pipeline management of opportunities
- Ideally, experience in selling home internet services in the field, and ideally in low income and informal communities
- Provide ongoing and timely feedback on all your sales activities not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports
- Execute all sales activities within your specific defined geographical region
- Experience operating on the ground in informal communities
- Work with the Marketing team to deliver improvements in brand engagement scores in assigned territory
Key Competencies (H,M,L)
- Relentlessly driven and highly competitive to succeed – H
- Exceptional Salesmanship skills – H
- Tactical, scrappy, relentless energy and focus to exceed targets – H
- Ownership of Clarity, Accuracy of Forecasting and Credible Pipeline management of opportunities – H
- Ideally experience selling home internet services in low income and informal communities – H
- Provide ongoing and timely feedback on all your sales activities not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports – H
- Work with the marketing team to deliver improvements in brand engagement scores in assigned territory – M
Service Desk Engineer
Mission Statement for the Role:
- Their main focus is providing high-quality technical support for the staff, through email, phone interactions, chats, desktop sharing.
Overall Responsibility:
- Help Desk Engineer is responsible for providing technical support to staff in person and remotely. It’s all about solving problems from the moment they are contacted until the user issues are resolved.
Key SMART Results for A-Player
- Ensure timely resolution of IT user support requests within defined SLA of 1hr resolution time and timely escalations of next-level support needs- Q2 2023
- Ensure timely setup of onboarding account setup and application installations at least 1 day before join date – Q2 2023
- Provide daily, weekly and monthly reports on tickets- Q2 2023
- Develop FAQ and How-To documentation on common technical queries to achieve quick resolution or self-support to staff – Q2 2023
- Implement a defined plan to improve IT CSAT (Customer Satisfaction) score and improve on the metrics- Q4 2023
- Develop reporting and monitoring metrics and dashboard/report on system performance and error logs – Q3 2023
IMPORTANT: Write a Perfect Cover Letter in minutes and start getting interviews! Get expert advice as you write.) Use These Examples Proven to Work.
Department stage of development where this role sits
- Prepare for Scale / Systemisation / Team Building / Management and Motivation
Key Competencies Criticality (H, M, L)
- Proficiency in managing and administrating Google workspace- H
- Exceptional ability to prioritize and diagnose I.T problems and provide timely user support – H
- Proficiency in remote desktop (Teamviewer, Anydesk, RDP) – H
- Proficiency in helpdesk software, such as Freshdesk and Zendesk- H
- Knowledge of IT software, hardware, and network setup – H
- Proficiency in Chrome OS Support would be a plus- M
Mandatory Criteria if Any with no exceptions to hire.
- At least 1 year Service desk experience handling L1 issues
- Directly been part of support for rapid large scale growth organization including countries in East Africa
- Good interpersonal communication, problem solving and troubleshooting skills
- Work experience in a business with similar Values and DNA to Poa to ensure cultural alignment
- Proficiency in Windows, Linux and Mac OS environments