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International Expansion Director
Mission Statement for the Role:
- To own the end to end strategic and operational aspects of the company’s international expansion. International expansion is at the core of Poa’s ability to scale rapidly and exponentially. Identifying best market opportunities to meet our strategic goals as ultra low cost operator across Africa.
Overall Responsibility:
- International expansion roadmap
Financial:
- Headcount, Project CAPEX/OPEX
People:
- Team to be hired, as and when needed
Key SMART Results for A-Player Success- Year 1
- Understand Poa’s operating model, business model, service delivery and USPs like the back of your hand – Q1
- Push the market study conducted by selected consultancy through USTDA to hit the agreed deadlines – Q1
- Review playbooks for market entry shortlisted countries and provide/solicit feedback from local subject matter experts – Q2
- Provide on-the-ground evaluation of playbooks, forging relationships with local partners/experts- Q2
- License applications in shortlisted countries issued, that meet the local criteria – Q3
- Playbook for market entry into these countries co-created with the selected partner – Q4
- Strategic partnerships signed with existing/new partners in the shortlisted countries for all business critical activities – Q4
Level of Management Experience required (Mandatory & Nice to Have)
- Mandatory – senior experience in high tech operations and international expansion across Africa
- Department stage of development where this role sits (starting, preparing for scale, scaling, mature)
- Prepare for Scale / Systemization / Team Building / Coaching / Mentorship
Key Competencies Criticality (H,M,L)
- Forge relationships across various cultures to support international expansion, across various functions- H
- Operated a country rollout team and can demonstrate key critical success factors for international expansion- H
- Ability to translate / synthesize business intent into local rollout plans- H
- Experience of operating at a senior level in a consumer technology service business- M
- Designed and deployed operating models that have successfully operated with both insource and outsource partners to optimize implementation across Africa- H
- Strong collaborative interaction across multiple parts of business, such as customer experience, operations, procurement, legal/regulatory- M
- Held budgetary responsibility for end to end country rollout function- M
Mandatory Criteria if Any (e.g. must have directly managed at least ten people) with no exceptions to hire
- Must have rolled out existing operations into new African markets
- Must have built and supported rapid large scale growth organization in Africa
- Must have strong network in African markets in the telecoms space
- Willingness to travel and visit new potential markets
Impact Director
Mission Statement for the Role:
- To own the end to end technical and operational aspects of the company’s impact. Impact is at the core of Poa’s ability to scale, as it is fully integrated with our core offering. Impact will assist in both improving the lives of the communities we serve, as well as create the framework for the same towards other stakeholders and as such, drive the narrative.
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Overall Responsibility:
- Impact (‘for good’), ESG
Financial:
- Headcount, Project CAPEX/OPEX
People:
- Team to be hired, 1-2 staff initially. Grow as and when needed
Key SMART Results for A-Player Success- Year 1
- Understand how Poa drives impact in the communities and countries where we operate (both the positives and opportunity areas); articulate into a Theory of Change – Q1
- Develop roadmap to improve/increase impact. Get buy-in of company/management/board – Q1
- Implement roadmap across company – Q4
- Communicate impact to stakeholders. Develop narrative, build momentum; tell Poa’s impact story internally and externally – Q3
- Foster a culture of impact in company; build internal understanding around how solution design in all departments fits into the Theory of Change – Ongoing
- Ensure we meet ESG roadmap – Q2
- Balance all impact with the company’s strategy and commercial objectives – Ongoing
- Measure and report on /quantify ESG and its impact to management, board, and shareholders – Ongoing
Level of Management Experience required (Mandatory & Nice to Have)
- Mandatory – Senior experience in impact development and managing diverse teams
Department stage of development where this role sits (starting, preparing for scale, scaling, mature)
- Starting
Key Competencies Criticality (H,M,L)
- Build High Performing impact team that can collaborate and work together and work across functions -H
- Ability to facilitate the process of turning impact data into meaningful stories for the organization -H
- Worked with large funding organizations such as USAID, DFID and The Gates Foundation as well as other entities in the impact investment community and is comfortable speaking their language -M
- Experience working in international development and a deep understanding of the sector -H
- Possess strong analytical, evaluation design, and methodological skills, and utilizes “right-fit” methods for a broad range of quantitative and qualitative approaches to communicate a rigorous, yet compelling story about poa’s impact – H
- Strong network in the ‘for good’ development space -M
- Held budgetary responsibility for end to end impact function -M
- Ability to facilitate the process of turning impact data into meaningful stories for the organization -M
- Owned and delivered impact and ESG plan in high tech/fast moving environment -M
Mandatory Criteria if Any with no exceptions to hire
- Excellent communication and writing skills, with a keen ability to synthesize and present complex data in a simple, compelling, meaningful way (ability to produce beautiful and top-notch data visualization is a plus)
- Must have worked in/with rapid large scale growth organization preferably in East Africa
- Experience in survey methodology and monitoring social or environmental outcomes in a development context
- Experience in owning impact and ESG domain
- Role is preferably Nairobi based and requires field trips
Managing Director – Kenya
Key responsibilities for this role:
- To deliver on (or exceed) the strategic plan set by the Board and Group Leadership, ultimately continuing to drive aggressive profitable growth across Kenya while retaining alignment with the broader group strategy.
- To make effective and timely decisions with an end-to-end understanding of each decision’s short- and long-term consequences, facilitating a national rollout of services while sustainably optimising key financial and operational KPIs (E.g. Profitability, unit economics, customer and employee satisfaction).
- To lead the Kenya Management Team to cohesively deliver against the strategic plan.
- To continually develop the Kenyan Management Team, driving accountability while providing support where needed; continue to build a culture that best allows effective input from each member with an objective, inclusive basis for decision making.
- To communicate the strategic vision, key decisions, and performance/cultural expectations to the wider Kenyan team
- To prepare, gain acceptance for, and monitor the implementation of the annual Kenyan budget and business plan, ensuring targets are met and report progress and variances to the Group Leadership & Board.
- To represent the company in negotiations with customers, suppliers, government departments and other key external stakeholders to drive favourable arrangements and minimise regulatory risk.
- To oversee the preparation of the annual report and accounts of the company and ensure their approval by the board.
- To act with integrity and live by the values that are reflective of Poa, cascading these values throughout the organisation.
Key measures of success within the first two years:
- Poa Kenya has fully deployed and is profitably operating across key urban areas
- Annualised Revenues have grown by over 300%+
- Annualised EBITDA has grown by over 1000%+
- Customer Unit Economics have been maintained or improved in terms of both Payback Period and Customer Lifetime Value
- Poa Kenya has industry-leading Customer NPS
- Poa Kenya has industry leading Employee NPS
Required capabilities:
- More than 10 years relevant leadership experience, demonstrating high standards in operational general management.
- Proven experience working in a business that has successfully navigated scale up, playing a critical role in the journey.
- Substantive experience within a B2C technology services company, ideally in telecoms.
- A strong understanding of financial management.
- Experience in the building and development of a leadership team, helping senior colleagues and the wider team operate effectively and continually improve, ideally in Kenya.
- Process-driven, with a curious appetite and desire to optimise structures and introduce further efficiency.
- High level of cultural awareness with an explicit understanding of Kenya.
- Purpose minded and specifically engaged with Poa Internet’s intention to accomplish something that is meaningful and makes a positive difference.
- Board level gravitas.
- Ability to clearly and transparently communicate at all levels of the organisation
Quality Assurance Manager
Overall Responsibility:
The Quality Assurance Manager is responsible for the planning, design, development and implementation of test plans related to systems development or implementation efforts for Poa! internet.
Financial:
None
People:
None
Key SMART Results for A-Player
- Deployment management of deliverables to the test environment particularly guaranteeing that the external dependent items are available during the test runtime and live-Q4 2023
- Ensuring that requirements are clear across dependent project streams with an effective release-Q4 2023
- Maintaining release schedules for every core service and ensuring it aligns with major vendors and other stakeholders-Q4 2023
- Ensuring that releases operate as per expectations and bugs/issues per release are tracked-Q4 2023
- Work with Product management to Create release guidelines to distribute across poa! internet-Q4 2023
- Measuring and monitoring the progress of releases after deployment-Q4 2023
- Providing weekly updates on release activities-Q4 2023
Level of Management Experience Required (Mandatory & Nice to Have)
Mandatory – Experience working as a IT Quality Assurance manager/ Supervisor
Department stage of development where this role sits
Prepare for Scale / Systemization
Key Competencies Criticality (H, M, L)
- Knowledge of Continuous Delivery and Continuous Integration (CD/CI) pipelines-H
- Ability to use application-release automation (ARA) tools-H
- Experience analyzing requirements, developing test approaches, writing comprehensive test plans and test cases, and preparing test data for data testing-H
- Skilled in the design, development and implementation of processes and procedures that drive standardized management of application life-cycle activities-H
- Experience applying Agile methodology to develop and execute application test plans including continuous integration and test-driven development- H
- An understanding of quality assurance test methodologies, deliverables, processes, strategies, techniques and the software development life cycle (SDLC)-H
- Ability to conduct needs analysis using requirements for various business processes, including information flow, reporting and applications for defined functional area; ability to document using standard terminology and formatting-H
- Knowledge and experience with JIRA for tracking of issues and tasks-H
- Demonstrated experience with testing at various phases of life-cycle (unit, integration, system, acceptance, regression) and test efficiencies (performance, stress, capacity)-H
- Demonstrated experience with modern Application Life Cycle Management processes and tools for code management, version control, build management, continuous integration, integrated development environments, issue tracking, quality assurance and test automation-H
Mandatory Criteria if Any with no exceptions to hire:
- Bachelor’s degree in Computer Science, Information Systems, Engineering (or similar) OR equivalent relevant professional experience and education.
- Three or more years of experience working in IT Quality Assurance and Release Management.
- Two or more years working in project management.