Careers at Lake Dental Clinic

Sales and Marketing jobs, Business Development jobs, Customer Care jobs, Business Administration jobs, Front Office Management jobs, Health Records jobs

Marketing Executive

Duties and Responsibilities:

• Take the lead in planning and organizing dental camps by coordinating logistics, securing necessary resources and equipment, managing team members, and ensuring a smooth execution of the camp.
• Establish partnerships with local community including; organizations, churches for oral health awareness on days which are convenient for both parties. 
• Participate in community outreach programs or events to promote oral health and overall wellness..
• Maintain ongoing communication and relationships with existing patients and community organizations. 
• Develop and distribute marketing collateral such as brochures, flyers, and promotional materials to raise awareness about the clinic’s services. 
• Contribute to the efficient management of financial processes within community outreaches. 
• Ensure that wellness programs and activities comply with relevant regulatory requirements, including patient privacy laws and guidelines, Insurance standard procedures are met and the activities align with mission and vision of Lake Dental Clinic.
• Track and analyze the results of marketing campaigns and initiatives. This includes using data insights to refine marketing strategies, set targets and optimize future efforts.

Miscellaneous duties 

• Drafting budgets related to the community outreaches.
• Responsible for all the outreach resources.
• Any other duty assigned by the supervisor.

Requirements and Qualifications:

• A Diploma in Sales and Marketing or related field
• At least 3 years of progressive experience in the field
• Experience within the healthcare field will be an added advantage 

Deadline: Friday 21st June 2024. 

Front Office Admin

Duties and Responsibilities:

• Collect patient information, update records, and ensure all necessary forms and paperwork are completed.
• Handle incoming calls, schedule appointments, and respond to inquiries from patients -providing information about the dental office, and services offered, and answering general questions.
• Help with billing procedures such as processing payments, preparing invoices, and assisting patients with financial arrangements including available financial offers or discounts.
• Verify patients’ insurance coverage, determine benefits, and explain insurance-related matters to help them understand their financial responsibilities and payment options.
• Follow up with patients after dental procedures to ensure their satisfaction, answer any questions or concerns, and schedule any necessary follow-up appointments.
• Monitor patient satisfaction and feedback which may include conducting patient surveys, collecting testimonials, and gathering feedback to help improve the quality of service provided by Lake Dental Clinic.
• Provide administrative support to the dental office which includes managing patient records, maintaining office supplies, coordinating referrals to specialists, and assisting with general office tasks.
• Mediate over patient concerns or complaints and work towards a resolution that satisfies both the patient and the dental office.

Miscellaneous duties 

• Coordinating medical representatives.
• Welcoming guests and maintaining guestbook registry.
• Parcel management.
• Petty cash management.
• Any other duty assigned by the supervisor.

Requirements and Qualifications:

• A Diploma in Customer Care, Business Administration, Front Office Management, or Health Records
• At least 3 years experience in the front office or customer care service fields
• Experience within the healthcare field will be an added advantage
• Experience as a dental assistant will be an added advantage 

Deadline: Friday 28th June 2024. 

Method of Application

Submit your job application (cover letter, and CV only) to our email address: careers@lakedentalclinic.co.ke 

Only shortlisted candidates will be contacted.