Careers at Water Services Regulatory Board

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Director, Licensing, Standards, Advocacy and Public Education

Job Purpose:

The Director is responsible to the Chief Executive Officer for setting of standards, licensing, ensuring service viability and advocacy through public education in line with the Water Act 2016 Section 72.

Reporting Relationship:

This role reports to Chief Executive Officer.

Supervises:

Manager Licensing, Manager standards, Manager Tariffs, and Manager, Advocacy and Public Education.

Job Specification:
Duties and responsibilities at this level will entail:

• Co-ordinate the determination of standards for water service provision including asset development and management, water quality, tariffs, governance, and complaints handling;
• Co-ordinate the licensing of water services providers;
• Co-ordinate the evaluation of the pricing for water;
• Oversee independent review or analysis of water and waste water quality reports;
• Liaise with communication team on dissemination of engineering regulations, rules, and standards to targeted users;
• Undertake engineering data and information verification and analysis;
• Review all water and sanitation engineer, inspector, contractors, and system operator license applications and approve license issuance;
• Facilitate effective engagement with various stakeholders to build good will and create enabling environment for water service provision;
• Develop a model memorandum of articles of association to be used by WSPs
• Stipulate instances and terms for take-over of WSP by WWDA;
• Undertake the development of criteria and guidelines for the establishment of water consumer groups;
• Support the establishment, roll out and active voluntary participation of water consumer groups in relevant key activities in water service regulation;
• Liaises with communication team on dissemination of institutional operational and capacity building regulations, rules, and standards to targeted users;
• Ensure reporting on work done into the reporting structures in the Board on a monthly; quarterly or annual basis;
• Play a senior leadership role in bringing the WASREB internal community along to support the outputs delivered by developing effective and strategic relationships;
• Develop strategies and tools for improving customer services in the sector;
• Promote stakeholder/public participation in the provision of water services;
• Create and manage platforms for engagement with stakeholders;
• Develop and implement collaborative arrangements and networking with stakeholders;
• Play a senior leadership role in bringing external stakeholders along with the WASREB through open, professional, and proactive engagement and with enforcement partners in relation to specific cases;
• Build a highly effective team, by leading, managing and motivating staff and by directing and coaching them where appropriate, so that they achieve excellence in delivery;
• Take responsibility for the reports emerging from the Directorate and all documentation sent to the CEO;
• Coordinate the Directorate’s budgeting and Cost containment within the budget;
• Manage the skills development for staff to ensure that training needs are properly identified and appropriate training is arranged;
• Manage and conduct performance management reviews for the Directorate;
• Work closely with departmental heads to develop goals and initiatives;
• Ensure quality control of work;
• Liaise with stakeholders on financial sustainability of water utilities;
• Responsible for physical assets assigned by the Board;
• Plans & assigns the work to subordinates;
• Monitors subordinates work performance; and
• Appraises/evaluates subordinates’ performance

Persons Specifications:

• Master’s Degree in Law, Engineering, Business Administration, or a relevant field from a recognized institution
• Bachelor’s degree in either Law, Engineering, Economics, Sciences, or any other relevant field from a recognized institution
• Membership of a professional body and in good standing;
• Leadership course lasting not less four (4) weeks;
• Twelve (12) years Relevant work experience with five (5) years in Senior Management;
• Meet the requirements of Chapter Six (6) of the Constitution.

Key Competencies and Skills:

• Communicating with impact;
• Leading and managing people;
• Applying technical expertise;
• Planning and organizing;
• Managing performance;
• Budgeting and resource management;
• Customer and stakeholder orientation;
• Formulating policy and strategies;
• Leading and managing change;
• Leading and managing programmes;
• Initiating and deciding actions
• Strategic visioning and innovative thinking;
• Coaching and mentoring;
• Relating and networking; and
•  IT Proficiency

Manager, Corporate Communications

Job Purpose

Reporting to the Chief Executive Officer, the Manager Corporate will be responsible for ensuring that good corporate image is maintained while effective communication with stakeholders is sustained.

Reporting Relationship:

This role reports to Chief Executive Officer.

Supervises:

Senior Corporate Communications Officer and Corporate Communication Officer.

Job Specification:
Duties and responsibilities entail:

• Develop communication, brand marketing and strategy;
• Advise management on policies and strategies of Communication;
• Develop internal communication channels;
• Segment audiences for effective communication;
• Design communication and public relations strategies to enhance water services regulation;
• Develop newsworthy and appealing narratives for guided communication about the Board;
• Initiate development and review of policies and procedures for communication;
• Implement and monitor policies and procedures for communication;
• Organize stakeholder’s forum for education and sensitization on water services regulation;
• Disseminate information, education, and communication materials to sensitize consumers on their rights;
• Maintain collaborative relationships with external stakeholders;
• Organize and oversee implementation of the CSR policy;
• Liaise with other departments to develop, package, and disseminate information, education, and awareness communication materials to stakeholders and public;
• Coordinate corporate functions and management public activities and events;
• Manage the Board’s relationship with the media and ensuring prompt coverage of the Board at events;
• Edit, review, and provide support in design, production and distribution of newsletters, annual reports, speeches, publication, website contents, reports, and audio-visual productions;
• Prepare Board’s responses to crisis; iImplement customer service management standards and guidelines; and
• Promote the Board’s visibility through branding of its assets

Person Specification:
For appointment to this grade, a candidate must have:

• Master’s degree in Corporate Communication or a relevant field from a recognized university;
• Bachelor’s degree in Corporate Communication or a relevant field from a recognized university;
• At least ten (10) years of relevant work experience, (3) of which should be in a senior management position.
• Postgraduate Diploma in Mass Media or relevant qualification
• Registered member of a relevant professional body in good standing;
• Attended a Management Course lasting not less than four (4) weeks from a recognized institution;
• Fulfil the requirements of Chapter Six of the Constitution of Kenya;
• Proficiency in computer applications;

Key Competencies and Skills

• Communicating with impact;
• Managing and supervising people;
• Applying technical expertise;
• Planning and organizing;
• Managing performance;
• Budgeting;
• Customer and stakeholder orientation;
• Analysing and innovating;
• Managing projects;
• Coaching and mentoring;
• Relating and networking; and
• Proficiency in IT.

Manager Tariffs

Job Purpose:

Responsible for supporting water service regulatory activities through provision of economic / financial analysis guidance to promote efficiency and viability in the provision of water services.

Reporting Relationship:

This role reports to Director Licensing, Standards and Advocacy.

Supervises:

Senior Tariffs Officer, Tariffs Officer and Tariffs Assistant.

Job Specifications:

Duties and responsibilities at this level will entail:

• Coordinate the evaluation of tariffs for water and sanitation services.
• Oversee the implementation of regulations on asset development which shall include business, investment, and financing plans to ensure efficient and effective water services and progressive realization of the right to water services;
• Determine the extent and conditions of financial support to be accorded to water services providers for providing water services;
• Support private sector inclusion through Commercial Financing, credit rating of Water utilities, and promoting Public Private Partnerships (PPPs) in the water sector.
• Coordinate the financial analysis of water service providers for purpose of investment planning and alternative financing; and
• Identify funding gaps and advising County and National Governments.
• Develop work plans and budgets for the Tariff Department.
• Oversee the execution of the approved departmental work plans and budgets
• Oversee performance management in the department
• Prepare and submit all monthly, quarterly, and annual reports for the department
• Prepare board papers for approval
• Identify training needs for the departmental staff
• Participate in the recruitment of staff within the department
• Participate in the development and review of the WASREB strategic plan
• Identify procurement needs of the department
• Follow up on the implementation of agreed audit recommendations
• Spearhead risk assessment of the department
• Mentor and coach departmental staff
• Participate in various committees in the Board
• Review Tariff application with a view of recommending them for approval
• Support development of the Annual Sector Performance Report
• Ensure that the Water Service Providers implement approved tariffs and conditions.
• Monitor and report on the performance contract of the department
• Makes strategic, operational, and financial decisions for the department
• Plans the work of subordinates
• Assigns work to subordinates
• Monitors subordinates work performance
• Appraises/evaluates subordinates’ performance

Person Specification:

For appointment to this grade, a candidate must have:

• Master’s Degree in Economics or Finance from a recognized institution
• Bachelor’s degree in Economics from a recognized institution
• A professional qualification in Finance or Accounting – CPA(K), or ACCA
• Member to a recognized professional body in good standing
• Demonstrated merit and ability as reflected in work performance and results
• At least Ten (10) years’ work experience
• At least three (3) years’ experience in management
• Senior Management Course lasting not less than four (4) weeks from a recognized institution.
• Meet the requirements of Chapter six of the Kenyan Constitution on Leadership and Integrity
• Any other qualification as may be adjudged as relevant by the Board.

Key Competencies and Skills

• Communicating with impact;
• Managing people;
• Applying technical expertise;
• Planning and organizing;
• Managing performance;
• Budgeting and resource management;
• Customer and stakeholder orientation;
• Implementing policy and strategies;
• Leading and managing projects;
• Initiating and negotiating actions;
• Strategic and innovative thinking;
• Coaching and mentoring;
• Relating and networking; and
• IT Proficiency.

Manager Monitoring and Inspectorate

Job Purpose:

An officer at this level will work under the guidance and supervision of a Director Monitoring and Inspectorate.

Reporting Relationship:

This role reports to Director Monitoring and Inspectorate.

Supervises:

Senior Monitoring and Inspectorate Officer and Monitoring and Inspectorate Officer.

Job Specification:
Duties and responsibilities at this level will entail:

• Ensure surveillance of the sector through inspections including compliance with standards for design, asset development & Management, Water quality, Operation & Maintenance, governance, Non-Revenue Water, and human resource;
• Evaluate and review the capital works plan of the WSPs and Water Works Development Agencies (WWDAs);
• Ensure proper handover of assets for water and sanitation services provision;
• Monitor compliance and enforcement of minimum service level commitments;
• Monitor and regulate licensees and enforce licence conditions;
• Inspect water works and water services to ensure that such works and services meet the prescribed standards;
• Monitor progress in the implementation of the Water Strategy and make appropriate recommendations;
• Ensure independent review or analysis of water and waste water quality reports are undertaken;
• Undertake verification and analysis of water and waste water data and information and prepare consolidated national or regional reports on the same
• Liaise with advocacy team on dissemination of water and waste water regulations, rules, and standards to targeted users.
• Monitor and analyse the performance of Water Utilities, and propose appropriate action.
• Contribute to the development of the data collection tool used by the Water Service Providers and WWDAs
• Support capacity building of the Counties to undertake monitoring activities
• Oversee the activities of the part-time inspectors
• Play a senior leadership role in bringing the WASREB internal community along to support the outputs delivered by developing effective and strategic relationships
• Promote stakeholder/public participation in the provision of water services.
• Play a senior leadership role in bringing external stakeholders along with the WASREB through open, professional, and proactive engagement and with enforcement partners in relation to specific cases.
• Build a highly effective team, by leading, managing and motivating staff and by directing and coaching them where appropriate, so that they achieve excellence in delivery.
• Take responsibility for the reports emerging from the Department
• Coordinate the Department’s budgeting and Cost containment within the budget.
• Manage the skills development for staff to ensure that training needs are properly identified and appropriate training is arranged
• Manage and conduct performance management reviews for the Department.
• Work closely with departmental heads to develop goals and initiatives.
• Ensure quality control of work
• Liaise with stakeholders on operational and financial sustainability of water utilities
• Responsible for physical assets assigned by the Board.
• Plans the work of subordinates.
• Assigns work to subordinates.
• Monitors subordinates work performance
• Appraises/evaluates subordinates’ performance.

Person Specification

For appointment to this grade, a candidate must have:

• Master’s Degree in Engineering, Science, Business Administration, or a relevant field from a recognized institution
• Bachelor’s degree in either Engineering, Science, Economics, or any other relevant field from a recognized institution
• Membership of a professional body and in good standing;
• Management course lasting not less four (4) weeks;
• At least Ten (10) years’ work experience;
• At least Three (3) Years’ experience in Management;
• Meet the requirements of Chapter Six (6) of the Constitution.

Key Competencies and Skills

• Communicating with impact;
• Managing and supervising people;
• Applying technical expertise;
• Planning and organizing;
• Managing performance;
• Budgeting;
• Customer and stakeholder orientation;
• Analysing and innovating;
• Managing projects;
• Coaching and mentoring;
• Relating and networking; and
•  Proficiency in IT.

Senior ICT Officer

Job Purpose:

The Senior ICT officer is responsible for providing, maintaining, and supporting ICT services and resources to users to enable the performance of the duties

Reporting Relationship:

This role reports to Manager ICT.

Supervises:

ICT Officer & ICT Assistant

Job Specification:

The duties and responsibilities entail:

• Implementing ICT policies, procedures, and controls programmes;
• Providing technical support for the ICT infrastructure and telephony systems including hardware, software support and help desk services;
• Initiating the design and review of ICT architecture, networks including documenting internal ICT standards, policies, and procedures;
• Implementing ICT standards in line with the emerging needs of the Board;
• Implementing security penetration testing, disaster recovery and business continuity simulations;
• Developing various systems documentation;
• Overseeing the process of receiving, installing, configuration, certification of new or upgrading of the ICT Systems and equipment;
• Managing and reporting on compatibility status of existing systems and ICT infrastructure;
• Configuration and managing the ICT network, i.e. Local Area and Virtual Private Networks;
• Performing monitoring, detection and reporting on ICT equipment performance, and implementing performance fine tuning analysis and reporting on ICT resource usage;
• Overseeing servicing and maintaining ICT equipment and associated peripherals;
• Undertaking preventive repairs or refurbishment of ICT equipment to restore usability;
• Maintaining an up-to-date user-specific Information Systems, user access rights and systems credentialing;
• Overseeing and performing data integrity and interrogation routines including programming, coding, and testing ICT systems;
• Overseeing and updating the Board’s Website, Intranet and Databases;
• Performing Servers administration and management activities including on
• Domain Controllers, Active Directory and Exchange Server, including troubleshooting analysis;
• Preparing technical specification for ICT equipment and systems solutions needed at the Board;
•  Identifying, evaluating, and reporting on ICT gaps, the user needs including training requirements;
• Liaising with ICT providers in the maintenance of ICT equipment and systems;
• Supporting implementation, monitoring and evaluation of ICT projects;
• Delivering advance ICT user training and awareness programmes;
• Supervising, coaching and mentoring staff; and
• Provide relevant support to the core functions as and when required.

Person Specification

For appointment to this grade, a candidate must have:

• Bachelor’s degree in IT or Computer Science or a related field from a recognized institution;
• CISA, CISM, ITIL, PRINCE2, CCNA, MCP or its equivalent;
• Membership to ISACA or its equivalent;
• A supervisory course lasting not less two (2) weeks;
• Demonstrated work experience as an ICT Officer for at least four (6) years;
• Proficiency in Computer applications and systems; and
• Meet the requirements of Chapter Six (6) of the Constitution.

Key Competencies and Skills

• Communication;
• Working and supervising people;
• Applying technical expertise;
• Customer and stakeholder orientation;
• Drive for results:
• Continuous learning and knowledge sharing; and
• Technological savviness.

Legal Officer

Job Purpose:

Legal Officers are responsible for providing information on Board best practices and tailoring the Board’s governance framework to fit the needs of WASREB.

Reporting Relationship:

This role reports to Senior Legal Officer.

Job Specification:
This is the entry grade for this cadre and the duties and responsibilities entail:

• Interpreting legal cases;
• Advising the management on all legal requirements and prosecution procedures;
•  Issuing instructions to agreement and contract defaulters;
• Developing and implementing legal agreements and contracts in liaison with relevant departments, divisions, and units;
• Ensuring compliance with the legal framework, agreements, and contracts;
• Preparing legal opinions on legal cases; and
• Carrying out research on emerging legal issues.

In addition, the duties of the officer deployed in the Board Secretariat Unit will be as follows:

• Providing administration and logistical support to the wider Board function;
• With the guidance of the Corporation Secretary, manage the diary of events of the Board;
• Facilitate travel and accommodation logistics for the Board events and
• Meetings including transport arrangements and distribution of the applicable documentation;
• Support the production of reports and documents for various meetings including the full Board and Board Committee Meetings;
• Provide logistical support for the Board Induction program; and
• Timely archive of e-Board online documentation including organization and retention processes on e-Board.

Person Specification
For appointment to this grade, a candidate must have:

• For Officer at Grade 5, At least two (2) years relevant work experience and Entry Level for Grade 6;
• Bachelor of Law (LLB) degree or equivalent qualification from a recognized institution;
• Advocate of the High Court of Kenya;
• Current Law Practicing Certificate;
• Be a member of a relevant professional body (LSK)
• Proficiency in Computers skills and
• Meet the requirements of Chapter Six (6) of the Constitution.

Part Time Inspectors

Job Purpose

The Part Time Inspectors will support the regulator in surveillance of the sector though carrying out inspections of the Water Services Providers in the different areas of operation. The areas include but not limited to the following:

• Governance
• Asset development
• Asset management and Maintenance
• Non-Revenue Water Management
• Human Resource Management
• Commercial Management
• ICT deployment and utilization
• Water and Waste water management
• Customer relations
• Management of Small-scale Service Providers
• Sanitation Management

Reporting Relationship

This role reports to the Director Monitoring and Enforcement

Job Specification

The part-time inspectors will report to the Director Monitoring and Enforcement. The duties and responsibilities of the part-time inspectors will entail:

• Inspect and evaluate the water and effluent quality monitoring systems in line with the Water Quality and Effluent Monitoring Guideline and report on corrective measures.
• Evaluate Water Service Providers internal governance arrangements as per the prevailing laws and governance standards and report on corrective measures.
• Inspect and evaluate water works and water services to ensure that such works and services meet the prescribed standards in design, construction, operation and maintenance and report on corrective measures.
• Undertake performance and value for money audits.
• Inspect and evaluate the billing systems, revenue collection systems and expenditures of the WSPs in order to verify adherence to the approved tariff and license conditions.
• Assess the alignment of the WSPs’ budget to the approved tariff and adherence to approved tariff conditions.
• Asses the monthly billings and payments of Regulatory levy vis a vis provisions in the approved tariff and determine the variance.
• Establish the basis of high Non-Revenue Water (NRW) including the adequacy of the NRW reduction strategy and make appropriate recommendations.
• Assess the adequacy of the consumer complaints handling mechanisms and make appropriate recommendations for improvement.
• Inspect and evaluate the financial systems of WSPs to ensure adherence to the Public Finance Management Act and Regulations and any other applicable laws.
• Inspect and carry out efficient and in-depth auditing of the company human resources policies, processes, systems, structures, identify available gaps and recommend appropriate changes to ensure adherence to the sector standards and Regulations and any other applicable laws.
• Verify the correctness and credibility of data submitted for regulatory decisions
• Any other role that may arise in the course of the inspection works Part-time Inspectors will be oriented to effectively discharge their functions.

Person Specification
For appointment, part-time inspectors must have:

• Be a Kenyan with at least 5 years post qualification working experience in arelevant profession.
• Have Knowledge of the water sector.
• Have a degree in Civil Engineering, Construction Management, Water Quality, Law, Finance, Human Resource, Business management, Economics, Law, or other relevant disciplines.
• Have a professional certificate from the relevant professional body that authorizes one to be a practitioner in that field (Certified Human Resource Auditor) and
• Relevant knowledge in the auditing of human resource policies, systems, structures and experience working in a HR labour -intensive organization.

Key Competencies and Skills

• Possess analytical skills backed by evidence of carrying out similar works and have good knowledge in their field of expertise
• Be computer literate
• Experience in writing reports and ability to communicate and interact professionally.
• Be willing to undertake assignments in any part of the country
• Experience in monitoring and evaluation or auditing shall be an added advantage.
• Experience in quality inspection and Auditing Skills.
• Financial management skills.
• Presentation skills.
• Problem solving Skills.Time management Skills.

Method of Application

All applications must be accompanied by a copy of the National Identity Card, detailed Curriculum Vitae and copies of all relevant academic and professional certificates and should be addressed to:

The Chief Executive Officer,
Water Services Regulatory Board,
P.O. Box 41621- 00100,
NAIROBI

So as to be received not later than 23.59 hours on Monday 18th March,2024. The applications should be submitted only through electronic means. They should be sent via website: www.wasreb.go.ke through the vacancies portal.

WASREB is an equal opportunity employer and women, youth and peoples living with
disabilities are encouraged to apply.
Any form of canvassing will lead to automatic disqualification.

APPLY HERE