Control Room Supervisor at Total Security Surveillance (TSS)

Safety and Environment / HSE jobs in Kenya, Security / Intelligence jobs in Kenya, Mid level,

Job Description

The control room supervisor shall be responsible for making sure staff are working effectively and supporting the security operations.

• Minimum Qualification : Bachelors
• Experience Level : Mid level
• Experience Length : 3 years

Key Deliverables

• Supervise the daily control room operation.

• Deploying response security staff to incidents

• Directing the responding to safety and security incidents

• Reporting critical incidents to the Operations manager and Head of Operations

• Preparing reports for the Operations manager in case of Critical incidents.

• Managing the delivery of the control room service and ensure delivery of operational KPI’s

• Develop and complete the control room policy and procedure.

• planning and organizing daily/shift routines and activities

• Maintain a safe and secure work environment for the employees.

• Remain alert all the time and prepare for the unprecedented incident.

• Ensure the control room staff and equipment are ready for any types of incidents

• Provide telephone support to the public or the other employees.

• Keep Control Room and personal appearance up to the established service.

• Carry out additional duties as required during emergencies.

• Monitoring of CCTV system and images and reacting accordingly for non-planned events

• Ensure that visitors and contractors to the Control Room – 

o Are checked in and booked.

o Are not allowed to enter the Control Room unannounced.

o Are aware of what actions to take in the event of an emergency.

• Provide supervision and guidance to all operators to ensure that high standards of performance are being delivered at all times.

• Ensure that attendance of the shift Control Room Operators and record and follow up on any absentees.

• Receive and respond to incidents, classify each incident and determine the severity of the incident and generate an incident reports and submit of the activities conducted.

• Prepare status reports and raise them to the Head of Operations and Operations Manager for review.

• Ensure that all communication devices and telephone and radio broadcasts are answered in a timely manner.

• Coordinate with the Patrol Team to respond to any incidents if required.

• Handle high-risk incidents that are reported and take action swiftly in order to contain any possible security breaches or threats.

• Report any high-risk incident to the Head of Operations and Operations Manager and ensure constant coordination.

• Ensure that all reported incident is followed-up on and resolved.

• Maintain a database of all the incident reports and follow up on all incidents to ensure that they are resolved as required.

• Liaise with Police and other Emergency Services in situations where emergency services support is required following the process detailed in the Standard Operating Procedures.

• Activate the Emergency Plan when required, following the process detailed in the emergency response and recovery policy.

• Manage the coordination of Company Office Evacuation in case of an emergency, directing Security Staff as required.

• Ensure that all incident-related data that is reported to the Center is maintained and archived.

• Provide guidance and support to the Control Room Operators in performing their duties.

• Evaluate the performance of the Control Room Operators and recommend training or coaching sessions to the employees who need it.

• Contribute to the excellence of service delivery to internal/external clients in order to achieve TSS overall mission.

Communication:

• Capable of communicating diplomatically and sometimes discreetly, on operational matters, with all team members and other personnel involved in security matters.

• Able to communicate on a daily basis with TSS employees, up to and including senior management

• Able to issue and receive detailed instructions both written and verbal.

• Attends and contributes to team meetings and briefings that enhance team work.

Documentation: 

• Maintains control room visitor’s signing books

• Maintains log of issuing and receiving keys

• Maintains records of lost and found property

• Maintains Control Room logbook.

• Updates and amends Security Operating Procedures and Instructions, in consultation with the Head of Operations and Operations Manager.

Essential Qualities

Essential Qualities

• CCTV training and certification • Bachelor’s Degree or Diploma in any relevant field.• Must have attained atleast grade C and above in KCSE• Must have more than 3yrs experience in a busy control room• Have a sound knowledge of Security techniques.• Understanding and ability to use computer systems in operation within the Control Room.• Understanding of the CCTV and alarm Radio systems operation• Excellent telephone manner• Think independently under pressure• Understanding of all alarm systems.• Understanding of computer based scheduling software• Understands the need to display an official but courteous manner at all times.

Application Process

CLICK HERE TO APPLY

Close Date

22/03/2025