Customer Service Representative (CSR) – Healthcare Remote Job

Customer Support Jobs, Remote jobs,

Focus:

Empathy, patient coordination, and insurance verification.

Role Summary:

We are looking for compassionate CSRs to be the first point of contact for our healthcare partners and patients. You will ensure that patients receive the right information and that their records are accurately processed.

Duties & Responsibilities:

• Patient Intake: Handle inbound calls to register new patients and update existing profiles.​
• Verification: Verify insurance eligibility and coordinate with providers for authorizations.​
• Scheduling: Manage medical appointments and follow-up consultations.​
• Documentation: Maintain detailed and HIPAA-compliant records of all interactions.

Recommended System Requirements:

​​Windows

• Operating System: Windows 11 Pro (64-bit) – Genuine License Required​
• CPU: Intel Core i5 or i7, 8th Gen or newer / AMD Ryzen 5 3000 Series or newer​
• Memory: 16 GB RAM​
• Storage: 128 GB SSD or higher ​
• Internet: At least 20 Mbps wired DSL/Fiber (LTE/Prepaid Wifi allowed as backup)

MacOS

• Operating System: macOS 15 Sequoia
• ​Model: Any Apple Silicon Mac (M1, M2, or M3 series)
• ​Memory: 16 GB RAM 
• ​Storage: 256 GB SSD 
• ​Internet: At least 20 Mbps wired DSL/Fiber (LTE/Prepaid Wifi allowed as backup)

Peripherals for all systems:

• ​High-quality headset with a microphone (noise-cancelling)
  • (Recommended: Plantronics Audio 628 USB or equivalent)
• ​​High Quality HD Webcam (720p or 1080p)
  • (Recommended: A4Tech PK-910H or equivalent)

Benefits:

• Competitive Salary & Benefits​
• Career Growth in the Healthcare Tech space​
• Dynamic and Supportive Team Culture​
• Work From Home

Click here to apply