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Director, Product Management
- The Director, Product Management, will lead the scaling of the Community Pass platform, focusing on Community Pass Rails & Payments. This position calls for a strategic leader with expertise in product management, commercialization, and performance management.
The key responsibilities:
- Develop a deep understanding of the landscape, needs, pain points, and drivers within the vertical to become the subject matter expert.
- Translate stakeholder insights into a targeted product strategy, aligned with Community Pass (CP) strategic goals and market demands.
- Build and maintain a comprehensive, updated, and fully socialized roadmap that ensures product competitiveness and alignment with CP priorities.
- Identify and document product and solution requirements with high-quality standards, guiding the vertical product through the full Studio process as needed.
- Ensure up-to-date product collateral, including template legal agreements, pricing manuals, and customer-facing documentation.
- Develop and execute a go-to-market strategy, collaborating with non-traditional partners and supporting sales colleagues in partner discussions.
- Define a sustainable commercial model, including business case and pricing, that supports all stakeholders and adapts to the evolving GTM approach and product landscape.
- Drive commercialization readiness, articulating business opportunities, revenue drivers, and profit and loss (P&L) considerations.
- Partner with the Humanitarian & Development platforms team to define and deliver robust product requirements with the support of O&T resources, enhancing both the vertical product and the broader Community Pass platform.
- Lead continuous product improvement, delivering customer value by addressing pain points and ensuring product relevance.
- Monitor the commercial model’s effectiveness and refresh it as the vertical product and GTM strategies evolve, ensuring the product’s long-term sustainability and growth
All About You
Master Excel & Elevate Your Career
- Passionate about transforming lives at the Base of the Pyramid consumers, with an ability to uncover needs and design features to serve this unique segment
- Proven experience launching and scaling new product deployments, with sustainable commercial models
- Ability to engage high level stakeholders and partners in support of sales activities
- Demonstrated ability to work within and across geographic boundaries within a matrix environment, comfortable with fast and fluid environments, good team player and manager
- Experience operating across complex ecosystems and with technology teams is advantageous
- Knowledge of digital tools, and the payments industry a plus