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ICT / Computer jobs in Kenya, Mid level,
- The Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.
- This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.
- This role works towards professional to expert level certification, whilst at the same time developing business knowledge.
What you’ll be doing
Key Responsibilities:
- Interacts with clients on site and remote to meet complex requirements of a solution.
- Escalates unresolved problems and issues to the relevant third parties.
- Responds to escalated client requests.
- Escalates complex problems to the relevant third parties.
- Writes reports and proposals and completes and maintains project documentation.
- Assists with the documentation of standard operating procedures relating to installations and fixes.
- Acts as coach and mentor to more junior Implementation Engineers and Technicians.
- Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
- Included in higher complexity design work, with input to the design expected.
- Expected to take ownership of relevant technologies according to domain or specialization.
- Performs any other related task as required.
Knowledge and Attributes:
- Seasoned understanding and appreciation of technical design and business principles.
- Seasoned project fundamental and administration ability.
- Seasoned project skills which are demonstrated in the execution of installations and other assignments.
- Excellent customer engagement skills
- Demonstrate relevant domain specialist knowledge.
- Excellent verbal communication skills.
- Client focused and displays a proactive approach to solving problems.
- Ability to work under pressure.
- Ability to coach, mentor and provide guidance to team members.
Academic Qualification and Certifications:
- Bachelor’s degree or equivalent in Information Technology or Computing or a related field.
- Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
- Cisco Dev Net certification
- Minimum 3 years relevant working experience
Required Experience:
- Seasoned work experience in technical implementation engineering, specific to Networking technologies.
- Seasoned experience engaging with clients and conducting presentations.
- Seasoned report writing experience.
- Seasoned project management
- Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layer
Method of Application
Interested and qualified? Go to NTT Ltd on nttamericasolutions.dejobs.org to apply
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