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IT Officer
Specific Duties and Responsibilities
Technical Support
- Provide first level support for day-to-day region ICT needs, monitor ICT Systems and troubleshooting and Management of ICT Services.
- Ensure compliance with ICT policy in the Office as well as use of PATH’s Standardized hardware and software.
- Assist in design, administration and support of networking infrastructure, Server administration and endpoint device setup and management in consultation with the Lead Regional System Administrator (RSA).
- Assist in Change management processes.
- Assist in planning and execution of upgrades as well as participate in scheduled off-hours service outages and upgrades.
- Assist in documenting system operations processes and procedures including installation and testing of network upgrades, failover, and configuration.
- Assist in enforcing operational network security guidelines and procedures as well as carrying out periodic IT audits under the advisory of the RSA.
- Perform new user orientation for PATH Systems, Software, hardware, and IT Processes where applicable and refresher training for existing users when necessary.
- Actively provide cybersecurity awareness for the users.
Asset management
- Assist in maintaining ICT inventory log of all hardware and tracking hardware needs projections for planning purposes.
- Ensure users are fully signed out of all equipment received and returned.
Other Duties
- Maintain day to day system operations and other functions as assigned by the Site Administrator.
Required Experience
- Bachelor’s Degree in IT/Computer Science or any related field.
- CompTIA A+, N+, or CCNA certification an added advantage.
- At least 2 years of work experience in Information Systems implementation and network infrastructure support and maintenance.
- End user support experience including hardware and software experience setup, installation, and troubleshooting.
- Demonstrated working knowledge of Microsoft PC operating systems, Office 365, Windows Server Administration, and networking technologies, such as VPN, firewalls, and various LAN technologies.
- Working knowledge of Meraki Cloud required.
- Hardware and Software troubleshooting skills.
- Good communication skills.
- Ability to multi-task.
- Flexibility with working hours.
- Team player.
- Ability to work under minimum supervision.
- Candidates must have legal authorization to work in Kenya.