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Call Centre Quality Assurance Analyst
KEY RESPONSIBILITIES:
- Evaluate agent calls to ensure quality standards.
- Monitor adherence to processes and expectations.
- Provide feedback through coaching and performance reports.
- Facilitate meetings to drive improvement.
- Support new agents and assist with escalations.
Sales Manager – Direct Sales Agents Division
KEY RESPONSIBILITIES:
- Team Leadership
- Sales Strategy & Execution
- Customer Relationship Management
- Training & Development. Reporting & Analysis.
Performance Manager
KEY RESPONSIBILITIES:
- Support line managers on performance management.
- Apply performance management policies.
- Track and report progress.
- Ensure timely completion of PCs and appraisals.
- Provide performance management expertise.
- Prepare and submit appraisal reports.
- Implement performance coaching programs.
Method of Application
Please share your updated CV and application letter to careers@mwananchicredit.com
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