Managerial Jobs, Jobs in Kenya, Operations Jobs,
Social Media Manager
KEY TASKS AND RESPONSIBILITIES
- Create and execute a detailed social media strategy to meet business objectives.
- Curate and oversee the creation, and management of all content on social media channels.
- Organize and publish content across different platforms using scheduling social media management tools, like Hootsuite.
- Interact with followers, address inquiries promptly, and manage customer feedback.
- Keep current with the latest social media trends and technologies.
- Track social media platforms for emerging trends and competitor activities.
- Evaluate and report on key performance metrics to assess the effectiveness of social media initiatives.
- Enhance content visibility and increase follower base using social media advertising tools
- Create and manage a detailed content schedule and calendar that aligns with marketing goals and seasonal trends.
- Track and analyze social media metrics, offering insights to refine strategies and improve overall performance.
- Design basic but effective graphics using tools like Canva to enhance social media content and support visual storytelling.
QUALIFICATION, EXPERIENCE AND KNOWLEDGE
- Bachelor’s degree in Marketing, Communications, or any related field
- Proven track record in managing social media profiles and crafting successful social media strategies.
- Knowledge of social media platforms such as Instagram, TikTok, YouTube, X, etc.
- Conversant with both paid and free advertising on social media platforms.
- Basic knowledge of video editing and graphic design; familiarity with Canva is a plus.
- Skilled in utilizing social media management and automation tools such as Hootsuite, Sproute Social etc.
- Strong communication skills for engaging with an online audience.
- Excellent customer service skills
- Creative thinking.
Retail/ Operations Manager
KEY TASKS AND RESPONSIBILITIES
- Oversee daily operations of the shop, ensuring high standards of service and customer satisfaction.
- Develop and implement Standard Operating Procedures (SOPs) to enhance operational efficiency and maintain consistency.
- Oversee procurement process, including managing client and supplier communications, including handling calls and inquiries.
- Develop and implement sales strategies
- Source and close potential commercial business such as restaurants and supermarkets, corporate offices and events.
- Ensure compliance with health and safety regulations and adherence to regulatory and quality standards.
- Ensure a clean and orderly environment at all times.
- Oversee marketing efforts, including the identification, development, and coordination of marketing activities.
- Lead, train, and supervise staff to foster a productive and positive work environment.
- Monitor and manage inventory to maintain accurate stock levels and reduce waste.
- Conduct accurate and timely bank and cash reconciliations.
- Address escalated customer issues and manage incident reports.
- Utilize the POS system effectively for transactions and reporting.
- Maintain records using MS Office tools.
QUALIFICATION, EXPERIENCE AND KNOWLEDGE
- At least a Diploma in, Food Science, Food and Beverage, Sales and Marketing or any related field
- Knowledge of and proven experience in the food retail industry
- Experience in developing and implementing SOPs.
- Experience in team management and staff training.
- Knowledge of food safety standards
- Excellent communication and customer service skills
- Proficient in Microsoft office suite and POS systems.
Method of Application
Interested candidates are invited to strictly email their cover letter and CV, to careers@orchidhr.co.ke before end of day 26th July, 2024.