Project Management, Sales, Marketing, Retail, Business Development,
Project Manager – Integrations
Main purpose of the job
- We are looking for a (technical)Project Manager to work with various internal and external teams to ensure our integrations are delivered and maintained to the highest technical and functional standards. The role is meant for someone with technical knowledge and the ability to manage parallel projects with a hands-on and strategic approach. You will collaborate with the other Technical Project Manager in the planning, execution, and first line support of all integrations between CarePay’s platform and external partners’ systems. You will be responsible for improving the performances of existing integrations, effectively managing communication and dependencies between internal and external teams, keeping track of key integrations requirements and delivery of the features, and radiating information and performance metrics across the organization.
EDUCATIONAL QUALIFICATIONS, KNOWLEDGE &EXPERIENCE:
- A bachelor’s degree (preferably in IT, business administration, or project management);
- At least 3-4 years of relevant working experience handling technical projects
- Expertise in the fundamentals of iterative and incremental software development (you understand software development lifecycle)
- Familiarity with information security best practices, compliance and application of GDPR guidelines in IT
- Excellent technical forensics and trouble shooting skills
- Good documentation and reporting skills
- Proven ability to strategize and implement long-term technical solutions that meet business goals
- Demonstrated ability to interface with executives and stakeholders regarding issues of project scope, status, and risks
- Strong interpersonal and team working skills with ability to work with cross cultural and diverse people and interorganizational teams
- Excellent communication skills, both written and spoken
- Outstanding training and presentation skills
- Fluent in English
- Personal qualities of integrity, credibility, professionalism, and a commitment to CarePay’s mission to Give People Power to Care.
DESIRABLE SKILLS:
- Master’s degree and/or Project Management certification(s);
- Strong understanding of hospital management information systems or equivalent;
- Proficient team building, leadership, people management and mentoring skills;
- Highly effective risk management and mitigation skills;
- Experience in Case management and Claims management process;
- Previous experience with digital insurance or healthcare;
Customer Success Account Lead
Main purpose of the job
- A Customer Success Account Lead is end to end responsible for the growth and retention of either one of CarePay’s key accounts or several smaller accounts. Key objective is to make these clients more successful by enabling them to use the full breadth of CarePay’s products and services offering. In other words: by ensuring full adoption of CarePay’s propositions the Customer Success Account Lead enables the customer to unlock maximum value. Through this, a Customer Success Account Lead is able to maximize revenue generation for CarePay (in a responsible way), whilst ensuring retention of the client.
Duties and responsibilities:
- Manage key client (or a group of smaller clients) for CarePay and be responsible for the growth and retention of CarePay’s offering to this (group of) client(s)
- Guided by Customer Success Manager, apply best practices of customer success achievements at client(s) under management
- Develop and apply standardized processes and journeys at client(s) under management
- Identify opportunities for product development based on client’s direct and latent needs, and is able to define and prioritize this effectively for further use by the wider CarePay organization
Education qualifications, knowledge and experience
- Bachelor’s degree, preferably in Economics, Business or Healthcare Management with Project Management angle
- At least 5-7 years of relevant working experience in client-facing roles involving management of projects, relationship building, and application of analytical skills
- Experience in working in fast-changing environments (start-up, scale-up, digital & tech companies, consulting environments)
- Experience in and knowledge of the healthcare insurance industry is an advantage
- Understanding of private and public outpatient and in-patient healthcare delivery
- Strong commercial acumen
- Extensive client relations management experience
- Understanding of confidentiality and data protection issues
Key skills and competencies:
- Strong communicator at all levels of an organization up to Executive, possesses keen listening skills
- Creative problem solver and natural entrepreneur; comfort with risk taking and ambiguity. Has both a creative and analytical mindset
- Able to incorporate business context to present and describe technical functionalities to those less- versed in technology
- Ability to partake and manage resources across a matrixed organization
- Able to effectively manage multiple works streams, effectively delegating to other resources but also being able to “go deep” where needed
- Outstanding project and process management skills
- Excellent change management skills
Customer Success Account Executive
Main purpose of the job
- A Customer Success Account Executive supports the growth and retention of either one of CarePay’s key accounts or several smaller accounts. Key objective is to make these clients more successful by enabling them to use the full breadth of CarePay’s products and services offering. In other words: by ensuring full adoption of CarePay’s propositions the Customer Success Executive helps to enable the customer to unlock maximum value. Through this, Customer Success Account Executive is supporting maximal revenue generation for CarePay (in a responsible way), whilst ensuring retention of the client.
Duties and Responsibilities:
- Support the growth and retention of CarePay’s offering to key client or group of smaller client(s)
- Guided by Customer Success Account Lead, apply best practices of customer success achievements at client(s) under support
- Implement standardized processes and journeys at client(s) under support and is able to provide input on potential improvements for such processes to relevant stakeholders
- Support the identification of opportunities for product development based on client’s direct and latent needs, including high level prioritization of such opportunities
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Education qualifications, knowledge and experience
- At least 3-5 years of relevant working experience in client-facing roles
- Degree, preferably in Economics, Business or Healthcare Management with Project Management angle
- Experience in working in fast changing environments (start-up, scale-up, digital &tech companies)
- Experience in and knowledge of healthcare insurance industry is an advantage
- Understanding of private and public outpatient and in-patient healthcare deliver
- Commercial acumen
- Client relations management experience
- Understanding of confidentiality and data protection issues
Key skills and competencies:
- Is a strong communicator, possesses keen listening skills
- Has a strong “can-do” mentality and embraces change
- Does not let loose until the “job is done”
- Is able to identify patterns, has a pro-active mindset in identifying root causes of problems and opportunities to enhance processes
- Is able to understand business context and describe technical functionalities to those less-versed in technology
- Is able to function well in a matrixed organization
- Is able to effectively support multiple work streams simultaneously and is structured in maintaining overview of tasks at hand
- Possesses project and process management skills
- Is comfortable with “change” and possesses strong change management skills