Job Vacancies at CIC Insurance

Data, Business Analysis and AI, Banking,

Assistant Analyst – Policy Servicing & Conservation

 PURPOSE:

The incumbent will be responsible for timely and effective communication to clients to enhance customer retention.

PRIMARY RESPONSIBILITIES:

• Ensure the execution of timely conservation calls;
• Maintain prompt and efficient responses to customer and intermediary queries to enhance customer satisfaction;
• Ensure timely processing of customer loans;
• Ensure timely and effective communication and processing of customer endorsements and reinstatements;
• Recording customer complaints on complaints register;
• Ensure policies are conserved and transitioned to paid-up status within designated timeframes;
• Ensure processing and sending out Annual Tax Relief Forms;
• Sending out timely statement and renewal emails;
• Preparation of monthly business reports and;
• Any other related projects and duties as assigned from time to time.
• Academic, Professional and Technical Competencies

Academic and Professional Requirements

Education

• Bachelor’s degree in Commerce or in a related field

Professional Qualifications    

• Progress towards IIK or ACII

Branch Manager

PURPOSE:

To generate revenue for the company, increase visibility and presence within the specified geographical area. To create strong stakeholders’ value through overseeing efficient utilization of available resources and ensure customer focus across the region.

PRIMARY RESPONSIBILITIES:

• Generate revenue in the branch across all subsidiary lines;
• Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives;
• Recruit, train and motivate intermediaries;
• Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leader’s meetings and seminars;
• Conduct Business promotions in liaison with PR staff;
• Open up new markets and distribution channels including local check offs for Ordinary Life;
• Identify and facilitate Branch Human Resource requirements including recruitment, appraisal, career development and resource planning, in liaison with the HR department and Regional Manager;
• Enforcing of credit control compliance;
• Manage loss ratios in the branch within the set limits;
• Make interventions in the branch to maintain the established customer service standards;
• Consistently monitor and provide market intelligence and identify potential for both business acquisition and strategic planning;
• Enforce prudent underwriting standards in the branch and facilitate claims documentation process;
• Carry out performance appraisal, coaching and mentoring staff;
• Participate in planning and budgeting for the Department;
• Keep track on new relevant development in the branch and provide intelligent feedback to GM Distribution and Marketing;and
• Any other duties as may be assigned from time to time.
• Academic, Professional and Technical Competencies 

Academic and Professional Requirements

Education 

• Bachelor’s degree in Commerce or in a related field

Professional Qualifications    

• Qualification in IIK or ACII

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