Job Vacancies at Family Bank Ltd

Banking Jobs, Jobs in Kenya,

Data Protection Analyst

Job Purpose:

This role is designed to strengthen the Bank’s data protection function by providing technical, operational, administrative and research support while building internal capacity for compliance, risk mitigation, and audit preparedness. The role ensures that technical safeguards, access controls, and data governance measures align with the Data Protection Act, 2019 and internal security standards

Academic & Professional Qualifications

• Bachelor’s degree in information technology, Computer Science, Information Security, Network Security, Business Information Systems, or related field.
• Certification or training in Data Protection or Privacy (e.g., CIPM, CIPT, ISO Privacy modules). Information security certifications such as CISSP, CISM, Network+, CCNP, or equivalent (added advantage).

Experience Requirements

• Minimum 2–4 years’ experience in data protection, information security, IT risk, compliance, or data governance roles.
• Experience supporting Data Loss Prevention (DLP) or related information security technologies.
• Experience supporting information security compliance and data governance processes.
• Exposure to banking systems, digital banking platforms, or regulated financial services environments is an added advantage.
• Experience supporting audits, compliance assessments, or risk reviews.

Legal Officer

Job Purpose:

• The Legal Officer provides operational legal support across the Bank’s Retail, Commercial, Corporate, MSME, and Digital Banking businesses by assisting in contract drafting, legal documentation, litigation support, regulatory compliance, and legal research Services.

Key Responsibilities:

• Review security documentation such as Letters of offer and valuation report before issuing instructions.
• Advise credit analysis team on proper security structures
• Recommend amendments to security documents
• Escalate gap and legal risks that arise from security perfection to credit management
• Conduct legal research and prepare advisory notes for review by the Legal Manager before issuance.
• Interpret laws, regulations, and internal policies and communicating on their impact to the Bank.
• Monitor and communicate to relevant stakeholders on regulatory circulars, legal updates, and legislative changes.
• Offer targeted training to branches and other support functions on legal processes to ensure compliance.
• Maintaining an updated Professional Indemnity Record.
• Ensuring that the SLA with lawyers is up to date.
• Feedback to and from lawyers; and Stakeholder engagement.
• Monitoring the quality of the advocates’ work.
• Compiling external counsel reports for review by external auditors. Assess applicability of global threat alerts to the Bank’s environment.
• Ensure contracts adhere to approved templates, legal standards, and regulatory requirements. Identify legal risks and potential gaps within the contracts.

Qualifications & Experience:

• Bachelor of Laws (LLB) from a recognized university
• Postgraduate Diploma in Law (Advocates Training Programme)

Professional

• Advocate of the High Court of Kenya (or equivalent jurisdiction)
• Member in good standing of the Law Society of Kenya (or equivalent)
• Certification in compliance or data protection is an added advantage

Key Competencies:

• Minimum 2–4 years’ post-qualification legal experience
• Experience within a bank, financial institution, or regulated environment is an advantage
• Exposure to:
  • Contract drafting and legal documentation
  • Litigation support
  • Regulatory and compliance matters

Pesapap Digital Sales Representative

Key Responsibilities:

• Identify and pursue sales opportunities for PESAPAP Digital Limited’s enterprise software solutions.
• Build and maintain relationships with prospective and existing clients across multiple sectors.
• Conduct product demonstrations and presentations to prospective clients.
• Support marketing initiatives aimed at promoting product awareness
• Conduct structured training sessions for clients and users on system functionality and usage.
• Develop training materials including user manuals, training guides and product documentation.
• Support client onboarding processes during solution implementation.
• Ensure clients fully understand system features and operational processes.
• Maintain strong relationships with enterprise clients and stakeholders.
• Provide ongoing support and guidance to clients on system usage and enhancements.
• Gather client feedback to support product improvement and service delivery.
• Track and report on sales activities, customer engagements and training outcomes.
• Maintain records of client training sessions and system adoption metrics.
• Provide insights to management on market trends and customer needs
• Assist in negotiating and closing sales opportunities.
• Maintain an updated sales pipeline and support revenue generation efforts.
• Any other official duty as may be assigned by management

Qualifications & Experience:

• Bachelor’s Degree in Marketing, Business Administration, Information Technology, Business Information Systems or related field.
• Professional Certifications (Desirable)
• Sales and marketing certifications
• Digital marketing certifications
• Customer relationship management (CRM) certifications
• Training facilitation or instructional design certifications
• Fintech or digital banking related training

Key Competencies:

• Minimum 2 years’ experience in sales, client engagement, training or business development roles.
• Experience promoting or selling technology products, enterprise software or SaaS solutions will be an added advantage.
• Experience conducting client training sessions and product demonstrations.
• Experience working in fintech, banking technology or enterprise digital solutions environments will be desirable.

Relationship Manager – Public Sector

Job Purpose:

The role holder will be responsible for business growth within public Sector Banking Commercial Division through business acquisition of new business and portfolio growth. He/she will also be required to implement the Public Sector Banking Business Development initiatives within the Government and Institutional Banking Unit, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional customer and efficiencies.

Key Responsibilities:

• Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains and promptly reacts to changing market conditions and customer needs.
• Provide input and recommendations to the public sector short- and long-term strategy in a bid to grow the wallet share and maximize revenue for the department.
• Making regular customer visits to contacts at Treasury, parastatals, government ministries and donor/developmental agencies with a view to obtaining upto-date information on priority projects and funding sources.
• Identify opportunities for growth and new business acquisition through market research, analysis and networking.
• Develop a target market database of clients in the Bank’s desired industries/sectors, have well defined call objectives and drive a well robust calling program that will generate sales and business for the Bank.
• Embed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks distinctive capabilities to drive value. Enhance creation by
• Creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners
• Offer targeted training to branches and other support functions on legal processes to ensure compliance.
• Ensure full compliance with the Central Bank of Kenya guidelines and appropriate provisions of the Banking Act.
• Ensure customer value proposition is implemented in compliance with external and internal regulations & policies i.e. operational, credit, reputational and people risk.
• Make regular site visits existing clients to determine the actual conditions of the business and loan collateral whether it should remain the same or be downgraded as well as to develop relationship with clients as part of retention strategies.
• Closely monitor on recommended/processed loan for timely repayment and to ensure portfolio At
• Risk remains within acceptable level.
• Follow up delinquent clients immediately and refer such case to higher authority to actively handle the loan portfolio Secure witnesses and ensure that witness statements are executed on time.
• Facilitate sealing, stamping and dispatch of charge documents, undertakings, discharges, contracts and dispatch to branches or advocates.

Key Competencies:

• At least eight (7) years in Financial/banking sector, five (5) Of which should in Relationship Management in public Sector Operations.
• Sound knowledge of Business Banking products, services and processes together with exposure in Public Sector banking

SKILLS & COMPETENCIES

• Proven track record of growing a profitable and sustainable portfolio that delivers to the banks bottom-line; profound understanding of public Sector, key competitors and offerings as well as Our competitive edges to win quality customers;
• Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate Customers;
• Highly effective communicator with excellent interpersonal and motivational skills;
• Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills;
• Excellent customer service, client relationship management, communication, negotiation, problem solving and interpersonal skills;
• Credit evaluation and analysis skills with extensive business insights related to commercial loans.
• Financial literacy and ability to interpret and analyze financial statements (audited and/or management reports) of the business in order to access repayment capacity and financial soundness of the clients;
• Sense of judgement and common sense with both qualitative and quantitative tools to provide sound and comprehensive analysis/evaluations on complex credit applications;
• In-depth knowledge of the bank branch operations, rules and regulations, laws, granting loans, and credit risk management.

Security Operations Centre Analyst

Job Purpose:

The SOC Analyst is responsible for continuous 24×7 monitoring, detection, analysis, and response to cybersecurity events across the Bank’s technology environment. The role safeguards the confidentiality, integrity, and availability of systems, data, and digital services through intelligence-led monitoring, incident investigation, proactive threat hunting, and disciplined incident response, ensuring timely threat containment, regulatory compliance, and the uninterrupted delivery of customer-facing services.

Key Responsibilities:

• Monitor security alerts across security tools such as SIEM, EDR/XDR, NDR, IDS/IPS, WAF, DLP,
• email and cloud security platforms.
• Triage, analyse, and classify security events based on severity and impact.
• Investigate suspicious activity and escalate incidents in line with the Incident Response Plan.
• Tune detection rules, correlation logic, and thresholds to reduce false positives.
• Update detection logic with relevant threat-intelligence indicators.
• Identify automation opportunities and support SOAR playbook improvements.
• Support detection, containment, eradication, and recovery activities for security incidents.
• Preserve digital evidence in line with forensic and chain-of-custody standards.
• Tune detection rules, correlation logic, and thresholds to reduce false positives.
• Identify automation opportunities and support SOAR playbook improvements.
• Review threat-intelligence feeds relevant to the banking sector.
• Assess applicability of global threat alerts to the Bank’s environment.
• Contribute to SOC KPIs and KRIs aligned to operational performance metrics.

Qualifications & Experience:

• Bachelor’s degree in IT, Computer Science, Cybersecurity, or related field.
• Professional Certifications (At least one preferred)
• Certified Ethical Hacker (CEH)
• Computer Hacking Forensic Investigator (CHFI)
• CompTIA Security+
• CISA/CISM
• ISO 27001 Foundation
• Any other relevant Cybersecurity certification

Key Competencies:

• 1–3 years in SOC or cybersecurity operations (covers L1–L2 levels).
• Experience with SIEM, EDR/XDR, network security, firewall and endpoint logs.
• Experience in banking or regulated environments is an advantage.

Method of Application

Send your detailed CV and cover letter to recruitment@familybank.co.ke