Job Vacancies at Jubilee Insurance

Creative Design jobs, Marketing jobs, Insurance jobs, Finance jobs, Business related jobs, Marketing jobs,

Creative Designer

Job Ref. No: JLIL184

Role Purpose

The main purpose is to support the development and execution of marketing strategies to promote life insurance products, enhance brand visibility, and effectively communicate with customers and stakeholders. The role holder will play a vital role in assisting with marketing campaigns, content creation, event coordination, and maintaining brand consistency to contribute to the overall success of the marketing function.

Main Responsibilities
Operational

• Create visually appealing designs for various purposes, such as marketing materials, websites, social media, print collateral, and more.
• Develop graphic elements that align with brand guidelines and convey the intended message.
• Brainstorm and conceptualize design ideas based on project requirements and objectives.
• Translate conceptual ideas into visual representations.
• Design layouts for print and digital media, considering factors such as balance, hierarchy, and user experience.
• Ensure visual consistency and coherence across different design elements.
• Contribute to the development and maintenance of brand identities, including logos, color schemes, and typography.
• Ensure brand guidelines are followed in all design projects.
• Work closely with cross-functional teams, including marketing, content creators, and developers, to understand project requirements and deliver effective designs.
• Incorporate feedback and iterate on designs based on team input.
• Create user interfaces for digital products and websites, considering user experience principles.
• Develop wireframes and prototypes to illustrate design concepts and interactions.
• Prepare designs for print production, ensuring they meet printing specifications and quality standards.
• Collaborate with printers and other vendors as needed.
• Stay updated on design tools and software, such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, or other relevant applications.
• Manage time effectively to meet project deadlines and deliver high-quality designs on schedule.
• Adapt design styles to suit different industries, audiences, and project requirements.
• Stay flexible in response to changing design trends and technologies.
• Actively seek and integrate constructive feedback into design iterations.
• Demonstrate a willingness to learn and improve design skills.
• Maintain organized files and documentation for design projects, making it easy for team members to access and use design assets.
• Stay abreast of design trends, industry best practices, and emerging technologies to bring fresh and innovative ideas to design projects.

Corporate Governance

• Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of insurance servicing.
• Compliance: Stay updated with insurance regulations and best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives.

Key Competencies

• Creativity: Ability to think creatively and translate ideas into visually appealing designs.
• Attention to Detail: A keen eye for detail to ensure design accuracy and brand consistency.
• Communication: Effective communication of design concepts and the ability to incorporate feedback into design iterations.
• Collaboration: Work collaboratively with cross-functional teams and external vendors.
• Adaptability: Flexibility to adapt design styles to suit different marketing channels and campaigns.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, Finance or any other related course.
• Relevant Creative Design Related Qualifications.

Relevant Experience

• Minimum 2-3 years’ experience in a similar role
• Good knowledge of life insurance products, policies, and regulations

Content Creator

Job Ref. No: JLIL183

Role Purpose

The Content Creator is responsible for developing engaging and relevant content to support the overall marketing strategy. This role involves creating compelling written, visual, and multimedia content that resonates with the target audience, strengthens brand identity, and contributes to the achievement of marketing goals.

Main Responsibilities
Operational

• Create compelling and relevant written content for various platforms such as websites, blogs, and social media.
• Develop engaging multimedia content, including images, infographics, and videos.
• Work collaboratively with the marketing team to develop content strategies aligned with overall marketing goals.
• Conduct market research to stay informed about industry trends and competitor activities.
• Assist in the creation and execution of marketing campaigns by providing content that aligns with campaign themes and messaging.
• Optimize content for specific campaigns and target audiences.
• Manage and curate content for social media channels, ensuring consistent brand messaging and engagement.
• Monitor social media trends and audience behaviour to adapt content strategies.
• Optimize content for search engines to improve visibility and drive organic traffic.
• Stay updated on SEO best practices and implement them in content creation.
• Use analytics tools to measure the performance of content and campaigns.
• Provide regular reports on key performance indicators and make data-driven recommendations for improvement.
• Ensure that all content produced adheres to brand guidelines and maintains a consistent brand voice.
• Collaborate with the design team to maintain visual consistency in multimedia content.
• Develop and maintain a content calendar to ensure a consistent and timely flow of content across various platforms.
• Coordinate with other teams to align content creation with broader organizational activities.
• Collaborate with internal teams such as marketing, design, and sales to gather insights and align content with organizational goals.
• Work with external partners or agencies as needed for content creation.
• Stay abreast of industry trends, content marketing best practices, and emerging platforms to continually enhance content strategy.
• Foster engagement with the audience through responses to comments, messages, and participation in online communities.
• Build and nurture relationships with influencers and stakeholders in the industry.
• Stay adaptable to evolving content trends and adjust strategies accordingly to meet changing audience preferences.

Corporate Governance

• Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of insurance servicing.
• Compliance: Stay updated with insurance regulations and best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives.

Key Competencies

• Creativity and Innovation: Demonstrated ability to think creatively and contribute innovative ideas to marketing campaigns and initiatives.
• Communication Skills: Strong written and verbal communication skills to effectively convey marketing messages and collaborate with team members.
• Organizational Skills: Excellent organizational and time management skills to handle multiple tasks and meet deadlines.
• Attention to Detail: Thoroughness in reviewing and editing marketing materials to maintain quality and accuracy.
• Team Collaboration: Ability to work collaboratively with cross-functional teams, including sales, product, and design teams.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, Finance or any other related course
• Relevant Marketing Related Qualifications

Relevant Experience

• Minimum 2-3 years’ experience in a similar role
• Good knowledge of life insurance products, policies, and regulations

Senior Officer – Bancassurance

Job Ref. No: JLIL181

Role Purpose

The job holder will be responsible for building, maintaining and growing Bancassurance relationships and increase revenue by delivering a world class customer service in a very pro-active manner. The role holder must meet the set retention target, increase portfolio profitability and grow the portfolio through upselling of benefits, proper loading, and claims control.

Main Responsibilities
Strategy

• Process Improvement: Continuously assess and improve bancassurance processes to enhance efficiency, accuracy, and overall customer experience. Identify opportunities for automation, digitization, and streamlining of premium administration activities.
• Operational Excellence: Drive operational excellence within bancassurance processes by setting clear goals and performance metrics, monitoring performance, and implementing improvement initiatives to achieve service level agreements and operational targets.
• Technology and Systems: Collaborate with IT and operations teams to assess, select, and implement appropriate technology solutions for the bancassurance. Leverage digital tools, policy administration systems, and workflow automation to optimize processes and enhance productivity.

Operational

• Proactively manage allocated bancassurance retail portfolio by meeting your retention targets, maintaining, increasing premium & lives volume through organic growth and by selling additional benefits and enhancements.
• Bancassurance Partnership Management: Cultivate and manage productive partnerships with partner banks and financial institutions. Develop a deep understanding of their business models, sales processes, and customer segments. Provide a dedicated and comprehensive service to Bancassurance intermediaries/clients, always acting as the primary point of contact between Client/Bank and JLIL and deliver the highest level of customer care to meet and exceed expectations.
• Life Insurance Sales: Promote life insurance products and services to bank clients. Leverage the bank’s customer base and referral network to generate leads and close life insurance sales.
• Organization and timely attendance of regular client/bank meetings. Take minutes and include required actions with TATs for circulation to all attendees and Team Leader. Ensure all required action as agreed is acted upon correctly and within TAT’s. Identify service gaps and address the same.
• Gathering of market intelligence on all renewals including tender business and working with BSO’s support to ensure no business is lost due to pricing.
• Ensure clients are provided with correct quotes for new and existing business in a timely manner, revisions are prompt and in accordance with specified requirements and JLIL renewal and risk strategy. Follow the renewal process and secure renewals of assigned schemes within TATs.
• Implement Customer service journeys and put in place an annual customer touch point for each client and ensure that this is adhered to, and records maintained.
• Liaising closely with specific teams to ensure that all client debits/credits/cards/documents are issued correctly and dispatched promptly within the set TATs. Monitor progress of all/any improvements agreed upon with client and to be implemented by various teams.
• Assist related teams in getting information needed for any pending action for claims, membership, cards etc. and ensuring that all actions are carried out within required TATs.
• Ensure reports/documents are verified and sent regularly and that SLA deliverables are always met. Make loyalty calls to clients/ intermediaries and ensure they are happy satisfied and timely feedback is provided.
• Respond to all incoming calls, letters, emails from clients/Bancassurance Intermediaries set TAT’s and attend to walk in clients promptly and professionally. Ensure complaints are dealt with promptly and pro-actively by maintaining an issues/complaints log to track so that gaps can be identified, and solutions found.
• Provide the necessary support to intermediary and clients by training them on the medical products, Benefits and limits and other products features.
• Generate correct and complete monthly/quarterly and annual portfolio performance reports including claims experience regularly to monitor claim trends and provide the same to client as per SLA.
• Ensure that groups are advised immediately members reach 75% claims balance or exceed limits and that member statements go out on a regular basis as per client requirement.
• Implement regulatory/legal changes affecting clients. Ensure all JLIL – Know Your Customer, IRA and government regulations/rules are complied with.

Corporate Governance

• Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Leadership & Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives.
• To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.

Key Competencies

• Strong relationship-building and networking skills.
• Excellent communication and negotiation abilities.
• Sales-driven and target-oriented mindset.
• Customer-centric approach and empathy.
• Financial acumen and understanding of life insurance products.
• Excellent data skills, Report writing and Presentational skills.
• Ability to priorities & deliver within set timelines.

Qualifications

• Bachelor’s degree in Insurance, Finance, Business, Marketing or any other related course
• Diploma in Insurance
• LOMA/CII/IIK Qualification will be an added advantage.

Relevant Experience

• Minimum of 4-5 years’ work experience in a similar role.
• Exposure to sales or customer service roles, preferably within the insurance or financial services domain.
• Proven track record in sales and relationship management, preferably in the bancassurance or insurance sector.

Officer – Bancassurance

Job Ref. No: JLIL182

Role Purpose

The job holder will be responsible for building, maintaining and growing Bancassurance relationships and increase revenue by delivering a world class customer service in a very pro-active manner. The role holder must meet the set retention target, increase portfolio profitability and grow the portfolio through upselling of benefits, proper loading, and claims control.

Main Responsibilities
Operational

• Proactively manage allocated bancassurance retail portfolio by meeting your retention targets, maintaining, increasing premium & lives volume through organic growth and by selling additional benefits and enhancements.
• Bancassurance Partnership Management: Cultivate and manage productive partnerships with partner banks and financial institutions. Develop a deep understanding of their business models, sales processes, and customer segments. Provide a dedicated and comprehensive service to Bancassurance intermediaries/clients, always acting as the primary point of contact between Client/Bank and JLIL and deliver the highest level of customer care to meet and exceed expectations.
• Life Insurance Sales: Promote life insurance products and services to bank clients. Leverage the bank’s customer base and referral network to generate leads and close life insurance sales.
• Organization and timely attendance of regular client/bank meetings. Take minutes and include required actions with TATs for circulation to all attendees and Team Leader. Ensure all required action as agreed is acted upon correctly and within TAT’s. Identify service gaps and address the same.
• Gathering of market intelligence on all renewals including tender business and working with BSO’s support to ensure no business is lost due to pricing.
• Ensure clients are provided with correct quotes for new and existing business in a timely manner, revisions are prompt and in accordance with specified requirements and JLIL renewal and risk strategy. Follow the renewal process and secure renewals of assigned schemes within TATs.
• Implement Customer service journeys and put in place an annual customer touch point for each client and ensure that this is adhered to, and records maintained.
• Liaising closely with specific teams to ensure that all client debits/credits/cards/documents are issued correctly and dispatched promptly within the set TATs. Monitor progress of all/any improvements agreed upon with client and to be implemented by various teams.
• Assist related teams in getting information needed for any pending action for claims, membership, cards etc. and ensuring that all actions are carried out within required TATs.
• Ensure reports/documents are verified and sent regularly and that SLA deliverables are always met. Make loyalty calls to clients/ intermediaries and ensure they are happy satisfied and timely feedback is provided.
• Respond to all incoming calls, letters, emails from clients/Bancassurance Intermediaries set TAT’s and attend to walk in clients promptly and professionally. Ensure complaints are dealt with promptly and pro-actively by maintaining an issues/complaints log to track so that gaps can be identified, and solutions found.
• Provide the necessary support to intermediary and clients by training them on the medical products, Benefits and limits and other products features.
• Generate correct and complete monthly/quarterly and annual portfolio performance reports including claims experience regularly to monitor claim trends and provide the same to client as per SLA.
• Ensure that groups are advised immediately members reach 75% claims balance or exceed limits and that member statements go out on a regular basis as per client requirement.
• Implement regulatory/legal changes affecting clients. Ensure all JLIL – Know Your Customer, IRA and government regulations/rules are complied with.

Corporate Governance

• Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives.

Key Competencies

• Strong relationship-building and networking skills.
• Excellent communication and negotiation abilities.
• Sales-driven and target-oriented mindset.
• Customer-centric approach and empathy.
• Financial acumen and understanding of life insurance products.
• Excellent data skills, Report writing and Presentational skills.
• Ability to priorities & deliver within set timelines.

Qualifications

• Bachelor’s degree in Insurance, Finance, Business, Marketing or any other related course
• Diploma in Insurance qualification will be an added advantage.
• LOMA/CII/IIK Qualification will be an added advantage.

Relevant Experience

• Minimum of 2-3 years’ work experience in a similar role.
• Exposure to sales or customer service roles, preferably within the insurance or financial services domain.
• Proven track record in sales and relationship management, preferably in the bancassurance or insurance sector.

Method of Application

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 27th November 2023. Only shortlisted candidates will be contacted.