Job Vacancies at NCBA Group

Data, Business Analysis and AI, Customer Care,

Experience Design Lead

Job Purpose Statement

The Customer Experience Design Lead is responsible for our customer’s end-to-end and future-state journey. CX Design Lead is a collaborator and cultivator who works with partners across the organization and stewards our experience vision in a way that harmonizes the delivery of our collective experience efforts. This includes efforts to close competitive gaps and leapfrog in the marketplace. Additionally, the CX Design Lead ensures all teams are aligned with the CX journey vision for projects and efforts they are accountable for.

Ideal Job Specifications

Academic:

  • University degree Upper 2nd Class Honors or 3.0 GPA Professional:
  • Proficient in use of relevant MS Office applications and statistical packages.
  • Certification in Quality Assurance an added advantage
  • Certification as a research analyst Quality Assurance experience an added advantage

Desired work experience:

  • At least 6 years working experience in a customer service environment and/or customer insights & analytics
  • Familiarity with both quantitative and qualitative research methods + research best practices.
  • Hands-on experience in building data-driven models and dashboards

Customer Service Officer

Job Purpose Statement 

To deliever exceptional business performance by providing operational support and excellent customer service to Customers and all Asset Finance stakeholders

Ideal Job Specifications

Academic:

  • Dregree in a business related field or any other discipline 
IMPORTANT: Write a Perfect Cover Letter in minutes and start getting interviews! Get expert advice as you write.) Use These Examples Proven to Work.

Professional

  • Professional course in business related field

Desired work experience:

  • Minimium of 3 working experience in banking environment 

Apply Now

Cover Letter for job application 2025 examples - 3 Parts of a Cover Letter