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Experience Design Lead
Job Purpose Statement
The Customer Experience Design Lead is responsible for our customer’s end-to-end and future-state journey. CX Design Lead is a collaborator and cultivator who works with partners across the organization and stewards our experience vision in a way that harmonizes the delivery of our collective experience efforts. This includes efforts to close competitive gaps and leapfrog in the marketplace. Additionally, the CX Design Lead ensures all teams are aligned with the CX journey vision for projects and efforts they are accountable for.
Ideal Job Specifications
Academic:
- University degree Upper 2nd Class Honors or 3.0 GPA Professional:
- Proficient in use of relevant MS Office applications and statistical packages.
- Certification in Quality Assurance an added advantage
- Certification as a research analyst Quality Assurance experience an added advantage
Desired work experience:
- At least 6 years working experience in a customer service environment and/or customer insights & analytics
- Familiarity with both quantitative and qualitative research methods + research best practices.
- Hands-on experience in building data-driven models and dashboards
Customer Service Officer
Job Purpose Statement
To deliever exceptional business performance by providing operational support and excellent customer service to Customers and all Asset Finance stakeholders
Ideal Job Specifications
Academic:
- Dregree in a business related field or any other discipline
Professional
- Professional course in business related field
Desired work experience:
- Minimium of 3 working experience in banking environment
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