Job Vacancies at Reeds Africa Consult

Business Development Jobs, Jobs in Kenya, Managerial Jobs, Marketing Jobs, Sales Jobs,

Business Development Executive / Account Manager

Position Overview:

• We are hiring on behalf of our client in Kenya, who operates in the professional cleaning and services sector, for the position of Business Development Executive (BDE) / Account Manager to join their team. The main purpose of this role is to achieve and exceed sales targets, contributing to revenue generation, growth, and market penetration within the assigned territory or market segment. The individual will be responsible for effectively selling the company’s products and services while managing customer relationships to ensure customer retention and satisfaction.

Key Responsibilities:

Customer Relationship Management:

• Develop and nurture business relationships with both existing and prospective customers in the assigned territory or market segment.
• Regularly visit clients, present the company’s service offerings, and provide consultations to generate new business opportunities.
• Maintain ongoing contact with customers to address concerns, resolve issues, and ensure high levels of satisfaction for customer loyalty and repeat business.

Sales & Revenue Generation:

• Achieve and surpass sales targets by presenting the company’s services and offerings through in-person visits, email, and telephone communication.
• Conduct site visits to assess customer needs and prepare detailed written proposals, quotations, and pricing plans for both retail and contractual business opportunities.
• Develop the scope, prepare, and agree on pricing for new business opportunities while ensuring profitability through effective cost management.

Contract Management:

• Review the costing for contractual jobs to ensure adherence to profit margins and ensure all contracts are signed and executed properly.
• Lead the transition meetings for contractual sales and ensure all commitments are met as per the agreed terms.
• Ensure timely invoicing and adherence to the company\’s credit policy to contribute to a positive cash flow position.

Coordination & Reporting:

• Coordinate sales efforts with the marketing, sales management, accounting, operations, and technical service teams to ensure seamless service delivery.
• Provide regular updates and reports to management, including customer feedback, competitor activities, potential opportunities, and insights into customer needs, interests, and industry trends.
• Submit activity reports such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Market Research & Representation:

• Research and identify potential customers to develop new business opportunities.
• Represent the company at trade exhibitions, events, and demonstrations to build brand presence and network with prospective customers.

Compliance & Systems:

• Stay informed on sales regulations, standards, and procedures to ensure compliance.
• Continuously develop knowledge of the company’s products and services to provide accurate and relevant information to clients.

Essential Requirements:

• A Degree in Sales and Marketing or a related business field.
• A minimum of two (2) years of experience in an aggressive sales environment, preferably in the service industry.
• Proficiency in MS Office applications, including Word, Outlook, Excel, and PowerPoint.
• Strong communication skills with excellent verbal and written English.
• Demonstrated negotiation skills and the ability to effectively communicate with customers at all levels.
• A team player with a collaborative mindset and a strong focus on customer service.
• Detail-oriented, with a keen eye for accuracy and a meticulous approach to work.
• Time management skills, able to plan, prioritize, and manage workload efficiently.
• A high level of integrity and the ability to deal confidently with people at all levels.
• Organized and efficient with a positive, proactive attitude.

Additional Qualities:

• Ability to work independently and as part of a team.
• Customer-centric with a positive and helpful attitude.
• High level of professionalism and a calm demeanor under pressure.

Regional Business Development Executive / Account Manager (Two Posts – Mt. Kenya (Nanyuki) and Coast Regions)

Position Overview:

• We are hiring on behalf of our client in Kenya, who operates in the professional cleaning and services sector, for the position of two Regional Business Development Executives / Account Managers to join their team, one for the Mt. Kenya (Nanyuki) region and another for the Coast region. The main objective of the Regional BDE / Account Manager is to achieve and exceed regional sales targets, driving revenue generation, growth, and market penetration within the assigned territories. The individual will be responsible for selling the company’s products and services, managing customer relationships, and ensuring customer retention.

Key Responsibilities:

Sales & Business Development:

• Present the company’s various service offerings to potential customers through in-person visits, presentations, and other communication channels.
• Establish, develop, and maintain relationships with both existing and prospective customers within the assigned region to generate new business opportunities.
• Conduct site visits, assess customer needs, and create clear, effective proposals, quotations, and pricing plans.
• Develop scope, agree on pricing, and close deals for both retail and contractual business opportunities.

Contract Management & Costing:

• Review costing for contractual jobs to ensure adherence to profit margins and ensure contracts are duly signed off.
• Lead transition meetings for contractual sales to ensure that all commitments are met according to contract terms.
• Ensure invoices are settled promptly in line with the company’s credit policy, contributing to positive cash flow for the organization.

Customer Retention & Relationship Management:

• Maintain close contact with customers to address complaints, resolve issues, and ensure customer satisfaction.
• Cultivate strong customer relationships to secure repeat business and customer loyalty.

Sales Coordination & Reporting:

• Work closely with marketing, sales management, accounting, operations, and technical service teams to align efforts and ensure seamless service delivery.
• Provide management with regular oral and written reports on customer needs, competitive activities, industry trends, and potential for new products and services.
• Submit activity reports such as daily call reports, weekly work plans, and monthly/annual territory analyses.

Strategic Planning & Market Research:

• Plan and organize personal sales strategy to maximize Return on Time Investment (ROTI) in the assigned region.
• Conduct research to identify potential customers and gather information to assess their business potential.
• Represent the company at trade exhibitions, events, and demonstrations to enhance brand visibility and attract new customers.

Compliance & Knowledge Development:

• Stay up-to-date with all relevant sales regulations, systems, standards, and procedures to ensure compliance with company policies.
• Maintain a strong understanding of the company’s services and offerings to accurately convey value propositions to customers.

Essential Requirements:

Education:

• A Degree in Sales and Marketing or a related business field.

Experience:

• A minimum of two (2) years of experience in a high-performing sales environment, preferably in the service industry.

Skills & Competencies:

• Strong knowledge of MS Office applications, including Word, Outlook, Excel, and PowerPoint.
• Excellent communication skills in both written and spoken English.
• Confident negotiation and communication skills with the ability to engage with clients effectively at all levels.
• Highly organized and efficient, with the ability to manage and prioritize tasks to meet deadlines.
• A customer-centric mindset with a positive attitude and the ability to address customer needs and concerns promptly.
• Diligent, detail-oriented, with a meticulous eye for accuracy.
• Strong time management and planning skills, with the ability to independently organize workloads and maximize efficiency.

Personal Attributes:

• High integrity and professionalism.
• Calm and confident, able to handle difficult situations and interact with customers at all levels.
• Team-oriented mindset with the ability to collaborate across departments.

Additional Requirements:

• Ability to adapt to a fast-paced work environment and effectively handle challenges.
• Strong problem-solving skills and ability to take the initiative in finding solution

Group Head of Sales & Marketing

Reporting Line: Group Chief Executive Officer
Direct Reports: Business Development Executives, Sales Admin, Digital Media Team

Position Overview:

• We are hiring on behalf of our client in Kenya, who operates in the professional cleaning and services sector, for the position of Group Head of Sales & Marketing. This is a senior management role that requires a dynamic, results-driven leader who will play a pivotal role in driving sales growth and enhancing the company\’s brand image. The successful candidate will have a strong vision, leadership ability, and a deep understanding of the sales and marketing processes within the integrated facilities and customer service industry.
• As the Group Head of Sales & Marketing, you will lead and inspire the sales and marketing teams to achieve business goals, ensuring a focus on sustained growth and innovation. Your role will also involve the development and execution of strategies to increase sales, improve customer relations, and enhance market presence across all regions.

Sales Deliverables:

Strategy Formulation:

• Lead senior-level decision-making and provide both day-to-day management and strategic direction for the company’s sales growth.

Business Planning and Budgeting:

• Participate in the business planning process, ensuring budget approval, implementation, and cost control measures to strengthen the company’s business plans.

Statutory Compliance and Reporting:

• Oversee statutory obligations relating to tenders and bids and ensure compliance with legal requirements, managing the external tender process.

Grow Sales Volumes:

• Ensure steady sales growth and a competitive market presence by building a high-performance sales team that maximizes sales opportunities within existing client bases and develops new products and services.

Follow-Up on Payments:

• Drive the sales team to ensure timely client payments to ensure smooth project execution and cash flow.

Team Development and Management:

• Monitor, evaluate, and manage the performance, growth, and development of the sales team to maintain a motivated, high-performing department.

New Market Penetration:

• Initiate, coordinate, and implement strategies for penetrating new markets, ensuring that the sales team effectively capitalizes on emerging opportunities to maximize profitability.

Pricing Strategy:

• Oversee and provide timely, accurate pricing for completed prospect applications, maintaining maximum profit margins while updating pricing models regularly.

Contract Document Management:

• Ensure accurate preparation and renewal of contract documents in coordination with the sales team.

Customer Relationship Management (CRM):

• Utilize technology to manage interactions with clients, organizing and automating sales, marketing, customer service, and technical support to ensure continuous updates and high levels of client satisfaction.

New Project Mobilization:

• Demonstrate sales acumen to acquire and retain new business, progressively increasing sales volume and profitability.

Sales Process Management:

• Monitor and align regional sales analysis and market trends with the company’s strategic plans to ensure consistent growth.

Marketing Deliverables:

Corporate Image:

• Champion and enhance the company’s corporate image, ensuring alignment with the company’s vision, mission, core values, and corporate social responsibility priorities.

IT Services & Communication:

• Direct the use of IT systems in advertising, ensuring their effectiveness and cost-efficiency in driving marketing initiatives.

Advertising and Promotion:

• Manage and coordinate all marketing, advertising, and promotional activities, collaborating with media and advertising firms to ensure optimal brand visibility.

Marketing Plans and Projects:

• Develop and implement comprehensive marketing plans for new and existing products and services, ensuring effective project management and measurable outcomes.

Oversee Marketing Functions:

• Monitor and control all communications with clients, staff, suppliers, and stakeholders to ensure consistent messaging and brand alignment.

Brand Improvement and Management:

• Conduct ongoing market research to continuously improve and strengthen the company’s brand, fostering a marketing-led culture throughout the organization.

Academic Qualifications & Experience:

Education:

• A Degree in Marketing or Business Administration from a recognized institution.
• A Master’s degree will be an added advantage.

Professional Qualifications:

• Diploma in Sales & Marketing from a recognized institution or equivalent.

Experience:

• A minimum of eight (8) years of experience, with at least four (4) years in a management role in mainstream sales.

Proficiencies & Skills:

• Proficiency in Excel and Sage systems.
• Extensive experience in Sales Management and Customer Service.
• Deep knowledge of Sales and Marketing tools and techniques.
• Previous experience in the service industry or a similar operating environment is a distinct advantage.
• Long-term perspective with a high level of cultural sensitivity.
• Proficiency in sales administration, with strong organizational and project management skills.
• Hands-on responsibility for the full scope of Sales and Marketing activities at both strategic and execution levels.

Personal Attributes:

• Leadership: Ability to lead, motivate, and develop a high-performing team.
• Strategic Vision: Strong foresight and the ability to drive business growth through well-thought-out strategies.
• Communication Skills: Strong written and verbal communication skills, with the ability to articulate the company’s values and vision.
• Customer-Centric: A mindset focused on customer satisfaction, ensuring strong client relationships and brand loyalty.

Supply Chain Manager

Business Unit: Supply Chain
Reporting Line: Head of Finance
Span of Control: Procurement Assistant, Store Keeper, Distribution Clerk

Position Overview:

• We are hiring on behalf of our client in Kenya, who operates in the professional cleaning and services sector, for the position of Supply Chain Manager. The primary purpose of this role is to oversee all purchasing and logistics activities, ensuring that purchased items are cost-efficient, of high quality, and delivered on time across all company networks. The Supply Chain Manager will be responsible for coordinating procurement activities, maintaining supplier relationships, evaluating supply options, approving purchases, and ensuring all goods and services meet the company’s ethical, environmental, and quality standards.

The successful candidate will be an astute, proactive leader with strong negotiation skills and the ability to drive efficiency and savings in procurement while maintaining high standards of quality and timely delivery.

Key Responsibilities:

Procurement Policies:

• Define and implement procurement policies in line with the company’s strategy and ensure compliance with statutory regulations and company policy guidelines.

Reporting Systems:

• Maintain a comprehensive and updated database of suppliers, ensuring accurate management and selection of vendors. Implement effective reporting systems to monitor procurement activities.

Cost Management & Optimization:

• Support the coordination of procurement and supply chain functions across the company’s subsidiaries, focusing on significant savings in direct material costs. Identify and work on cost reduction initiatives to optimize the external spend of the company.

Purchasing Function:

• Manage the group’s purchases, collaborating with various department heads to ensure on-time delivery of goods and services that meet quality specifications.

Supplier Relationship Management:

• Build and maintain strong relationships with suppliers, negotiating contracts, managing approved vendor portfolios, and leveraging volumes to ensure favorable terms and efficient procurement.

Budgetary Management:

• Provide budgetary information and Key Performance Indicators (KPIs) to all business units to ensure that client quotations accurately reflect operational costs.

Products & Materials Quality:

• Define procurement objectives and oversee quality control throughout the procurement lifecycle. Manage stock control and ensure that all subsidiaries adhere to quality standards.

Departmental Coordination:

• Plan, execute, and finalize procurement projects in accordance with deadlines and within budget. Coordinate efforts across internal teams to acquire resources and support procurement activities.

Management of the Procurement Function:

• Provide leadership to the supply chain team, fostering cohesion and clarity to achieve departmental goals. Coordinate with the team to set specifications and evaluate suppliers’ performance to ensure alignment with plans.

Operational Links:

Internal:

• Group CEO
• Senior Management Team / Heads of Department
• Accountant – Receivables
• Operations Managers

External:

• All customers
• Debt Collection Agents
• Legal Counsel
• Credit Reference Bureau

Required Qualifications and Experience:

Educational Requirements:

• A Degree in Purchasing & Supplies Management or a related field from a recognized institution.
• A Master’s degree in Procurement & Logistics or an MBA in Strategic Management will be an added advantage.

Experience:

• Minimum 8 years of relevant experience in a recognized institution, with at least 5 years in a similar position.

Skills and Competencies:

• Proficiency in Microsoft Office, especially Excel.
• Experience with Sage or any other ERP Financial System for inventory management.
• Strong negotiation skills with the ability to interact with diverse groups of people.
• Excellent organizational and planning skills.
• Effective problem-solving skills.
• A member of a relevant professional body.
• Professional certification in supply chain management (preferably CPIS).
• Experience with multi-country procurement activities, international procurement, and shipment.

Additional Qualifications:

• A proven track record of achievements in previous supply chain and procurement roles.
• Excellent oral and written communication skills.

Key Personal Attributes:

• Integrity and ethical approach to procurement and vendor relations.
• Leadership skills with a focus on team development and cohesion.
• Strong organizational and time-management skills to handle multiple tasks and deadlines efficiently.

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