Job Vacancies at Safaricom Kenya

Operations Management Jobs, Engineering Jobs, System Administrations Jobs,

M-Pesa Africa – Service Operations Manager

About the Role

The holder of this position will be expected to report on deviations from the agreed service levels, capacity changes that affect budgets and any local capability needs that impact on the delivery of the end-to-end M-Pesa service. During Major Incidents the Service Operations Manager will participate in service recovery and will drive to ensure that end-to-end customer service is restored without delay. It is expected that the Service Operations Manager will understand the local business model for each of the markets that he/she supports.

Responsibilities

• Accountable for the delivery to agreed Service Level Agreements /Key Performance Indicators of the end-to-end service to a subset of Vodafone markets;
• Build and maintain the local market and 3rd party operational relationships;
• Internal Operations Liaison within Vodafone Group Technology;
• Drive the Continuous Service Improvement (CSI) opportunities and follow up on the corrective actions;
• Develop improvement plans and train the local market in best operational practices;
• Support Delivery and Project activity with operational experience, acceptance into BAU, training and process adherence;
• Influence product development with real-world operational experience and local market knowledge;
• Support the Transition to Operations of new platforms / products in alignment with best operational standards;
• Drive the efficiency and effectiveness of the Problem Management;
• Oversee Capacity planning & Assist with Budget forecasting;
• Manager Service Level Agreements as well as 3rd party organisations in delivering service;
• Reporting weekly/monthly on service & presenting operational improvement plans.
• Understand the process and procedures of all parties (Suppliers/ organizations) to ensure that they align with the overall goals and operational aims of the MPS team.

Qualifications

• Strong knowledge of high availability application and infrastructure architectures;
• Bachelor’s degree in Science, Technology, Engineering, Mathematics  or related field;
• Over 5 years of experience in Operations Management  within Financial Services;
• ITIL qualification is highly recommended;
• Proven data analytics skills;
• OLTP Architecture knowledge for managing OLTP Environments.

Senior Officer- Digital Media

Job Description

Reporting to the Manager – Integrated Media, the position holder will be expected to execute digital media buying across all digital channels while driving optimization and media efficiencies for campaigns supporting various business units. 

The role is pivotal in enabling Safaricom’s overall digital marketing strategy and implementation by leveraging tech, data, tools, and platforms to drive overall marketing

Technical / Professional core competencies: 

• Working knowledge of martech platforms, including Customer Data Platforms (CDPs), marketing automation tools, data analytics solutions, machine learning and AI-driven marketing technologies
• Should have high level proficiency in setting up and launching digital advertising campaigns on the various digital platforms (Google AdWords, Facebook Business Manager, Twitter, Programmatic Buying etc). This also includes setting up and managing tags and pixels for attribution.
• Track record of successfully implementing and managing performance marketing campaigns in a fast-paced environment
• Should have high level proficiency in setting up app download and re-engagement campaigns.
• Ability to drive efficient ways of working while leveraging on tech and Automation tools
• Should be able to create data driven media strategy, media plans and channel selection strategies to ensure a high return on investment for each campaign. 
• Should have a proven experience in media buying & optimization for similar size or larger business than Safaricom
• Should have Project Management and Time management skills and should be able to allocate daily tasks efficiently
• Data & Analytics and insight generation capability to aid informed decision making

Job Responsibilities 

• Will work closely with internal and agency teams to support development of media strategy, media plans and channel selection depending on the objective of the campaign to ensure a high return on investment for each campaign. 
• Will be responsible for setting up campaigns on Google Adwords which includes Google Display, Google Search, YouTube etc plus setting up and managing tags for attribution.
• Will be responsible for analysing our websites and apps on Firebase and Google Analytics
• Will be responsible for setting up campaigns on Facebook Business Manager, Twitter Ads, DV360, Google Ads among others. 
• Will be responsible for liaising with all internal and external stakeholders to ensure excellent campaign setup, reporting, optimization and analysis and that the campaigns are highly targeted for each consumer segment. 
• Will be responsible for report writing highlighting progress of campaigns and how these translate into business results. This guides the business in evaluating the effectiveness of all digital campaigns.
• Will be responsible for media buying financial administration including raising PO’s, issuance/revisions of monthly insertion orders and financial reconciliation on a weekly, monthly and quarterly basis.
• Will be responsible for monitor and optimising ad campaign performance data to suggest structural and editorial improvements. 
• Will be personally responsible for keeping up with the dynamic trends and benchmarks in the digital media category through continuous research and training.
• Will be responsible for identifying new tech led & AI campaign use cases 
• Digital media vendor management on a day-to-day basis to ensure campaign alignment and negotiate added value for the media buys
• Deliver Cost optimization on all digital media buys to ensure maximum value and lowest possible cost is delivered against set benchmark KPIs
• Collect and package data driven actionable insights from the digital platforms and feeding back into the business for decision making 
• Continuously discover and propose new marketing technologies and platforms that will be valuable for Safaricom campaigns.

Qualifications

• A bachelor’s Degree. (A business-related discipline with an IT/Commercial bias will be an added advantage)
• Should have more than 5 years continuous experience in Digital Media Buying and Optimization and translating Digital activities to Business results (Integrated media buying skills – offline and online media, will be an added advantage) 
• Digital platforms certifications such as: –
  • Google AdWords Certification
    • AdWords Fundamentals Certification
    • Search Advertising Certification
    • Display Advertising Certification
    •  Video Advertising Certification
  • Facebook Blueprint Certification
  • Twitter certification  

Cloud Infrastructure Engineer

Job Description

Reporting to the Cloud Specialist, the role holder engineer will be responsible for delivering a fully integrated solution for virtualization, containerization, and storage while leveraging open-source technologies. They will be a key contributor to our cloud transformation strategy, enabling the organization to host IaaS, Kubernetes workloads, and scalable object storage. The ideal candidate should have a passion for open-source innovation, a strong background in Linux engineering, and a proven track record of implementing cloud solutions. Their contributions will directly influence the success of our private cloud-first strategy and support our business’s evolution into a modern, agile, and cloud-driven organization. This role is integral to our mission of developing a robust and scalable private cloud infrastructure that rivals public cloud platforms in performance, scalability, and feature set.

Responsibilities

Infrastructure Automation 

• Automate infrastructure provisioning through cloud provider SDKs like pyVmomi, Iac tools like Terraform and Cloud formation etc. 

Configuration management 

• Automate infrastructure tasks e.g., OS patching by using tools like Ansible, Chef. Ensure these processes are automated for the other teams to re-use. 

Cloud Management Platform 

• Build a Hybrid self-service cloud management platform. This should be a single plane platform for all infrastructure services.  

Integration of Virtualization Platforms: 

• Develop a unified cloud platform for VMware ESXi, KVM, and other virtualization platforms. 

Kubernetes and Containerization: 

• Deploy and manage Kubernetes clusters for containerized workloads and integrate with the private cloud. 

Documentation and process:  

• Keeping accurate current infrastructure database for static and dynamic capacities . 
• Adhere to the existing processes in workflow management.  
• Process review and recommendation on process improvement. 
• Preparation of infrastructure projects, POC bid /RFQ documents and Evaluations.  
• Learn/research on new technologies/practices in the public cloud and infrastructure domain. 
• Running of POCs and subsequent recommendations for approval. 
• Development of design principles to guide future deployment. 

Open-Source Advocacy: 

• Recommend and deploy open-source technologies that enhance cloud capabilities. 

Architecture and Design 

• Translate business and customer requirements into technology requirements.  
• Define architecture and design of systems and solutions to meet current and future business needs.

Must have technical / professional qualifications:  

• BSc/B-Tech in computer Science/Electrical and communication/ Telecoms, Engineering, a similar field. 
• At Least 3 years’ experience as cloud engineer, Systems administrator in a multifaceted business environment with integrated/mixed windows and major UNIX/Linux server environment. 
• AWS and GCP Cloud knowledge and deployement  models. 
• Experience in working with IaC tools like Terraform & CloudFormation and cloud provider SDKs.  
• Configuration management tools like Ansible platform to automate various aspects of infrastructure configuration, provisioning, and management 
• Experience with monitoring tools like Prometheus, Grafana, or similar. 
• Experience working with agile methodologies, such as Scrum, Kanban, XP, BDD and TDD. 
• Strong data analytical skills, analytical thinking, attention to details and ability to identify solutions to complex problems. 
• Great Stakeholder management skills 
• Knowledge of hybrid cloud integration and multi-cloud strategies. 
• Familiarity with CI/CD pipelines and DevOps practices. 
• Certification in any of the following Systems and Network or related trainings is an added advantage
  • AWS Certified Solution Architect certification  
  • Microsoft Certified: Azure Administrator Associate
  • Terraform Associate certification
  • Red Hat Certified Specialist in Advanced Automation
  • Scrum Fundamentals Certified
  • Network certification e.g., CCNA, CCNP
  • UNIX/Linux certification
  • VMware certification e.g., VCP
  • Certified Kubernetes Administrator (CKA) 

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