Job Vacancies at SBM Bank

Business Related Jobs, Banking Jobs, Jobs in Kenya,

Senior Relationship Officer, Business Banking

JOB SUMMARY:

The overall purpose of this role is to achieve business growth for the Bank by selling products and services to SME’s within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.

KEY RESPONSIBILITIES:

 Strategy – 20%

• To support the branches in increasing business in the sectors and segments allocated.
• Ensure implementation of the SME Banking strategy in line with the allotted Sector / Segment and aligned to the overall strategy of the Bank. 

Acquisition: Business Development -35%

• To onboard new customers so as to grow the Bank’s liabilities, Assets and NFI
• To service existing customers so as to continuously grow the Bank’s liabilities, Assets and NFI
• To increase product usage amongst existing customers in the portfolio assigned
• To increase account activity and utilization amongst existing customers in the portfolio assigned
• To ensure continuous engagement
• To play a key role in product development relevant to the SME Banking sector.
• To evaluate credit proposals and ensure the credit applications process on a timely basis with the bank’s set turnaround times.
• To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships so as to ensure business growth and continuity.
• To ensure continuous improvement in customer service and implementing effective retention of customers within the corporate banking framework.

Cross-sell, Retention & Servicing of Clients – 25%

• Provide advice on potential financial solutions based on identified need
• Understand and Resolve and where necessary, escalate client queries in a timely and appropriate manner
• Analyze financial requirements of customer and match with the Bank’s product offerings
• To grow the Bank’s wallet share in the SME banking sector within the designated portfolio / segment.
• To evaluate credit proposals and ensure the credit applications process on a timely basis with the bank’s set turnaround times.
• Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities
• Ensure renewal of facilities such as overdrafts are undertaken in a timely manner and no limits expire / mature
• Ensure proper communication to clientele in respect to any changes in the Banks services or products 
• Manage all facilities in the portfolio to maintain an acceptable PAR
• Ensure that the client has an active account by frequently reviewing the account to ensure that there are regular transactions depending on the nature of the clients business

Compliance – 10%

• To ensure compliance with both internal and external regulatory requirements. 
• To work closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with corporate banking.

Talent Management – 5%

• Ensure personal development
•  Ensure development of the team by also effectively charting their career paths 
• To safeguard and promote the bank’s image with the general public.

Other – 5%

• To safeguard and promote the bank’s image with the general public.

KEY RELATIONSHIPS:

Customers to this Position

• SME Sector Relationship Managers
• Regional Mangers
•  Branch Manager
• Senior Relationship Officers
• Relationship Officers
• Analyst
• Credit Department
•  Products and Verticals department
• Corporate
• Treasury

Knowledge; Skills and Experience required for this Role

• Bachelor’s degree from an accredited University preferably with a Major in Finance, Accounting, Marketing or Economics
• Excellent interpersonal skills
• Excellent communication and presentation skills
• Organizing and planning skills
• Information gathering, monitoring and analytical skills
• Problem analysis and solving skills
• Decision making skills

Competencies required for this Rol

• Emotional Intelligence; Dynamic individual with the ability to work under pressure.
• A passion for performance, building team play, and achievement in a competitive and dynamic environment
• Commercial awareness and customer focus
• Strong networking skills, for both internal and external networks
• Delivering Results and Meeting Customer Expectations
• Achieving Personal Work Goals and Objectives
• Entrepreneurial and Commercial Thinking
• Persuasion and Influencing
• Presenting and Communicating Information eloquently
• Team Player

Problem Solving

• Ability to maintain a quality Asset book
• Ability to handle customer complaints and expectations in a diplomatic way
• Ability to foster team work with colleagues to enhance a good working environment
• Ability to conduct oneself in a professional manner ensuring that the Bank’s image and reputation is protected
• Knowledgeable in analysing of statements of accounts and annual financial reports to ensure that the company’s earnings are correct in terms of industry and period of analysis

Accountability

• Ensuring timely submission of reports
• Ensuring seamless execution of tasks
• Ensuring adherence to the department’s SLA
• Ensuring a customer satisfaction/retention mechanism

Intern, Custodial Operations

JOB SUMMARY:

Responsible for provision of a consistently high quality overall operational service to custodial services clients.

To plan and carry out effective and efficient

• Settlement of equity and fixed income transactions
• Immobilization and registration of securities
• Inward and outward payments
• Billing and client invoicing
• Message control
• Provision of quality client’s service, prompt response to client queries
• Utilization of resources

KEY RESPONSIBILITIES:

Operational Management

Process Settlements

• Manages settlements and ensures effective control and compliance with Operating Procedures
• Manages all transactions in Central Depository to ensure trades are posted and authorized in a timely and accurate manner
• Ensuring clients’ funds are received and paid as per instructions, in a timely and accurate manner.
• Meets clients’ specific requirements as per their Standing Instructions, SLA, specific instructions and internal standards
• Ensures timely reporting with Treasury for FX transactions and timely earmarking in the system

Process Payments

• Processing of payment / receipt instruction on timely manner (cheques/ RTGS/ Book transfers)
• Verify and upload the instructions via Flex
• Confirm upload to clearing team for processing
• Raise book transfers debiting client accounts and crediting suspense account and vice versa.
• Liaise with finance department for collection of cheques and dispatch the same to clients
• To process client payment instructions promptly on receipt.

Billing and Invoicing

• To generate and process Invoices to the clients within defined timeframe
• To ensure that client billings are accurate and timely and outstanding are kept to a minimum through timely collection of income
• Receive and process remittances against invoices from clients
• Preparation of VAT payments in liaison with Finance Dept.

Process – Corporate Actions

• To perform the day-to-day corporate actions’ processing in respect to:
• Ensuring that information relating to Corporate Action announcement is captured accurately, complete and timely in Innova Custody, including the timely dissemination of information to clients
• All corporate actions events and especially those related to voluntary / with options are processed in a timely, complete and accurately manner and released to clients / depository respectively within agreed SLA and before market deadlines.
• Monitoring for receipt of Corporate Action entitlements and where required pro-actively follow-up with the companies to ensure receipt of client entitlements on or before due date.
• Ensuring that all cash and securities proceeds are reconciled and processed on timely manner and cash proceeds are credited to client’s account upon cheques clearance
• IPO/Auction applications are processed as per client instructions and allotment credit is received on a timely basis.
• Ensuring that agendas / annual reports are received and dispatched to clients on a timely basis, and proxy instructions are executed as per client requirement
• Effective follow up with the clients who have not provided the voluntary corporate actions instructions
• Ensuring that all the client queries are responded to within the time frames pre-specified. Additionally, identify new mechanisms to add value to the existing reporting requirements to achieve increasing client satisfaction.
• Interact effectively with the Officers of other Sections to ensure adherence to guidelines for securities accounts, dematerialisation and physical securities maintenance and smooth processing of transactions.
• Ensure daily reconciliation before market deadlines to mitigate any possible operational risks of missing / incomplete processing of voluntary / with options corporate actions resulting to possible operational loss.

Message Control

• To receive and reconcile messages received via SWIFT, Email & courier from clients on daily basis
• Distribution of messages to relevant area within custodial services department in an accurate and timely manner

Customer Service

• To ensure that all client requirement/communication/ queries are logged in and responded to within 24 hours of receipt. A holding response to be sent the same day in case the final response requires further investigation
• Facilitate and keep up to date power of authority for authorizing the transactions as per delegation authority
• Provide clients with timely notification of issues impacting the market and their assets. Ensure service & client contact enables us to be perceived as providing top rated service in the client surveys
• Support clients information requests and on-site visits by ensuring clients due diligence visits are fully supported with clients expressing positive feedback
• Filing of settled trades documents per client and statements relating to clients’ investments
• Maintain and share with colleagues as appropriate, personal knowledge of all relevant custodial services procedures; tariffs and duties; licenses and restrictions.

Systems

• Support development of effective Management Information (MI) templates and provide MI by due date providing required and timely Management Information
• With the manager CS ensure continuous improvement and subsequent implementation of interdepartmental and client SLAs
• Keep manager CS and AGM BD advised of financial and any extraordinary developments.
• Ensure essential returns/reports are properly completed and filed
• Ensure any system usage training gaps are identified and training plan agreed
• Monitor and report on activities, costs, performance, etc, as required
• Ensure that procedures laid down in the departmental operating manual are followed
• Ensure suitable standards of ergonomic design and decor for both internal and external advantage
• Undertake any projects or additional tasks assigned by manager CS

Risk and Compliance

• Support the Manager CS to lead and develop the team to ensure efficient operations are managed in strict compliance with the various local laws, jurisdictions, bank risk standards and custodial services policy guide.
• Support the manager CS to manage and direct Operational Risk Management and Controls for the Custody service to ensure that the unit achieves a minimum audit rating of 95% or better. Ensure that appropriate remedial action is taken in response to audit findings
• Ensure that the relevant Key Control Standards are adhered to and in the event of necessity champion the investigation of fraud, loss and other irregularities within custodial services and take measures to prevent drug money laundering, computer and communications security as per guidelines
• Ensure that the regulatory requirements and deadlines are adhered to with real-time escalation of any possible operational incidents / operations loss / complaints to manager CS and AGM BD
• Ensure accurate and timely submissions of management and local regulatory returns
• Monitor regulatory changes and implementation and advise clients of impact to the portfolio for the purposes of investment protection of their assets under custody and the bank on the impact on its business.

Business Management 

• Support business development to establish and execute the departments business plan enabling the team to operate within the agreed strategy and budget.
• Ensure that unit is working effectively, that necessary resources are available to the business and that costs are regularly reviewed and monitored to prevent waste
• Ensure new market opportunities are maximized by providing support to the implementation of new businesses in the bank
• Give full operational support to enable business development to meet all agreed RFP / RFI client deadlines
• Give support in ensuring 2-way cross sell opportunities are identified between custodial services, client base and other units’ client base, coordinating the necessary actions required by different sections of custodial services and the bank to achieve success
• Work with other stakeholders in the Capital Market to identify areas for improvement in the market and lobby for changes that improve market infrastructure, product opportunities and market invest-ability.

People Management

• Establish and maintain effective working relationships with co-workers, supervisors and the public.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.
• With manager CS develop own annual leave plan so that leave is taken as require.

KEY RELATIONSHIPS:

Direct Reports to this Position

None.

Knowledge; Skills, and Experience Required for this Role

• A bachelor’s degree, second class honours from an accredited university in a relevant course.
• Certificate level qualification in Securities Services related course (CISI) will be an added advantage.
• Excellent analytical skills
• Excellent communication, written and verbal skills
• Excellent interpersonal sensitivity

Senior Manager Forensics, Investigations & Physical Security

JOB SUMMARY:

Senior Manager Forensic Investigations & Physical Security is responsible for undertaking investigations, fraud management and mitigation, overseeing the implementation of anti- fraud management and investigation policies. The jobholder is also tasked with prevention/sensitization/training staff and other stakeholders on proactive fraud prevention measures, acting as a liaison officer between the bank and other law enforcement agencies, representing the bank at KBA forums, monitoring staff integrity and escalation of any fraudulent concerns for remedial action to the bank’s management. Handling Physical security of bank’s assets and safety of staff.

KEY RESPONSIBILITIES:

Fraud Risk Management and Investigations – 50%

• Monitor and report any lapses on the implementation of the Bank wide fraud and whistleblowing policies.
•  Develop and implement fraud management policies and standards 
• Undertake staff training on fraud risk awareness campaigns on a regular basis.
• Value add detailed investigation reports relevant in identifying root cause of incidents, and enhancement in internal policies and procedures aimed at providing management information for effective decision making on reviewing internal procedures, customer relationships and operational fraud inherent risks. 
• Investigate both fraud and whistleblowing incidents and liaise with law enforcement agencies or other institutions during investigation.
• Gather intelligence through beneficiary relationships with various stakeholders such as telecom companies, banks and forensic investigation networks to get information on emerging fraud trends and mitigation strategies
• Attend court summons for criminal/civil proceedings and when required provide expert evidence relating to the investigation at hand. 
• Proactively monitor the fraud management system high risk alerts (NG Screener) to establish if there are any red flags that warrant further action.
• Advise management on any suggestions to improve investigation procedures and preventative fraud risk management measures.

Physical Security – 50%

• To assess and assure physical security of all bank premises, including the surroundings, to ensure that security is not compromised
• Conduct gap analysis/ identify any deficiencies on internal security, procedures, and processes.
• Develop, update and maintain a framework for internal security controls and compliance that reflects the changing environment to support the bank strategic goals.
• To coordinate implementation of periodic survey of bank premises to determine the type and extent of physical security controls necessary for each facility or area and to advise, recommend and implement remedial actions as necessary 
• To assess, analyze and implement effective CCTV security surveillance systems and alarm systems within the bank premises.
• To communicate security status, updates, and actual or potential problems, using established protocols.
• Liaise with contracted security companies to ensure provision of efficient guarding services to the bank and to recommend necessary remedial action where performance is below expectation/SLA 
• To ensure that all contracted guards are properly deployed and are alert on duty. 
• Work with business functions to ensure potential risks have been mitigated in the bank’s proposed future business activities. 
• Liaise with law and regulatory enforcement agencies if Security of the bank is under threat and on investigation matters 
• Carry out comprehensive and continuing staff security training and safety awareness effort to gain the interest and support of employees, contractors, consultants, and visitors.
• Facilitate Security for the bank’s organized Events. 
• Liaise with Senior Manager Security and Investigation and prepare an itinerary for security inspections.

Leadership Roles – 5%

The job holder will assist the CRO in the following functions;

• Defining and realization of the bank’s aims and fulfillment of its fraud prevention mission. 
•  Accurate organization of the department and functioning according to expectations of the bank. 
• Appraising staff within the department.
• Networking within the profession and relevant associations to keep abreast with industry.
• Represents the bank in KBA and other security meetings, and provide secretariat to the meetings when required.
• Searches for information concerned with the bank’s activities (problems with crime), which are necessary for making decisions.
• Transmits and propagates special information into the department.
• Prioritizes tasks and procedures in the department. 
• Implements systematic changes and encourages team members to make contribution and present individual ideas for developing the department. 
• Responds to conflicts, criticisms and complaints that appear in the department, solves them and eliminates disturbances and negative events in the department.

Continuous Professional Development – 5%

• Develop and maintain expertise and technical understanding of the banking sector laws and legislation, Police and Criminal Act and any other relevant legislation.
• Attend relevant training on emerging trends and practices on fraud prevention, detection and response.

KEY RELATIONSHIPS: 

Direct Reports to this Position;

1. Manager – Physical Security
2. Assistant Manager, Forensic Investigations
3. Senior Investigations Officer

Customers of this Position

• Bank Management and Staff
• Bank Customers 
• Security and Fraud Managers/Investigators of Police Services, Directorate of Criminal Investigation, CBK Banking Fraud Investigations Dept., Capital Markets Authority, Insurance Regulatory Authority, Commercial Banks and any other institutions as may be required during investigation. 
• Security and Fraud Managers/Investigators of all Security Service Providers

KEY QUALIFICATIONS AND COMPETENCIES:

Knowledge; Skills and Experience required for this Role

• Minimum University Degree in Social Science, Forensic Investigations or related field from a recognized university
• Computer literate 
• Minimum 5 years carrying out fraud investigations in an active forensic and investigations unit. Some of the investigations should have been in the financial sector. 
• Diploma or professional certificate in forensics/fraud management or its equivalent i.e. Certified Fraud Examiner CFE.

Competencies required for this Role

• Should be analytical, resilient and with interpersonal skills. 
• Has personal motivation and drive 
• Has environmental awareness 
• Team player 
• Possess high level of integrity and professional ethics.
• Good understanding of bank systems and operations.

Working Conditions and Tools Required

• Should be independent and has unlimited access to information and records consummate with the assignments given.
• Needs support from the management and Head of Departments
• Financial Budget allocation for intelligence collection and investigations. 
• Transport arrangements on need to need basis

Method of Application

Use the link(s) below to apply on company website.

Please send your CV and Cover Letter to careers@sbmbank.co.kemclearly indicating the position you are applying for as the subject of your email.