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Global Systems Analyst
Responsibilities
Global Business Process Improvement,Re-Engineering and Systems Design
- Provides input and recommendations on enhancements to system capabilities to Jhpiego Management and the Software Development teams
- Monitors system efficiencies andIdentifies/maximizes opportunities to use information technology for business process improvement
- Gathers organizational and systems requirements from stakeholders and conducts analysis used to inform system modifications
- Works in accordance with and applies full understanding of business processes in all Jhpiego countries and Statutory laws
- Organizes and runs multi-country and multi-users workshops to gather business needs
- Assists subject matter experts (SMEs) and business stream leaders in automating current business operations into JEMS to support the Jhpiego country offices support and program areas
- Collaborates with team members on continuous improvement developments/deployments and acts as lead on related projects
- Collaborates with developers and UX staff to develop user-friendly pages
- Fosters business partnerships with key staff to improve current processes
- Identifies Reporting needs
- Supports staff on change control, systems update, and Data migration, verification and validation
- Assist in maintaining system protocols by writing and updating procedures
- Makes recommendations on ways to improve systems by studying current practices
- Analyzes business process issues and/or problems and provides consulting assistance to system users;
- Advise Business owners and Department heads on possible solutions and makes recommendations based on findings by developing mockups and system design to resolve business issues
Quality Assurance and Testing
- Runs tests on new products to ensure that the product meets the user requirements and is effective
- Supports the deinfition, development and implementation of quality assurance practices and procedures, end user test plans and other QA assessments
- Runs test cases and Scenarios/multicountry
- Conducts unit testing (1st and 2nd level testing) and integration testing
- Monitors Automated testing using global best practice methodologies
Systems Monitoring and Review
- Researches user issues, performs upgrades and maintenance and implement system modifications.
- Supports root cause analysis (RCA) of issues
Change Management,and User Adoption, Training and Knowledge transfer
- Supports the business through systems and process changes
- Supports communication between ISTS and business stakeholders during periods of change
- Develops and documenting User Adoption Strategies to improve the change process
- Supports users on change control and system updates
- Maintains system protocols by writing and updating procedures
- Works with support staff with User guide manual development and training exercises
- Provides technical end-user support
- Reviews, analyzes, and documents business processes and user needs, including workflow, program functions, and steps required to develop or modify computer programs
- Works with support staff on User guide manual development and end-user training
- Maintains system protocols by writing and updating procedures
Compliance,Audit and Systems Security support
- Monitors and maintains Jhpiego’s system integrity and security in Collaboration with security leads, in developing global requirements and systems permissions
- Administers user accounts and authorizations/permissions (Systems requirements matrix) and/or related activities.
Required Qualifications
- Bachelor’s Degree in IT or related
- Minimum 5 years work experience in global business process improvement, re-engineering and systems design
- Excellent analytical skills
- A systemic and process-oriented thinker and problem solver
- International development experience
- Up-to-date and extensive knowledge of technologies and technology standards
- Strong change management and decision-making skills
- Excellent verbal and written communications skills/experience including presentation and facilitation skills, team building and coordination
- Excellent organizational skills, ability to manage several major activities simultaneously and work in a complex environments with short deadlines and intense pressure to perform
- Proven ability to assess business needs and translate and implement them into relevant solutions
- Familiarity with project management approaches, tools and phases of the project lifecycle Business analysis certification