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Business Support Assistant, SC2
ORGANIZATIONAL CONTEXT
- This job is based in the Kenya Country Office and the job holder will be based in our Kakuma Sub Office.
- The job holder will be required to provide administrative and programmatic support to the Kakuma team and support a specific business stream and will report to a Programme Associate.
- At this level, work is carried out under close supervision and job holders are expected to produce organized and accurate work with regular and close contact and communication with the beneficiaries.
KEY ACCOUNTABILITIES (not all-inclusive)
- Collect, sort and disseminate correspondence, reports and other materials, to meet the required demands of staff to time standards.
- Respond to simple routine queries with readily available support by senior staff, and escalate where appropriate, in order to provide a timely and accurate response to enquiries.
- Support the maintenance of office files, documents and records in accordance with established systems and processes, so that information is current and readily available for staff.
- Undertake standard data entry tasks in accordance with defined systems, to ensure information is organised and readily available.
- Assist in creating simple images or information using standardised templates, such as graphs or tables to support the drafting of reports for staff.
Knowledge & Skills:
- Ability to use standard office equipment such as photocopiers and scanners.
- Ability to follow standard business support processes and procedures.
- Knowledge of standard office software packages, e.g. Microsoft word, Excel.
- Ability to provide information using courtesy and tact.
- Good attention to details.
- Good client orientation and communication skills
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
- Education: Completion of secondary school education.
- Experience: Two or more years of experience in general administrative work.
- Language: Fluency in English language (both written and oral)
TERMS AND CONDITIONS
- Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
- The World Food Programme DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS.
- WFP embraces diversity and equal opportunity. We are committed to building a team that celebrates diversity and inclusivity in all ways.
- All employment is decided on the basis of qualifications and merit.
Business Support Assistant, SSA2
ORGANIZATIONAL CONTEXT
- This job is in the Kenya Country Office and the job holder will be based in our Kakuma Sub Office.
- The job holder will be required to provide administrative and programmatic support to the Kakuma team and support a specific business stream and will report to a Programme Associate.
- At this level, work is carried out under close supervision and job holders are expected to produce organised and accurate work with regular and close contact and communication with the beneficiaries.
KEY ACCOUNTABILITIES (not all-inclusive)
- Collect, sort and disseminate correspondence, reports and other materials to meet the required demands of staff to time standards.
- Respond to simple routine queries with readily available support by senior staff and escalate where appropriate, in order to provide a timely and accurate response to enquiries.
- Support the maintenance of office files, documents and records in accordance with established systems and processes, so that information is current and readily available for staff.
- Undertake standard data entry tasks in accordance with defined systems, to ensure information is organized and readily available.
- Assist in creating simple images or information using standardized templates, such as graphs or tables to support the drafting of reports for staff.
STANDARD MINIMUM QUALIFICATIONS
- Education: Completion of secondary school education.
- Experience: Two or more years of experience in social work.
- Language: Fluency in English language (both written and oral)
Knowledge & Skills:
- Ability to use standard office equipment such as photocopiers and scanners.
- Ability to follow standard business support processes and procedures.
- Knowledge of standard office software packages, e.g. Microsoft word, Excel.
- Ability to provide information using courtesy and tact.
- Good attention to details.
- Good client orientation and communication skills
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TERMS AND CONDITIONS
- Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
- The World Food Programme DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS.
- WFP embraces diversity and equal opportunity. We are committed to building a team that celebrates diversity and inclusivity in all ways.
- All employment is decided on the basis of qualifications and merit.
- Applicants profile MUST match the C.V attached. Any discrepancies between the C.V and the profile will lead to automatic disqualification.
Deduplication and Biometric Adjudication Operator, SC5
BACKGROUND
- Under the overall responsibility of the Business Transformation Assistance, the incumbent is expected to deliver and complete a wide range of deduplication and biometric adjudication operations support duties as detailed below: –
KEY ACCOUNTABILITIES (not all-inclusive)
Adjudication:
- Adjudicate potential biometric duplicates via the deduplication engine.
- Perform comparisons between biodata and biometric data (photos, fingerprints, or iris) of potential duplicates.
- Make adjudication decision by marking identities as either unique, duplicate, or undecided.
- Perform adjudication decisions in line with CO timeline and location requirements.
- Ensure adjudication decisions made are accurate.
- Submit timely reports.
Deduplication:
- Identify and Analyse duplicate biometric identities on WFP SCOPE platform and advise if the duplicates can be removed through a script or manual deduplication.
- Analyse individual identities and household records captured during biometric registration that have been marked as duplicates in single or multiple locations. Noting to incorporate the nature of interventions, the timelines of the registration and the roles of the duplicates.
- Make decision on duplicate identities in SCOPE while factoring in any protection issues that may arise in line with the developed SOP. Also, perform deduplication decision in line with CO timeline and location requirements.
- Ensure proper documentation of identities that have been actioned upon. This includes documents that have either been deleted or edited.
- Submit timely reports of all cases handled while regularly consulting on emerging patterns to ensure that there is uniformity in decision making.
- Training on standardized reporting, data analysis and cleaning
- Suggest improvements to methods and processes to support the continuous improvement of the process.
- Perform any other duties as required.
STANDARD MINIMUM QUALIFICATIONS
- Education: Completion of secondary school education preferably supplemented by courses in a field related to information technology and data.
- Experience: Experience in data analysis with excel and governance
- Language: Proficiency in English
4Ps CORE ORGANISATIONAL CAPABILITIES
Purpose
- Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
- Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
- Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
- Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
People
- Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
- Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
- Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
- Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
Performance
- Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
- Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
- Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
- Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Partnership
- Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
- Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
- Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
- Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.