Sales & Marketing jobs, Public relations jobs, Customer Service jobs, Business Development jobs,
Assistant Branch Manager
Job Purpose
- To promptly respond to retail customer’s inquiries, handle complaints, troubleshoot problems, provide information, maintain client compliant database.
- Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Sale team & General helpers).
Job Responsibility and Accountability
- To promptly respond to retail customer’s inquiries, handle complaints, troubleshoot problems, provide information, maintain client compliant database.
- Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Sale team & General helpers).
Accountabilities
- Schedule daily operations-prepare a schedule of activities in the branch and allocate tasks to the team. Ensure presentation and visual merchandising (Display) of showroom as per the required standards.
- Ensure Showroom is fully stocked with required stocks. Ensure that all POPs are in place and pricing completed.
- Follow up those customers are promptly attended to on arrival in the showroom. Assist Sales Persons in closing the sale.
- Carry out product discounting in conjunction with Orion guidelines.
- Ensure Credit Notes are correctly processed in accordance with set guidelines.
- Ensure all Gate Passes, LTO, Stock Movements are correctly processed in accordance with Procedures. Follow up on Consignments.
- Prepare Manual Delivery Notes and reports to Management.
- Manage stocks in liaison with the Stores & Dispatch Supervisor/Stores Assistant.
- Follow up with Transport Coordinator to ensure all deliveries are carried out as scheduled.
- Resolve conflicts- looks after the problems faced by the staff and resolves any conflicts that may hamper the functioning of the branch.
- Ensure all staff are trained as per the training calendar. Ensure discipline is maintained by the Showroom team.
- Ensure staff presentation is smart and formal attire is adhered to.
- Ensure breaks by staff are taken in an orderly fashion and timings are adhered to.
- Responsible for staff leave management
Qualification
- A Minimum qualification of a degree in Sales & Marketing, Public relations or Customer service or any business-related course is required.
Experience and Key Skills
- At least 5 years’ experience in sales or marketing, customer care from a service industry back ground in a retail supervisory or management position.
- Excellent personal presentation and telephone etiquette.
- Proficient in relevant computer applications.
- Excellent people /customer service skills.
- Excellent Report writing skills.
- Excellent interpersonal skills.
- Excellent communication skills both verbal and written.
- Good problem analysis and solving skills.
- Good listening skills.
- Computer skills.
- Good organizational skills.
Qualified candidates are encouraged to send their applications to careers@hotpoint.co.ke on or before 14th August 2023 indicating the preferred location. Only shortlisted candidates will be contacted. Thank you