Latest Job Openings at Absa Bank Limited

Sales and Marketing jobs, Business Development jobs, Finance jobs, Accounting jobs, Actuarial science jobs, Economics jobs, Statistics jobs,

Business Development Officer – Nakuru Branch ( FAK)

Job Summary

• To support Nakuru Branch in general business with the required skills to meet the customers’ expectations and revenue objectives.

Job Description

• Establish and maintain professional relationships through networking with intermediaries within the retail segment.
• Host regular and relevant functions (as agreed with line management) to seek opportunities to develop strong relationships and business bonds.
• Nurture established relations with intermediaries and clients within the retail space to ensure the continuous enhancement and improvement of customer retention initiatives.
• Implement a business acquisition strategic plan by growing GWP in line with the Company’s growth strategy for the retail segment through retention, generic growth, and acquisition of new business. 
• Work closely with assigned agencies to achieve growth objectives in target market segments.
• Sign service-level agreements with our identified top supporters at the Branch and ensure agreed TATs are followed up across internal departments. 
• Acquire and develop new agents by carrying out a series of strategic business development interventions. 
• Drive First Assurance’s profitability objective by growing a balanced portfolio within the retail segment by initiating partnerships to drive profitable products with key partners alongside other initiatives.
• Conduct regular training for intermediaries and clients within the retail segment to increase understanding and uptake of the company’s products.
• Manage agreements with the channel partners and ensure consistent compliance by all parties. 
• Support new product development/product review by seeking gaps/solutions in the market guided by technical feasibility, commercial viability, and market compatibility and ensure alignment with customer requirements, financial attractiveness, and product development guidelines. 
• Support collection efforts and ensure compliance with the company’s credit policy.
• Prepare monthly business development reports detailing initiatives, performance, and other related projects/activities. Collect market intelligence through research by reading articles, publications, the internet, word of mouth, and networking on a daily basis to keep abreast of market developments.
• Assess market opportunities with respect to competitor sales sources by remaining in touch with market forces and influencers.
• Ensure top-notch customer experience is provided to all business partners across the entire retail channel.

Requirements

Knowledge, experience and qualifications required:

• Bachelors’ degree in a Business related field.
• Professional qualification in Insurance (ACII, AIIK) an added advantage.
• At least 3+ years experience in the financials sector and an added advantage in the insurance industry and in sales and business development position.

Technical/ Functional competencies

• Knowledge of insurance regulatory requirements
• Knowledge of insurance products
• Sales and marketing management skills

REQUIRED SKILLS

• Performance monitoring and evaluation, Market research, intelligence, Business development, Business strategy, Business intelligence, Sales strategy, Marketing

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Credit Risk Talent Academy

Job Summary

• To analyse the risks associated with new lending, structuring and derivative proposals with the intention of facilitating new business.

Job Description

Credit Risk Talent Academy

Introduction:

• The Credit Risk Talent Academy aims to attract and retain high-calibre talent to join the following roles: credit underwriters, portfolio managers, collections and recoveries managers, and business assurance officers. The Academy will provide a comprehensive training program that will equip the talent with the skills and competencies required to effectively manage credit risk across our diversified credit portfolio.

Program Structure:

• The Credit Risk Talent Academy will be a 12-month training program that will allow the successful candidates to initially go through a formal induction and orientation and thereafter rotate within the following areas: Wholesale Credit, Retail Credit, Business Support and Recoveries, Collections and Recoveries, and Digital Mobile Credit. The rotation will be for a period of 1-3 months in each department, and the training program will be a combination of classroom training, on the- job training, and mentorship. Only the successful candidates will be confirmed into the roles within the Credit Risk function.

Program Qualification:

The following courses will be offered. Participants will be awarded certificates of completion:

• Credit Risk Management – covering the fundamentals of credit risk management, credit analysis and underwriting, and risk mitigation strategies.
• Wholesale Credit Risk Management – focusing on the wholesale credit portfolio of the bank, including corporate and institutional clients, and the associated risk management strategies.
• Retail Credit Risk Management – focusing on the retail credit portfolio of the bank, including personal and small business loans, and the associated risk management strategies.
• Collections and Recoveries – covering the collections and recoveries process for both wholesale and retail credit, including negotiation techniques and legal aspects.
• Digital Mobile Credit Risk Management – covering the digital mobile credit portfolio of the bank, including mobile loans and payment services, and the associated risk management strategies.

Upon completion of the 12-month program, participants will.

• Receive a certificate of completion from the Credit Risk Talent Academy.
• Join a pool of credit professionals and will have first priority in taking up roles in credit as opportunity arises.

Requirements:

The ideal candidate must meet the following criteria:

• A bachelor’s degree in mathematical finance, actuarial science, economics, statistics, or its equivalent.
• Working knowledge of risk management policies, procedures, and pricing.

Preferred Experience

• Working knowledge of Group policies and strategies relative to the credit function
• Product knowledge
• Detailed understanding / fit of the vision for Risk.
• Working knowledge of local country structure and strategy
• Leadership and performance development of a team
• Managing risk and reward

Desired competencies

• Commercial awareness
• Strong analytical skills
• Problem-solving skills
• Attention to detail.
• Strong communication and interpersonal skills
• Customer-focused
• Teamwork and collaboration

**Application Deadline – 10th November 2023***

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Home Loan Specialist

Job Summary• To recruit and retain Home Loan customers.
• To deliver exceptional retail business performance through Home Loan sales & excellent customer service
• To develop and maintain a high profile for Home Loans within a number of branches.
• To ensure that all aspects of operational rigour are maintained when involved in the home loan process.

Job Description

Key accountabilities/Deliverables

Sales and Service: Time Split 75%

• Drive and deliver exceptional sales performance by identifying and meeting customer’s home loan needs.
• Achieve & Exceed Home Loan & Cross Sale Targets
• Utilise the standard sales process to identify customer’s Home Loan requirements
• Facilitate customer understanding of the Home Loan procedure and process.
• Champion and manage Home Loan product & channels.
• Own and drive the outlet home loan sales objectives/targets.
• Maintain Home Loan sales performance statistics for management information usage.
• Manage customer queries and complaints by taking ownership, escalating where necessary and resolving in a timely manner.
• Identify when & where to refer customers to an appropriate area of delivery for other product sales help or advice.
• Ensure documentation such as the home loan application and internal submission forms are fully completed & error free.
• Deliver world class customer service practices and ensure adherence to Barclays Service standards.
• Accurate collation and packaging of relevant documents for processing.
• Conduct branch Home Loan marketing campaigns and participate in country level campaigns.

 Operational Rigour Practices: Time Split 15%

• Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
• Follow the Retail end to end procedures for Home Loans ensuring new accounts are KYC compliant
• Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises.
• Ensure the Bank’s Home Loan lending criteria is met.

Team Working: Time Split 5%

• Build effective relationships with branch staff and key support functions e.g. service delivery and risk to develop networking for potential Home Loan referrals.
• Share knowledge experience and best practice with other team members.
• Provide cover for other Home Loan Advisors at all levels when required.
• Provide honest, direct and constructive feedback to others, as well as progress on leads/referrals.
• Build relationships with external stakeholders to obtain external sales leads and business relationships with third parties.

Self: Time Split 5%

• Agree performance development objectives with the team leader.
• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.

Role/person specification

Knowledge and Skills

• A good understanding of Retail goals & objectives
• A good understanding of the outlet’s objectives – growth of sales, cost control and income contribution
• A thorough understanding of the sales process
• An in-depth knowledge of the Home Loan product and lending policy.
• Good working knowledge of the internal and generic Home Loan, purchasing and related processes.
• A good working knowledge and understanding of relevant Home Loan legislation e.g. KYC, Money laundering, banking code, service standards, health & safety standards etc.
• A working knowledge of the procedure manuals
• A thorough knowledge of the bank’s tariff, products and services
• A thorough knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements.

Behavioural Competencies

• Execute at speed
• Build Pride & Passion
• Grow Talent and Capability
• Delight Customers
• Drive Performance
• Protect and enhance our reputation.

Technical Competencies

• Excellent Planning & Organisation skills
• Good Selling/influencing skills.
• Very strong Communication & questioning skills
• Good numeracy & analytical skills
• Quality conscious
• Customer service orientation
• Listening skills
• Presentation skills
• Team working

Other requirements specific to the role:

• A high level of drive and determination
• Completion of certificate on Home Loan product training
• Knowledge of legal processes involved with property purchase.
• A sound working knowledge of our competitors’ products & services.

Training likely to assist effectiveness in the role and may have been completed prior to undertaking this role:

• Home Loan product and process knowledge
• Sales & marketing
• KYC & Operational Rigour
• Influencing & negotiation
• Time management
• PC Skills

Additional details of exceptional aspects of the demands of the role:

• May be required to move outside branch for sales purposes.
• Will be required to support sales initiatives during campaigns.
• May be required to provide cover outside of home branch.
• The working environment may be highly demanding and challenging.
• An understanding of the current country economic trend

APPLY HERE