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M-Pesa Africa – Capability & Skills Specialist

About the Role

You will work closely with the Human Resources team to support business training and capability development needs, talent segmentation, development & succession planning; talent management routines; learning needs assessments; performance management; knowledge management and developing competency directories. Within these domains, the focus of this role is to cascade policy & process and the introduction of best practices, facilitation and implementation as well as measurement and reporting of learning and development activities, initiatives and results within M-Pesa Africa.

RESPONSIBILITIES

• Conduct training needs assessment, recommending and implementing programs to support key skill areas. 
• Conduct learning needs analysis using pre-defined craft to define development goals for individuals, teams, and learning programs for Departments, ARTS/COEs.
• Apply knowledge of learning styles and 70:20:10 principle to select a blend of existing learner-led, instructor-led and online solutions to achieve learning outcomes.
• Evaluate learner satisfaction and transfer of learning to the workplace to advise Line Managers about career and performance improvement for Departments, ARTs/COEs.
• Apply technology to drive efficiencies and build a learning culture for Departments, ARTs/COEs.
• Oversee the continued roll out of a consistent Performance Management process that focuses employee efforts on the achievement of business goals and attainment of requisite skills/ competencies to sustain profitable growth.
• Evaluate and maintain leadership and technical competency models that facilitate the assessment of employees versus these competencies.
• Collaborate with business unit leaders and HR Business Partners to understand business goals and to build employee development strategies that ensure a strong future talent pipeline.
• Administer talent processes which focus on building bench strength to meet current and future business needs. In this regard, define critical roles for succession planning as well as facilitate and support succession planning initiatives and deliberately build strong talent benches for such roles.
• Where requested, develop basic training content/curriculum for new managers, self-development, companywide soft skills programs.
• Support proactive Talent Retention initiatives and programs as part of the Talent Management agenda.
• In liaison with business unit partners, conduct continuous coaching and mentoring awareness sessions amongst member of staff while documenting coaching and mentoring best practices.
• Track and support staff under the mentorship program (mentors and mentees) through resource materials and referrals.
• Curate FinTech Academy Career Paths, Curriculum, Learning Paths including end-to-end management of the Academy.
• Design and implement People Leader Development Program tailored to M-Pesa Africa’s developmental priorities.
• Post-training evaluation to evaluate the impact of training on the actual work performance of the participant trained.
• ROI Analysis and evaluation & Prepare Post-training evaluation reports.
• Provide input for weekly reports on completed, ongoing and planned activities.
• Prepare individual training reports including happy sheet ratings.
• Provide input for monthly, quarterly and annual reports on training and development initiatives for the month/ongoing and upcoming up to 3 months.

QUALIFICATIONS

• A Bachelor’s Degree in Human Resources, Social Sciences or Industrial Psychology from a recognized university. 
• 3-5 years’ experience in Talent Management with exposure in implementing a Talent Management strategy and various talent interventions in a similar role at a fast-paced work environment.
• Accredited coaching certification
• Exposure to Talent Analytics and Talent Management approaches coupled with good numeracy skills.
• Excellent and demonstrable interpersonal, influencing and negotiation skills.
• Good understanding of the roles and responsibilities of key business functions and how they interrelate to achieve business objectives.
• Experience in curriculum and content development.
• Excellent presentation and facilitation skills
• Vast experience in Psychometric and Talent Assessment methodologies
• Experience in running assessment centers.

Data Scientist

JOB DESCRIPTION

Reporting to the Lead -Data Scientist, the Data Scientist will develop and run with data-centered projects. In keeping with this overarching aim, the data scientist will be required to outline work requirements, develop, and deliver relevant projects. The role holder will also harness their mastery of Data Science to consult on various aspects of their projects. To be successful in this position, the role holder will use data to ultimately inform and promote the company’s expansion.

RESPONSIBILITIES

Key Responsibilities:

• Collaborate with cross-functional teams to understand business needs and identify data analytics opportunities. 
• Collect, clean, and preprocess large datasets from diverse sources, including telecommunications traffic, mobile money transactions, and fibre network performance data.
• Utilize cloud-based analytics tools and platforms to conduct in-depth data analyses, predictive modelling, and data visualization.
• Contribute to the development and deployment of machine learning models to enhance service offerings, optimize network performance, and improve customer satisfaction.
• Monitor and evaluate the effectiveness of data models and analytics solutions, making adjustments as necessary.
• Assist in the integration of data analytics findings into operational processes and strategic planning.
• Stay updated with the latest trends and technologies in data science, telecommunications, and cloud computing.

QUALIFICATIONS

Minimum Qualifications:

• Bachelor’s degree in Data Science, Computer Science, Statistics, Mathematics, or a related field. 
• 1-2 years of experience in building data driven solutions with a bias towards machine learning.
• Proficiency in data analytics and machine learning tools (e.g., Python, R, SQL, TensorFlow, PyTorch).
• Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud) and their data analytics services.
• Strong understanding of data preprocessing, exploratory data analysis, and predictive modelling techniques.
• Familiarity with big data technologies (e.g., Hadoop, Spark) is an advantage.
• Excellent creative problem-solving skills and the ability to work in a fast-paced, dynamic environment.
• Strong communication skills, with the ability to translate complex technical findings into actionable business insights.

Consumer Credit Specialist

JOB DESCRIPTION

Reporting to the Credit Tribe Lead, the Consumer Credit Specialist will be responsible for leading the development of Consumer Credit propositions, identifying potential consumer products and services, conducting market research; generating product requirements; determining specifications, pricing, and go to market planning for assigned consumer credit products and services. 

RESPONSIBILITIES

Insights, Research and Analysis

• Determine customers’ needs and desires by specifying the research needed to obtain market information.
• Articulate market requirements, consumer trends and opportunities. 
• Identify opportunities for product innovation and enhancements.
• Assess and benchmark to competition, and drive market leadership through best-in-class consumer credit products and customer experience.

Product Planning and Management

• Recommend the nature and scope of present and future consumer credit products by reviewing product specifications and requirements, appraising new product ideas and/or product changes.
• Bring new consumer credit products to market by analyzing proposed product requirements and product development programs.
• Define the long-term strategy of consumer credit products and create and manage product road map.
• Prepare market requirement documents and product use cases to drive product activity.
• Work with commercial team to develop pricing strategies and product policies.
• Provide technical & thought leadership throughout various stages of product lifecycle – planning, design, specification, implementation and launch.
• Create user cases and detailed consumer credit product roadmap documents to articulate desired features and functionalities to the Consumer Credit Squads
• Build relationships with, onboard and manage partnerships required for the execution of the consumer credit products.

Customer and End-User Support

• Manage consumer credit product-related support, feedback, and inquiries from users.
• Co-ordinate market research to track customer and end-user feedback.
• Use market feedback to inform consumer credit product refinements and ongoing development.
• Build awareness and understanding of the products across the company – be consumer credit evangelist.’

Post Launch governance 

• Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends, and risks/opportunities for both short and long term.
• Support teams that track and manage business case metrics and financial planning models ensuring that product delivery stays on track and on budget.
• Monitor impact of product features on key metrics

Core competencies, knowledge and experience

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Direct reports: 

• Will serve as PO to the Consumer Credit squad. 

Key performance indicators

• Adherence to set Credit Tribe business OKRs and commitments.
• Successful roll out of new consumer credit products and services in time, and most efficient manner
• Driving achievement of Mission budget for products in Consumer Credit
• Optimization of existing consumer credit products and services.
• Delivery schedule of all consumer credit products based on their priority.
• Growth and retention of set consumer credit customers 
• Provide guidelines and process for the implementation of reward and recognition activities. 
• Delivery of relevant target digitization projects/Initiatives. 
• Compliance with all relevant regulations and internal policies and procedures. KPIs could include regulatory compliance metrics, audit results, and risk management metrics.
• Agile Maturity rating, Employee Engagement (eNPS) and Productivity.

QUALIFICATIONS

• At least six (6) years’ knowledge and experience in a relevant field with at least three (3) in product management, product development, sales or business development
• Experience in Consumer Credit within financial services.
• Relevant Business or IT Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning. 
• MBA or relevant Master’s degree is an added advantage. 
• Member in good standing of a recognized professional body. 
• Superior business understanding, with the ability to leverage technology to solve business and technical issues.
• Strong stakeholder and strategic partners acquisition skills.
• Possess high professional and ethical standards. 
• Be a strategic thinker with an analytical mind.

Administrative Assistant

JOB DESCRIPTION

Reporting to the Director, Public Sector Digital Transformation, the role holder will support growth of Public Sectors’ Business opportunities, we are looking for a detail-oriented and driven Executive Assistant within the Public Sector Digital Transformation unit. The responsibilities of the successful candidate will include Responsible for leading & coordinating all administrative tasks within the Director’s office and ensures the efficient running of the Public Sector digital Transformation.

RESPONSIBILITIES

Key accountabilities 

• Serve as a primary point of contact between the Office of the Director and all other internal and external stakeholders, including helping to coordinate the work of the different groups and providing administrative support for governance meetings.
• Oversee the performance of other Support Staff within the Supported Cluster.
• Act as an office manager by keeping up with office supply inventory, Rack daily expenses and prepare weekly, monthly, or quarterly reports.
• Format information for internal and external communication – memos, emails, presentations, reports as well as reviewing and sending communications on behalf of the Business Cluster supported.
• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings.
• Work directly with the Director to support all aspects of his daily work routine.
• Maintain the Director’s and Unit calendar, including scheduling meetings, appointments, speaking engagements, and travel arrangements. Exercise discretion in committing time and evaluating needs.
• Support cluster project activities and processes including planning, intake, prioritization, as well as in fostering collaboration of key stakeholders.
• Assist the Director and cluster supported in the development of presentations and white papers for internal and external audiences.
• Determine priority of matters of attention for the Leadership; redirect matters to staff to handle, or handle matters personally, as appropriate.
• Keep the Director and Cluster leadership advised of time-sensitive and priority issues, ensuring appropriate follow-up.
• Schedule departmental meetings; assist in the preparation and distribution of meeting agendas and materials.
• Complete a variety of special projects including presentations, financial Information, special reports, and agenda material.
• Other additional and/or alternative duties as assigned from time to time, including supporting other Team’s activities.

QUALIFICATIONS

• Bachelor’s degree in business, Communication or Public Administration.
• Over five years’ prior experience in supporting a senior executive or Board of directors.
• Excellent understanding of frequently used computer software and programs.
• A detail-oriented self-starter with Excellent organization and time-management skills.
• Someone who exhibits sound judgment with the ability to prioritize and make decisions.
• Energetic and eager to tackle new projects and ideas.
• Comfortable interacting with high-level executives
• A team player capable of cultivating productive working relationships across the organization.
• Resourceful, with a “can-do” attitude
• Thrives in a fast-paced environment.
• Exceptional communications skills, Exceptional writing, editing, and proofreading skills and ability to pay attention to detail.
• Good time-management skills and has ability to stay organized and has strong interpersonal skills.

APPLY HERE