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Global Operations Analyst
Summary
The Global Operations Analyst within the Global Impact (GI) department is a key member of the Global Operations team, responsible for improved business operations, quality content creation, data analysis, and contributing to operational effectiveness. This individual will build and maintain tools, collateral, analytics and reporting to highlight performance metrics and other key information.
The Global Operations Analyst will leverage strong business partnering acumen to coordinate cross-functional relationships and drive a cohesive, coordinated effort to support strategic, operational, and financial objectives of the department and the organization.
Key Responsibilities
Business Operations and Project Coordination (60%)
- Partner with the GI Global Operations team to identify and coordinate issues with regional operations teams regarding departmental initiatives including internal Operating Reviews and budget forecasting/tracking.
- Maintain data quality within internal databases with strategic development, finance, HR and legal to support performance compliance across department.
- Monitor and maintain departmental dashboards, providing analysis and insights to ensure data integrity.
- Support GI Global Operations team to identify opportunities to troubleshoot and enhance performance on departmental initiatives including GI Global Operations strategic planning.
- Attend and assist in coordinating meetings involving the GI department to:
- Capture and disseminate notes and action item summaries as well as progress updates.
- Develop and manage workplans, and other content that support effectiveness of meeting outcomes.
- Facilitate strategic department projects that support the execution of the GI Global Operations priorities, as needed.
Content + Information Management (40%)
- Develop and publish templates, tools, and procedures for GI Global Operations to enhance coordination, communication, and capacity building across the organization.
- Provide strategic communication support, developing draft communications and presentations on behalf of the GI Global Operations team and Chief Global Impact Officer including:
- Gathering input and feedback from various sources through the development, administration, and analysis of internal surveys.
- Synthesizing internal survey results in determining strategy and execute against internal projects, initiatives, processes, and events.
- Collaborate with Global Impact team members to identify collateral needs, and work with Marketing to coordinate collateral and content is in alignment with Water.org brand standards and marketing guidelines.
- Work with GI Global Operations team to assist in identifying departmental training needs, developing objectives and content, as well as coordinate with other departments on training delivery.
Management Responsibility:
- Individual contributor with no subordinates.
This description is not designed to cover or contain a comprehensive listing of scope, stakeholders and linkages for every project, duty or responsibility but is intended to highlight internal or external processes, functions and jobs/roles that are expected to regularly interact with this position to deliver work. Scope may change or be assigned at any time with or without notice.
Skills and Competencies
- Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
- Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Drives Results – Consistently achieving results, even under tough circumstances.
- Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
- Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Manages Ambiguity – Manages ambiguity by operating effectively, even when things are not certain or the way forward is not clear.
Qualifications
Required:
- Bachelor’s degree in corporate communications, business intelligence, or related fields of study and/or equivalent working experience.
- At least three years of progressive responsibilities leading implementation in a business operations and/or project management function within a complex operating environment, including:
- Advanced proficiency with Microsoft Office products and related platforms and Adobe software.
- Outstanding communication skills, both orally and in writing required. Demonstrated strength in a broad range of communications and supporting tools strongly preferred.
- Ability to coalesce disparate information and inputs into a concise path forward, including demonstrated success in translating knowledge and context into action and outcomes.
- Language(s): Proficient (written and verbal) in English.
Preferred:
- Experience working in a global organization preferred.
- Experience managing content libraries and building information management structures in SharePoint strongly preferred.
Philanthropic Funds Manager
Summary
The Philanthropic Fund Manager within the Global Impact department is primarily responsible for developing, managing, and reporting on philanthropic funding that Water.org raises to support our programmatic work across the globe. The Philanthropic Funds Manager will partner with the departments’ senior leadership as well as act as a strategic business partner and advisor to the Strategic Development team to define the vision and potential themes for each philanthropic fund (such as gender, climate, financial institutions, etc.), provide guidance on the scope and prioritization of interventions and determine appropriate timelines for each philanthropic fund.
The Philanthropic Fund Manager will leverage advanced proficiency and subject matter expertise in grant/fund management, program design and stakeholder management to drive end-to-end philanthropic fund management processes covering intervention development and management. In addition, the successful candidate will partner with Strategic Development to ensure regular performance and financial reporting to donors and related content.
Key Responsibilities
Philanthropic Fund Management (45%)
- Partner with Global Business Development global product teams (Financial Institutions and Infrastructure) to establish themes for each fund as well as criteria and guardrails for interventions.
- Establish and operationalize new philanthropic funds within agreed timelines as well as overseeing day-to-day execution of each fund.
- Develop and implement due diligence process to review and approve appropriate interventions.
- Establish and implement a clear process for reviewing and providing feedback on proposed interventions to ensure they meet criteria and guardrails.
- Establish detailed budget for the philanthropic fund by both expense category and by year.
- In partnership with Finance, establish expense tracking process for each philanthropic fund.
- Establish and implement communications plan with regional teams to review. intervention performance to date and escalating exceptions to relevant stakeholders.
Philanthropic Fund Reporting (30%)
- Partner with Finance to develop regular reporting on actual vs. budget expenses,
- Partner with Strategic Development to establish timelines and processes to collate feedback from various internal teams on philanthropic fund performance; review and ensure feedback meets the organization’s donor reporting standards.
- Partner with Global Impact Operations team to ensure effective tracking and internal reporting of philanthropic fund progress.
- Provide regular reporting updates to senior leadership both within Global Impact and for the organization’s Executive Committee as part of the monthly operating review process.
New Philanthropic Funds Development (25%)
- Partner with Chief Global Impact Officer, Global Business Development team and Regional Directors to define the ‘investment theses’ to activate strategic directions and help attract pipeline of philanthropic revenue to drive execution and positioning the organization’s unique value.
- Partner with Director of Global Impact Business Development and Strategic Development team to develop a value proposition for each philanthropic fund, including key donor messaging, vision, high level goals etc.
- Set out key requirements for the effective ongoing management of the philanthropic fund, including high level budget, intervention priorities and guardrails, reporting requirements and high level KPIs. Partner with Strategic Development to ensure fundraising activities comply with these requirements.
Qualifications
Required:
- Bachelor’s degree and/or equivalent related working experience.
- Minimum of ten years of progressive experience developing and overseeing international development projects and/or managing philanthropic funds in impact investing sector or within a social impact organization/NGO with oversight of project due diligence, project management and stakeholder management, including:
- Demonstrated track record of building and scaling project/program management processes to successfully deliver impact and related business results across diverse, geographically dispersed teams. Able to successfully manage oversight of multiple projects from initiation to close out.
- Working knowledge of fund management principles and methodologies, including exposure to impact investing trends and priorities.
- Proficient with MS Office software and related applications, with an ability to translate disparate information and data into clear, compelling visualization of programmatic and financial performance.
- Superior communication, negotiation, and stakeholder management skills, with demonstrated experience working in a global, multi-stakeholder environment.
- Language(s): Proficient (written and verbal) in English
Preferred:
- International NGO experience.
- Working experience within the Water and Sanitation sector and/or working with financial services and products.
- Multi-regional experience is strongly preferred.
- Language(s): Proficiency (written and verbal) in other languages is a plus!
Travel Requirement:
Up to 5% of domestic and global travel.
Administrative Services Specialist
Summary
The Administrative Services Specialist position within the Global Impact department is primarily responsible for ensuring operational and executive effectiveness through delivery of defined, specialized administrative services and project support.
Reporting to the Regional Operations Director, Africa, this individual will build relationships with staff across multiple regional functions and will implement a broad range of services that support critical business objectives related to maintaining compliance with legal, regulatory, and corporate business standards and policies.
Success in this role requires strong initiative and problem-solving skills, including the ability to think ahead and seek out ways to help optimize the functioning of regional operations and related projects and priorities. As such, this individual will exhibit exceptional customer focus and a strong track record of results-orientation.
Key Responsibilities
Office Administration (30%)
Implements policies and standard operating procedures for administration of the organization’s legal entity, corporate safety and security, and coordination of office-based services, including, but not limited to:
- Liaise + maintain documentation with landlord and/or vendors on requests for repairs, office modifications, cleaning services, transportation, hotels, etc.
- Ensure office space is secured (maintain logbook for visitors/vendors, manage master keys, maintains roster of emergency numbers, etc.)
- Post legal notices (as required) at the office location.
- Coordinate safety + security meetings, post evacuation plans, distribute materials, etc.
- Coordinate correspondence related to office operations, mail, and courier services.
- Act as Point of Contact for office location/Hub staff on office space requests, such as desk assignments, security badges, office supplies, etc.
- Maintain and/or monitor calendars of holidays, organizational deadlines, and other important timelines critical to maintain office operations.
- Troubleshoot and support team on technology needs, including issue identification and resolution in line with the organization’s Technology policies and procedures.
- In conjunction with Regional Finance, maintain current inventory of office supplies and assets.
- Supports procurement procedures, such as collecting quotations, posting tenders (as applicable), acting as point of contact for the office location for vendor inquiries.
Project Coordination – Regional Events (30%)
- Schedule and coordinate meetings and events in support of the region and/or country office coordinating timing across international time zones and arranging audio and visual technology that meets participant needs.
- Proactively identify needs for deliverables, meetings, and events and develop processes to meet deadlines, coordinate team member participation, and drive successful results.
- Research and secure appropriate venues, catering, and/or necessary equipment for events and meetings. Create event budgets, perform cost analysis, and liaise with vendors; prepare post-event analysis and reconcile all billing/invoices.
- Develop, request, consolidate, format, archive, and proactively share meeting materials and follow-up information.
- Manage internal and external events calendar for the region ensuring successful participation by the team during the year.
Business Operations Support (20%)
- Coordinate and manage scheduling of regional meetings. Take accurate and relevant meeting notes or minutes, disseminate key meeting information, and track follow through of action items from meetings.
- Create and maintain systems for tracking and coordinating work, and proactively communicate with team members regarding status of work.
- Manage teams travel support services in line with the organization’s Travel & Entertainment policy and procedures, such as booking travel, arranging transportation, hotels, coordinating visa requests, Research travel options based on satisfaction scores, market updates, etc.
- Maintain organized team SharePoint site and files, and ensure information is easily accessible. As applicable, implement administrative requirements of global processes and governance, such as creating templates, preparing/retaining communication on SharePoint or other platforms, maintaining records, etc.
- As directed or assigned, provide administrative support for committees, projects and related operations priorities of moderate complexity and duration.
Executive Support (20%)
- Schedule meetings for and manage the calendar of the Regional Director; liaise with staff and external parties on availability of the Regional Director.
- Submit timely, accurate, and policy-compliant expense reports on behalf of team members.
- As directed or assigned, draft and edit general communications, correspondence, presentations, documents, and reports. Critically review and fact-check materials provided to executives for clarity and quality.
- Maintain and/or monitor calendars, e-mails, deadlines, and appointments for management.
- Draft and edit presentations, documents, graphs, visuals, and reports as required.
Management Responsibility
- Individual contributor with no subordinates.
This description is not designed to cover or contain a comprehensive listing of scope, stakeholders and linkages for every project, duty or responsibility but is intended to highlight internal or external processes, functions and jobs/roles that are expected to regularly interact with this position to deliver work. Scope may change or be assigned at any time with or without notice.
Skills and Competencies
- Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
- Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Drives Results – Consistently achieving results, even under tough circumstances.
- Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
- Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Manages Ambiguity – Manages ambiguity by operating effectively, even when things are not certain or the way forward is not clear.
Qualifications
Required:
- Bachelor’s degree and/or equivalent work-related experience.
- A minimum of five years of experience in an executive and administrative services role in a complex operating environment, including:
- Advanced proficiency with Microsoft Outlook, Word, Excel, PowerPoint, Teams, various internet applications, and email applications.
- Proficient interpersonal skills including the ability to interact with multiple levels of the global and regional hierarchy, visitors, and/or external parties.
- Creating and managing a broad range of oral and written communication.
- Demonstrated understanding of project management methods and tools.
- Impeccable integrity and discretion.
- Language(s): Proficient (written and verbal) in English.
Preferred:
- Eight years or more of executive or administrative service experience.
- Experience working within a global organization.
- Experience implementing processes and procedures.
- Eagerness to learn new systems and use technology to advance efficiency and engagement with regional staff.
- Language(s): Proficient (written and verbal) in regional languages is a plus.