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M-Pesa Africa – Executive & Office Support Specialist
DESCRIPTION
- At M-Pesa Africa, we take immense pride in our innovative solutions and unwavering commitment to excellence. As an Executive & Office Support Specialist, you will play a central role in our operations, providing indispensable support to our executive team, MPA staff and ensuring the seamless functioning of our office environment.
- If you thrive in a challenging and rewarding environment, where your skills will be valued and your contributions recognized, then this is the perfect opportunity for you to showcase your expertise and make a significant impact.
Reporting to the Executive Assistant to the Managing Director, the Executive & Office Support Specialist will be responsible for:
- Responding to enquiries, correspondence both telephone & written communication;
- Booking/scheduling all meetings in liaison with concerned parties;
- Organizing & coordinating all logistics for the HODs and MPA (both internal & external) activities;
- Raising and reviewing all departmental OpEx and Internal Requisitions;
- Monitoring expenditure against set budgets and monthly reporting;
- Reconciling all purchase documentation;
- Managing petty cash, stationary requisition process, filing, and other routine tasks
- Following up on tasks and activities with internal and external stakeholders;
- Coordinating activities and working with stakeholders across M-Pesa Africa Operating countries on initiatives such as the quarterly Townhall, Customer fora, team activities etc. by providing administrative support
- Liaising with the applicable teams to ensure Air ticket / accommodation requests are done and confirmed;
- Assisting in the on-boarding of new employees;
- Providing line management to the Exco drivers.
Skills and competencies required for the role:
- Pleasant personality with strong communication skills
- Ability to work autonomously and support a high energy & demanding sales team.
- Planning and problem-solving skills
- Resourcefulness, Foresight and Anticipation, Adaptability
- Organization skills
QUALIFICATIONS
Apply if you have:
- A degree in Secretarial/business Administration or a relevant field
- 3 years’ experience in customer service, office administration.
- At least 1 year of experience as a department administrator
- Responsibility – manage Senior leaders’ appointments; calendars; manage petty cash, purchase order requisitions; travel and meeting arrangements; preparation of reports; filing;
What you can expect from us
- We believe in a fair and robust interview process
- We have a robust flexible total reward scheme
- Dedicated support and mentoring/coaching
- Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.
Segment Marketing Manager
Brief Description
Reporting to the Segment Lead- HOME, the role holder will be responsible for;
· Driving transformation of our business by establishing Safaricom HOME as the online lifestyle converger for the entire family to accelerate innovation and spur revenue growth.
· Delivering an integrated family proposition, communicate in compelling ways, consistently engage and delight the family with experiences tied to their passion points.
Key Responsibilities
· To help design and execute the overall HOME strategy based on customer insights to drive quality acquisition that will increase the segment size, revenue, profitability and deliver NPS #1.
· Co-create the annual HOME platform plan with key stakeholders with clear growth drivers to be executed quarterly focusing on the 4 transformative pillars: Acquisition, Communication, Engagement and Experience.
· Drive factual and insight led conversations and decisions on HOME across the entire Organization.
· Initiate and generate innovative ideas for each of the 4 transformative pillars above.
· Design and bring to life GTM activities tied to the HOME strategy along with channels and product teams.
· Provide inputs on pricing and product development based on consumer insights to Product, Finance and Strategy team.
· Review and shape the communication strategy and plans working closely with brand team, media and advertising agency to ensure that all ATL & BTL communication is in line with the HOME positioning and strategy.
· Ensure consistent and proactive tracking, measurement and evaluation of activities, HOME performance to deliver on mission and commercial targets.
· Manage budgets efficiently, ensure positive ROI with no overspend to deliver on the HOME objectives.
QUALIFICATIONS
· A degree in marketing, business administration.
· 6 years + experience in Product/Category/Brand Marketing roles.
· Experience in marketing Home/Family solution.
· Strong creative and conceptual skills.
· Attention to detail with excellent interpersonal and communications skills.
· Self-Starter, excellent planner and organizer.
Senior Manager – Segment – HOME
Brief Description
Reporting to the Tribe Lead – Segment Marketing, the role holder will be responsible for;
· Driving transformation of our business by establishing Safaricom HOME as the online lifestyle converger for the entire family to accelerate innovation and spur revenue growth.
· Leading the strategy and overseeing the execution of an integrated Home platform, communicate in compelling ways, consistently engage and delight the family with experiences tied to their passion points.
· Being a custodian of the HOME portfolio, you will be responsible to lead an end-to-end insight led Home Marketing team to acquire, grow and retain customers and efficiently manage the P&L.
Key Responsibilities
· End to end accountability of Home platform from insights and foresights development, relevant family proposition and customer journeys.
· Responsible for segment NPS, Brand love, consideration, and revenue.
· Clear roadmap for the Home portfolio to deliver on mission KPIs.
· Ownership of Home GTM strategy and publicity opex while driving efficiency to deliver maximum ROI value.
· Manage the agency creative development process and resourcing levels required for Safaricom to ensure delivery of above the line, and below the line advertising materials for execution.
· Stakeholder management across the business to deliver brilliant executions for the benefit of the HOME customer and the business.
· People responsibility for the squad to ensure team members and ready, willing and able to deliver the mission.
QUALIFICATIONS
· A degree in marketing, business administration.
· Demonstratable experience in driving a Home/Family platforms/proposition successfully.
· 10 years’ experience in a Marketing role
· Strong leadership skills
· Strong creative and conceptual skills.
· Attention to detail with excellent interpersonal and communications skills.
· An excellent planner and organizer.
Cyber Defense Center Analyst
Key Responsibilities:
- Work in 24*7 shifts performing real time monitoring of security alerts generated by various security tools deployed by Safaricom.
- Serves as a primary point of contact for reporting potential security incidents.
- Validate, classify and open tickets for security incidents.
- Analyze and assess security alerts and escalate to Level 2/3 analysts for further investigations and communication.
- Document security incidents as identified by the case management process.
- Provide feedback on enhancing the operations of the cyber security operations Centre.
- Respond to generated security alerts within the time window as defined in procedural SLAs.
- Pick out potential intrusions from seemingly benign sets of audit logs or security alerts.
- Triage (primary investigation) of detected security alerts and make necessary escalation decisions.
- Escalation to appropriate teams, follow ups and provide assistance during remediation.
QUALIFICATIONS
- Bachelor’s Degree in Electrical Engineering/Computer Science/IT Security/Information Technology
- 3 months working experience in a Cyber Security Operations Center? Or at least 1 year working experience in a Busy IT Security Environment
- Knowledge of common SIEM solutions, the purpose of them and an understanding of how they work
- Knowledge of common network protocols such as TCP/IP, HTTP, DNS, etc.
- Experience with Microsoft Windows and *NIX operating systems is required.
- Knowledge and/or experience with common security tools such as anti-virus, Intrusion Prevention Systems and Firewalls is an added advantage
- Knowledge and/or experience with Relational Database Management Systems (RDBMS) – Oracle, MS SQL, My SQL, Pervasive SQL is an added advantage
- Good communication and presentations skills are required
- Enthusiasm, curiosity, thirst for knowledge and passion for the job is required
- Analytical thinking
- Customer focused. Team spirit