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Team Leader – Bancassurance
Principle Accountabilities
Business planning and growth
- Drive achievement of set targets through customer growth and retention across all lines
- Plan, drive and monitor the Banca sales strategies through segment focus, customer focus needs-based selling
- Develop and refine sales toolkits, client materials and training to reflect the various target proposition
- Performance Management: Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets
- Cost management and Revenue Generation
- People management
- Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management
- Motivate, Coach and Energize the sales staff positively to deliver the best results
- Engage the team in constant Training to address training needs, implement training road maps to ensure an engaged Team
Operational risk controls and procedures.
- Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
- Ensure the team adheres to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
- Ensure the team complies with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Principal Officer
- Tracking and monitoring of TAT for the segment and working with stakeholders to ensure targets are met
People Management & administration:
- Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
- Continuous review & appraisal of sales staff performance and immediate corrective action.
- Ensure sales staff are motivated for maximum productivity
- Cultivate a team culture that enhances support for each other to ensure overall productivity.
- Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
- Ensure discipline and adherence to staff code of ethics by sales staff.
- Ensure planned leave schedule & execution for branch sales staff.
Operational risk controls and procedures.
- Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
- Ensure the Team adheres to all KYC guidelines and procedures, complies with local regulatory requirements, and reflects best practices
- Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
- Tracking and monitoring of TAT and errors for sales staff and working with stakeholders to ensure targets are met
Key Competencies and Skills
Technical Competencies:
- Computer/IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
- General knowledge in banking processes.
General Competencies:
- Excellent written and oral communication skills.
- Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
- Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
- Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
- Basic analytical ability with active listening skills.
- Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
- Ability to maintain confidentiality of sensitive information.
- Willingness to adapt to changing business needs and deadlines.
Minimum Qualifications, Knowledge and Experience
Education:
- Bachelor’s degree
- Certificate of Proficiency
Experience:
- Minimum of 3 years’ experience in sales management within the Insurance Industry
- Demonstrate knowledge of Insurance operations
- Problem solving and analytical skills
- Demonstrate integrity and ethical standards
- Attentive to details
Credit Control Officer
Principle Accountabilities
PRIMARY RESPONSIBILITIES:
- Ensuring correct debtor balances in the system
- Issuing statements to customers
- Daily reconciliation of production and Debtors reports.
- Assisting in generating production and debtors’ reports
- Assisting in reconciling aged debtors and individual accounts
- Monthly reconciliation of account balances in our system with those of underwriters
- Responding to queries and complaints in liaison with bancassurance team
- Ensuring adherence to credit policy/s
- Assisting in facilitating debt collection through frontline staff, debt collectors and underwriters’ credit control team
- Payment instruments management (Cheque, IPF’s , DDAs etc) Assisting in processing insurance premium payment schedules
- Assisting in reconciling statutory returns and taxes.
- Any other duties allocated from to time.
Key Competencies and Skills
Skills and Attributes
- Good communication and presentation skills;
- Knowledge of regulations by AKI and IRA;
- Knowledge of ERP systems and related technologies;
- Ability to work under pressure;
- Good planning and organizational skills; and
- Excellent report writing skills.
Minimum Qualifications, Knowledge and Experience
Academic Qualification
- Bachelor’s Degree in a Business-related field or its equivalent from a recognized institution.
Professional Qualifications
- CPA/ACCA or its equivalent from a recognized institution.
Experience
- Minimum of one (1) year relevant experience.
Direct Sales Representative – Bancassurance
Principle Accountabilities
Responsibilities
- Present, promote and sell products to existing and prospective customers
- Establish, develop, and maintain positive business and customer relationships
- Reach out to customer leads through cold calling and continuously improve through feedback.
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Deliver the agreed upon sales targets and outcomes within agreed timelines.
- Coordinate sales effort/activations with team members and other departments
- Analyze the territory/market’s potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
- Keep abreast of best practices and promotional trends.
- Any other duties as may be assigned from time to time.
Key Competencies and Skills
Education:
- Business/Insurance related Diploma.
Professional:
- Certificate of proficiency in Insurance (COP).
Experience:
- 1 year’s sales experience.
Skills and Attributes
- Excellent communication and interpersonal skills.
- Excellent planning and organization skills.
- Ability to work under pressure.
- Excellent problem solving and decision-making skills.
- Knowledgeable with industry’s rules and regulations.
- Results driven and customer focused.
- Basic understanding of the insurance industry and products.
Minimum Qualifications, Knowledge and Experience
Requirements
- Proven work experience as a sales representative
- Excellent knowledge of MS office
- Highly motivated and target driven with a proven track record in sales
- Excellent selling, communication and negotiation skills
- Prioritizing, time management and organizational skills
- Ability to create and deliver presentations tailored to the audience needs
- Relationship management skills and openness to feedback
- Certificate of proficiency in Insurance (COP). ACII or AIIK or progress towards the same will be an added advantage.