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Team Leader – Bancassurance

Principle Accountabilities
Business planning and growth

  • Drive achievement of set targets through customer growth and retention across all lines
  • Plan, drive and monitor the Banca sales strategies through segment focus, customer focus needs-based selling
  • Develop and refine sales toolkits, client materials and training to reflect the various target proposition
  • Performance Management: Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets
  • Cost management and Revenue Generation
  • People management
  • Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management
  • Motivate, Coach and Energize the sales staff positively to deliver the best results
  • Engage the team in constant Training to address training needs, implement training road maps to ensure an engaged Team

Operational risk controls and procedures.

  • Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
  • Ensure the team adheres to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
  • Ensure the team complies with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Principal Officer
  • Tracking and monitoring of TAT for the segment and working with stakeholders to ensure targets are met

People Management & administration:

  • Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
  • Continuous review & appraisal of sales staff performance and immediate corrective action.
  • Ensure sales staff are motivated for maximum productivity
  • Cultivate a team culture that enhances support for each other to ensure overall productivity.
  • Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
  • Ensure discipline and adherence to staff code of ethics by sales staff.
  • Ensure planned leave schedule & execution for branch sales staff.

Operational risk controls and procedures.

  • Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
  • Ensure the Team adheres to all KYC guidelines and procedures, complies with local regulatory requirements, and reflects best practices
  • Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
  • Tracking and monitoring of TAT and errors for sales staff and working with stakeholders to ensure targets are met

Key Competencies and Skills
Technical Competencies:

  • Computer/IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
  • General knowledge in banking processes.

General Competencies:

  • Excellent written and oral communication skills.
  • Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
  • Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
  • Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
  • Basic analytical ability with active listening skills.
  • Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
  • Ability to maintain confidentiality of sensitive information.
  • Willingness to adapt to changing business needs and deadlines. 

Minimum Qualifications, Knowledge and Experience
Education:

  • Bachelor’s degree
  • Certificate of Proficiency

Experience: 

  • Minimum of 3 years’ experience in sales management within the Insurance Industry
  • Demonstrate knowledge of Insurance operations
  • Problem solving and analytical skills
  • Demonstrate integrity and ethical standards
  • Attentive to details  

Credit Control Officer

Principle Accountabilities
PRIMARY RESPONSIBILITIES:

  •  Ensuring correct debtor balances in the system
  •  Issuing statements to customers
  •  Daily reconciliation of production and Debtors reports.
  •  Assisting in generating production and debtors’ reports
  •  Assisting in reconciling aged debtors and individual accounts
  •  Monthly reconciliation of account balances in our system with those of underwriters
  •  Responding to queries and complaints in liaison with bancassurance team
  •  Ensuring adherence to credit policy/s
  •  Assisting in facilitating debt collection through frontline staff, debt collectors and underwriters’ credit control team
  •  Payment instruments management (Cheque, IPF’s , DDAs etc)  Assisting in processing insurance premium payment schedules
  •  Assisting in reconciling statutory returns and taxes.
  •  Any other duties allocated from to time.
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Key Competencies and Skills
Skills and Attributes

  • Good communication and presentation skills;
  • Knowledge of regulations by AKI and IRA;
  • Knowledge of ERP systems and related technologies;
  • Ability to work under pressure;
  • Good planning and organizational skills; and
  • Excellent report writing skills.

Minimum Qualifications, Knowledge and Experience
Academic Qualification

  • Bachelor’s Degree in a Business-related field or its equivalent from a recognized institution.                                                                                                                             

 Professional Qualifications

  • CPA/ACCA or its equivalent from a recognized institution.

Experience

  • Minimum of one (1) year relevant experience. 

Direct Sales Representative – Bancassurance

Principle Accountabilities

Responsibilities

  • Present, promote and sell products to existing and prospective customers
  • Establish, develop, and maintain positive business and customer relationships
  • Reach out to customer leads through cold calling and continuously improve through feedback.
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Deliver the agreed upon sales targets and outcomes within agreed timelines.
  • Coordinate sales effort/activations with team members and other departments
  • Analyze the territory/market’s potential, track sales and status reports
  • Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
  • Keep abreast of best practices and promotional trends.
  •  Any other duties as may be assigned from time to time. 

Key Competencies and Skills

Education: 

  • Business/Insurance related Diploma. 

Professional:

  • Certificate of proficiency in Insurance (COP).

Experience:  

  • 1 year’s sales experience.

Skills and Attributes

  • Excellent communication and interpersonal skills.
  • Excellent planning and organization skills.
  • Ability to work under pressure.
  • Excellent problem solving and decision-making skills.
  • Knowledgeable with industry’s rules and regulations.
  • Results driven and customer focused.
  • Basic understanding of the insurance industry and products.

Minimum Qualifications, Knowledge and Experience

Requirements

  • Proven work experience as a sales representative
  • Excellent knowledge of MS office
  • Highly motivated and target driven with a proven track record in sales
  • Excellent selling, communication and negotiation skills
  • Prioritizing, time management and organizational skills
  • Ability to create and deliver presentations tailored to the audience needs
  • Relationship management skills and openness to feedback 
  • Certificate of proficiency in Insurance (COP). ACII or AIIK or progress towards the same will be an added advantage. 

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