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Card Operations Officer
The Card Operations Officer is responsible for overseeing and managing the administrative and operational processes related to debit and credit card issuance, maintenance and lifecycle management. This role ensures that all card-related processes, such as replacements, blocking and activation, are executed efficiently and in accordance with the bank’s policies and compliance requirements.
Principle Accountabilities
- Generating Debit and Credit card order files for new/additional cardholder/replacement and renewals.
- Ensure the accuracy and integrity of data related to card operations.
- Tracking of Cards dispatched to branches.
- Handling base card/collateral stock management with Delarue.
- Generating debit and credit adjustments for update to Credit Card Management System.
- Managing credit card limit requests.
- Ensure all credit and debit cards are enrolled for 3D Secure.
- Handle static data changes on Credit Card Management System.
- Handle closure of credit cards.
- Handle change of card statuses.
- Handle of deceased cardholder process.
- Ensure e-statement are sent to credit cardholders on timely basis.
- Identify areas for process optimization to enhance the efficiency of card operations.
- Manage relationships with external vendors that provide card processing services, ensuring they meet SLAs and performance standards.
- Work closely with other departments such as IT and customer service to ensure seamless card operations.
Key Competencies and Skills
General Competencies
- Ensuring accuracy in processing card-related tasks, such as issuing and renewing.
- Handling multiple card related requests, meeting deadlines and efficiency managing the workload to avoid delays.
- Quickly resolving issues related to card delivery problems or system errors affecting card issuance.
- Keen eye for accuracy in processing card related tasks.
- Collaboration and Teamwork.
- Ethics and Integrity.
- Strong Communication skills.
Technical Competencies
- Card Management System (CMS) Proficiency.
- Knowledge of Card Issuance Process, Card Activations, Renewals and Replacements.
- Knowledge of Card Lifecycle Operations.
- Data Entry and Record Keeping.
- Reporting skills on card issuance and status tracking.
- Familiarity with general banking systems and how they integrate with card operations.
- Skills in generating reports to monitor card performance and issuance.
Qualifications – Academic & Professional
- Minimum Bachelor’s degree in business or information technology related field.
- Professional accounting qualifications i.e. CPA/ACCA.
- Any Banking qualification/ Business related qualification.
Experience
- 2 -3 years Banking Experience with at least 2 years in Card Business.
- Familiarity with the Card Management System.
Manager, Finance Information Systems
The role will provide functional expertise in SAP application modules areas of financial accounting: General ledgers, account payable, accounts receivable, fixed asset management, cost and profit center accounting, procurement and payroll modules. The role holder plays a crucial role in overseeing the effective management and optimization of financial information systems and that financial data is accurately captured, processed and reported in compliance with regulatory requirements and organizational standards.
Principle Accountabilities
- SAP functional configuration of the various modules.
- Provide first and second level SAP support for the various modules.
- Resolving data flow related issues between Core banking system and SAP system.
- Analyse business processes in various units and recommend improvement.
- Define and document training materials and carry out system user training.
- Work closely with SAP technical support staff (sitting in ICT) to ensure system availability, governance and compliance.
- Lead initiatives to continuously improve system efficiency, effectiveness and user experience.
- Leverage SAP modules to deliver accurate, real-time financial analytics and reports to support strategic decision-making.
- Ensure effective communication and resolution of any concerns.
- Ensure the various financial accounting modules comply with all relevant banking regulations, internal policies and industry best practices.
- Produce reports required for regulatory compliance.
- Identify, assess and mitigate risks associated with SAP financial systems to ensure business continuity and data security.
- Preparing and providing necessary documentation and reports for internal and external audits.
- Oversee the management of incidents and issues related to SAP, ensuring minimal disruption to business operations.
- Any other duty that will be assigned as need arises.
Key Competencies and Skills
General Competencies
- Planning and Organizational skills.
- Good Interpersonal skills.
- Analytical skills.
- Attention to detail.
- Strategic Thinking.
- Problem solving skills.
- Leadership skills.
- Project management skills.
- Communication skills
Technical Competencies
- Accounting skills.
- Taxation skills.
- Computer proficient – Microsoft Suite.
- Deep knowledge of SAP financial modules.
- Proficiency in managing financial data, ensuring data integrity and accuracy.
- Financial Systems Integration.
- Regulatory Reporting Proficiency.
- Ability to develop and track performance metrics related to financial reporting and system efficiency.
- Knowledge of statistical analysis and data modelling techniques.
Qualifications – Academic & Professional
- Bachelor’s degree, preferably in finance, accounting, business administration or Information systems from a recognized university.
- SAP Financials and SAP Material Management certification.
Experience
- 2 – 5 years of relevant experience in SAP- FI modules.
- Experience in SAP implementation, customization and functional configuration.
Method of Application
Use the link(s) below to apply on company website.