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Senior Manager, Environmental and Social Management Systems (Group Support)

Purpose:

The job role entails providing oversight in managing and mitigating the Bank’s risk exposures (i.e., credit risk, liability risk, reputational risk among others) through its customers activities in the lending processes, by ensuring that they are operating in accordance with environmental regulations, guidelines and targets across the supply chain and operations. The role entails carrying out due diligence review and environmental & social risk assessments, identifying risks & opportunities and ensuring that necessary systems are in place to mitigate E&S risks when on boarding customers. It also involves continuous monitoring of clients’ activities and systems for further improvements to ensure the corrective action plans are being implemented and risks mitigated.

PRIMARY RESPONSIBILITIES:

Portfolio Growth & Harmonizing E&S Practices

• The increased E&S portfolio represents significant exposure to environmental and social risks from the Bank’s lending activities, particularly for category A and B clients. This demands a close collaboration between the Business and Credit teams and conducting independent onsite visits.
• Portfolio diversification further highlights needs to extend E&S risk monitoring and management to new sectors such as SME, and Agri-lending by developing fit-for purposes due diligence, monitoring and reporting tools. This will require regular engagement with product development team, as well as credit and relationship managers to ensure E&S considerations are effected throughout the investment cycle. Therefore, the E&S Manager is expected to.

Implement and integrate of ESMS and as subject matter expertise provide technical support to all subsidiaries to align to the Group Minimum standards by.

• Overseeing the Group’s E&S risk management and implementation of ESMS procedure manual.
• Ensuring that these procedures are implemented for each project, customer’s activities, and that records of environmental reviews (i.e., appraisal and monitoring) are maintained.
• Developing resources and tools for E&S risk management and training
• Ensuring that all investment decisions are supported by appropriate due diligence documentation, including but not limited to an E&S section in each final Investment memorandum.
• Reporting any major E&S issue to senior management and Board
• In liaison with relationship teams, coordinate E&S due diligence and monitoring of customers across the Group
• Developing proposals to guide the Group on emerging issues and opportunities e.g., green lending.
• Ensuring that appropriate environmental representations, warranties, and covenants are incorporated in each loan or investment agreement.
• Conducting site visits on new and existing high-risk accounts to develop and monitor E&S action plans (if any) by the clients,

Research and Development

• Developing programs for capacity building on ESMS, ESG and Climate risk for Bank’s staff and the Board across the Group, through e-learning modules, workshops etc.
• Providing support in the development of sustainable lending products and services for the bank

Adherence to Emerging Regulations, standards, & guidance

• The new guidelines, including the CBK’s climate risks guidance, IFRS S1 and S2 on sustainability and climate, Carbon Markets Regulations 2023, and the Kenya Green Finance Taxonomy (KGFT), require banks and businesses to monitor and disclose performance at both the client and portfolio levels. These regulations necessitate an expansion of the Bank’s E&S manager role to assist in evaluating green loans, both individually and in collaboration with business and credit teams. This role will also involve developing and managing climate risk assessment tools and playing a key part in creating the Group’s IR and sustainability reports.

Based on the foregoing, E&S Senior Manager should guide in among others

• Develop & review of policies and procedures that supports the Group’s ESMS implementation in line with emerging regulations, standards and laws.
• Keep track of upcoming regulatory requirement (e.g., CBK, NSE CMA, TCFD, TNFD, KGFT, GHG accounting) as well as the evolving approach of international Development Financial institutions to E&S and assessing the implication to the Bank
• Continuous refinement of tools and systems to monitor ESMS performance in the Bank’s portfolio.
• Ensure compliance with environmental regulations and legislation and keep up to date with local international regulation and legislation.
• Standardize E&S policies & procedures across I&M Group

Investor Expectations & Management

•  The E&S position is a strategic role that is increasingly viewed through the lens of investors. The Manager regularly interacts with the Bank’s investors regarding E&S performance. Currently, the Bank’s investors are demanding an overhaul of its E&S practices, and the individual in this role will need to allocate a significant portion of their time to collaborating with the Bank’s investors to address several action points identified in the recent ESG due diligence. This project is anticipated to span a period of 12 months.

 For Investor & Management Reporting the Manager is expected to

• Create senior management reports and summaries on E&S risk issues, incidents, trends, and potential impacts.  Prepares key reports monthly to the Risk committee (RISKCO) Credit Risks Management Committee (CRMC) and quarterly to the Board Risk Committee (BRC).
• Prepares annual reports to investors/shareholders that is the Development Financial Institutions (DFIs) on the Bank’s E&S risk exposure including IFC, FMO, Proparco & British International Investments (BII)
• Support in coordinating Group’s Sustainability reporting and publishing
• Coordinate the E&S due diligence implementation recommendations
•  Support the Bank to set up and monitor climate-related financial risk appetite and getting assurance on the effective management and control of the risks and report on group carbon emission prevention, reduction and control methods, as well as the total energy use and efficiency involved in producing its products and services.
• Create awareness on climate-related risks and opportunities and how they impact various business lines.
• Scan the business environment (Internal & External) with respect to climate-related issues in the short, medium, and long-term and determine the impact on the various business lines
• Support design business strategy and its implementation to reflect climate-related risks, for example by setting and monitoring key performance indicators (KPIs) that are cascaded down to operational business areas.
• Identify material climate-related risks at portfolio, counterparty, and where relevant at transactional level. Assess relevant financial implications over short and long-term horizons. Assessment of climate-related risks to take place during client on-boarding, credit initiation, credit evaluation, review investment decisions
• Support the development and implementation of the Group’s ESG policy, strategy, and procedures aligns with national and international standards and best practices
• Support in embedding of all new ESG relevant initiatives across the group
• Support in Coordinating Group’s Sustainability reporting and publishing
• Support in embedding of all new ESG relevant initiative across the group

PERSON SPECIFICATIONS

Academic Qualifications

• Bachelor’s degree plus Professional qualification
• Masters’ Degree

Professional Qualifications

• Minimum of four to six years’ supervisory and 1 to three years’ experience in a Climate and ESG Risk Management function;
• Excellent communication and interpersonal skills.
• Ability to establish priorities, plan, coordinate, and monitor own work plan
• Strong negotiation skills; and
• Good understanding of relevant regulatory requirements, CBK Prudential, and Risk Management guidelines
• Good understanding of Banking internal policies and procedures as well as external regulations.
• High Level of Integrity

Sales Manager-Personal Banking

PURPOSE:

The position is responsible for managing and supervising the performance of retail sales staff to achieve the sales targets for the products assigned. It also involves sales activity planning and implementation within assigned area, deployment of team, actual sales and performance reporting.

PRIMARY RESPONSIBILITIES:

• Responsible for developing sales programs, developing and implementing sales initiatives and strategies for managed Direct Sales Executives.
• Managing, training, and providing overall guidance to the sales team assigned to you on how to achieve their targets.
• Driving sales performance for your team in accordance with the company’s objectives.
• Monitoring the performance of the sales team and motivating members to meet or exceed sales targets.
• Visiting potential and existing customers to present company offerings and build brand awareness.
• Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales.
• Developing and sustaining long-term relationships with customers.
• Implementing a sales management process to assist the sales team in identifying and prioritizing key customers and prospects.
• Developing specific marketing action plan for the assigned team ;
• Planning and organizing activations to create awareness of our Bank Products within assigned area and liaising with external agencies as required. This includes:
• Submitting daily sales performance reports and business pipelines to the Retail Sales Manager by in loans, deposits, NTB CASA, credit cards, Banca and other retail products from sales teams to the Retail Sales Manager through daily, weekly and monthly tracker and hold performance discussions to ensure full conversion of the commitments.
• Coaching and training new team members to perform and achieve their targets. Training and developing new team members on KYC, Bank products, and essential selling skills;
• Managing customer relationships and ensuring clients complaints received through the team members are urgently attended to;
• Supervising, deployment  and ensuring discipline of the team;
• Ensuring the sales teams comply to internal controls frameworks and other operating policies in the day-to-day bank activities as it relates to customer onboarding in account opening and loan applications e.g., KYC, AML.
• Selling assigned products.

 PERSON SPECIFICATIONS

• Analytical Skills, Team Management, and Selling skills
• Customer Service and Communication skills
• Proven experience in leading sales teams and achieving targets
• Excellent interpersonal and negotiation skills
• Strong problem-solving abilities and attention to detail
• Ability to work under pressure and meet deadlines
• Previous experience in the financial services industry is a plus
• Bachelor’s degree in business administration or related field

Manager – Climate and ESG Risk Management

PURPOSE:

The role holder will be responsible for embedding ESG and climate-related risks into the Group’s overall Enterprise Risks Management to ensure sustainability of the business.

PRIMARY RESPONSIBILITIES:

Environment, Social and Governance (ESG)

Support implementation and integration ESG risk management in the Group’s overall Enterprise Risks Management (ERM) and Corporate Strategy

• Ensure that the Group’s ESG policy, strategy, and procedures aligns with national and international standards and best practice
• Develop a program for capacity building on ESG and climate risk for the Staff and the Board across the Group, through e-learning modules, workshops, etc
• Support management/risk owners to align their activities with the Group’s ESG ambitions
• Develop proposals to guide the Group in aligning to Global organization(s)/groups to give assurance and showcase its ESG ambitions e.g., the UN Global Compact

Organize and Coordinate ESG relevant workshops & meetings

• Organize and coordinate ESG champions and risks owners for all relevant business units across the group
• Support management/risk owners to come up with strategies and KPIs that are relevant to the Group’s ESG ambitions
• Support in embedding of all new ESG relevant initiatives across the group
• Develop tools to support ESG risks champions to monitor & report their performance.
• To identify, and support relevant thematic actions enhance stakeholder awareness of the Group’s ESG actions.
• Attend Sustainability Webinars, and Conferences on behalf of the Group

Research and development

• Develop the framework and capabilities that drive risk management oversight across ESG related topics. This includes technical expertise on key issues related to environmental and social impact assessment and on sustainability risks, the Bank’s ESG Policies, NSE ESG disclosure guidelines as well as industry and global best practices.

Regulatory Compliance

• Develop & review of policies and procedures that supports the Group’s ESG ambition
• Standardization of ESG relevant policies across I&M Group
• Facilitate the development of shared initiatives across the Group to ensure compliance with policies and standards of operation (SOP).
• Reviewing ESG procedures/processes to identify areas of potential improvement or weakness in risk management controls

Management Reporting

• Create senior management reports and summaries presenting metrics and dashboards to highlight key ESG risk issues, trends, and potential impacts. Ensure reports adhere to requirements of the ESG policy. Key reports are Monthly to the Risk committee (RISCKO) and quarterly to the Board Risk Committee (BRC) and Board Audit and Risk Committee (BARC).
• Coordinate Group’s Sustainability reporting and publishing
• Monitoring resolution of all associated ESG initiatives

 Governance & Management of Climate-Related Risks

• Support the Bank to set up climate-related financial risk appetite and getting assurance on the effective management and control of the risks.
• Support cultivation of risk culture that embeds climate-related aspects in decision making processes and business operations.
• Create awareness on climate-related risks and opportunities and how they impact various business lines.

Development of climate-related risks and opportunities strategy

• Support design business strategy and its implementation to reflect climate-related risks, for example by setting and monitoring key performance indicators (KPIs) that are cascaded down to operational business areas.
• Scan the business environment (Internal & External) with respect to climate-related issues in the short, medium, and long-term and determine the impact on the various business lines
• Determine specific climate-related risks and their impact on The Bank ’s business strategy through deployment of appropriate metrics and yardsticks.
• Engage key stakeholders with view of enabling The Bank to better understand the key concerns and expectations of the stakeholders, and conversely inform them about how The Bank is positioning itself in the light of climate-related risks and opportunities
• Consider climate-related risks over different time horizons (Short, medium & long terms)

Climate-related risks identification, control, management & mitigation.

• Conduct comprehensive assessments of risks posed by climate change, whether quantifiable or non-quantifiable, and the overall impacts on the Bank through its traditional risks categories.
• Identify material climate-related risks at portfolio, counterparty, and where relevant at transactional level. Assess relevant financial implications over short and long-term horizons. Assessment of climate-related risks to take place during client on-boarding, credit initiation, credit evaluation, review investment decisions.
• Develop risks reports that contain the impacts of climate-related and environmental risks on The Bank ’s Business model, strategy, and risk profile.
• Consider a range of quantitative and qualitative tools and matrixes to support monitoring and give early warning signals for necessary actions
• Adopt and consider appropriate measures to safeguard business continuity in instances of extreme weather events that may disrupt Group’s owned facilities, operations, and outsourced services.

Reporting on climate-related risks information

• Create senior management reports and summaries presenting metrics and dashboards to highlight key climate risk issues, trends, and potential impacts. Ensure reports adhere to requirements of the Climate-Risks related strategy. Key reports are Monthly to the Risk committee (RISCKO) and quarterly to the Board Risk Committee (BRC) and Board Audit and Risk Committee (BARC).
• Coordinate Group’s Sustainability reporting and publishing
• Monitoring resolution of all associated climate-related initiatives

PERSON SPECIFICATIONS

Academic Qualifications

• Bachelor’s degree plus Professional qualification

Professional Qualifications

• Minimum of four to six years’ supervisory and 1 to three years’ experience in a Climate and ESG Risk Management function;
• Excellent communication and interpersonal skills.
• Ability to establish priorities, plan, coordinate, and monitor own work plan
• Strong negotiation skills; and
• Good understanding of relevant regulatory requirements, CBK Prudential, and Risk Management guidelines
• Good understanding of Banking internal policies and procedures as well as external regulations.
• High Level of Integrity.

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