Latest Job Vacancies at I&M Bank

Banking jobs, Sales and Marketing jobs, Business Development jobs,

Area Sales Manager- Personal Banking

JOB SUMMARY:

The position is responsible for managing and supervising the performance of personal banking sales staff to achieve the sales targets for the products assigned. It also involves sales activity planning and implementation within assigned region/area, deployment of team, actual sales and performance reporting.

KEY DUTIES AND RESPONSIBILITIES

SUPERVISION OF DIRECT SALES EXECUTIVES

• Act as enabler to the Direct Sales Executives (DSEs) under supervision by providing them with the tools and information to optimize sales.
• Through leadership to the DSEs, achieve the set annual sales targets. Monitor the performance of the DSEs on a daily, weekly, quarterly, and annual basis and provide coaching and feedback on how to improve performance.
• Agree individual targets with the team members for personal banking products – assets, deposits, credit cards, banca, NTB CASA and other retail products.
• Work with the Branches to manage daily attendance levels within the team in compliance with the relevant HR policies and procedures.
• On a daily basis, monitor the activities of the DSEs to ensure that the planned meetings and activations are being carried out in the field. This include ensuring daily morning hurdles in the branches.
• Motivate staff and ensure that they are recognized through the Bank’s recognition schemes.
• Identify the training needs of the team and arrange for these to be met through on the job coaching and formal training. Communicate a summary of the training needs to Senior Manager Personal Banking Sales and HR at least quarterly.
• Sit for DSEs recruitment interviews based on shortlist provided by HR.
• Induct new DSEs and ensure that they participate in formal induction training as well as compulsory compliance training courses. Ensure their deployment to their stations and regularly monitoring any gaps to be filled as per the approved optimal complement.
• Ensure that the DSEs under his/her region/area understand the compensation plans in place.

SUPERVISION OF SALES ACTIVITIES

• Planning and organizing activations to create awareness of our Bank Products within assigned area and liaising with external agencies as required.
• In liaison with the Regional Managers and Branch Managers, lead and supervise sales promotion campaigns and activities in the region assigned to ensure maximum value output.
• Monitor sales performance on a daily, weekly, and monthly basis and provide reports to the Line Manager. These includes work plans, sales reports and business pipelines in all product areas.

BUSINESS EXPANSION

• Work with the branches and scheme RMs to unlock sales in companies through sales activations and financial trainings
• Work with sales teams and Regional Managers to bring leads on new company signs ups
• Visiting potential and existing customers to present company offerings and build brand awareness.

OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, I&M Bank policies, standards and procedures
• Understand and manage risks and risk events (Incidents) relevant to the role.
• Ensure accuracy of each new account application, loan documents and all other customer documents.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Ensure compliance with all I&M Bank operational risk requirements eg Health and Safety standards and Security, KYC and anti-money laundering regulations.
• Effective staff exit management
• Effective management of staff performance records.

 OTHERS

• Share knowledge and experience with other Sales Managers in the team.
• Provide cover for other Sales Managers in case of absence.
• Share knowledge and experience and best practices with team members and broader business
• Deputize for Senior Manager Sales when required

PERSON SPECIFICATIONS

• Analytical Skills, Team Management, and Selling skills
• Customer Service and Communication skills
• Proven experience in leading sales teams and achieving targets
• Excellent interpersonal and negotiation skills
• Strong problem-solving abilities and attention to detail
• Ability to work under pressure and meet deadlines
• Previous experience in the financial services industry is a plus
• Bachelor’s degree in Business Administration or related field

Direct Sales Executives- Credit Cards

Job Summary:

The role will be responsible for acquiring new to bank credit card clients, cross selling to existing card clients and ensuring compliance with all necessary documentation and regulations. The role holder  will also play a pivotal role in driving the growth of credit card products within the Bank.

Key Responsibilities/Accountabilities

The Incumbent will report to the Sales Manager Credit Card Sales and will be responsible for:

New to Bank Credit Card Client Acquisition

• Actively prospect and approach potential customers to promote credit cards products offered by the Bank
• Conducting cold calls, door to door visits and participating in sales and marketing events to generate leads and acquire new card clients
• Educating potential customers on the features, benefits, terms and conditions of credit card products to facilitate informed decision making.

 Cross Selling to Existing Clients

• Identifying opportunities to cross sell additional credit card products to existing clients
• Building and maintaining strong relationships with existing clients to understand their needs and offer appropriate solutions.

 Customer Documentation and Compliance

• Collecting and submittong all required customer documentation for onboarding new card clients, ensuring completeness and accuracy.
• Providing necessary declarations and disclosures to customers in accordance with I&M Bank’s policies, procedures and regulatory guidelines set forth by the Central Bank of Kenya.

 Sales Targets and Reporting

• Meeting or exceeding sales targets set by the Card Sales Manager through effective sales techniques and relationship building.
• Maintaining accurate records of sales activities, customer interactions and pipeline management for reporting purposes.

 Customer Service and Relationship Management

• Providing excellent customer service by addressing customer inquiries, resolving complaints and ensuring a positive customer experience throughout the sales process.
• Building and maintaining strong relationships with customers to foster loyalty and encourage repeat business.

   Person specifications

• Diploma/Degree in a business-related field
• Relevant work experience as a Sales Representative, preferably in credit card sales.
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation, and strong communication skills
• Strong understanding of card products and banking services.
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback.
• Ability to deliver excellent customer experience to ensure sustainable organic growth of ETB / NTB customers.

Sales Manager, Credit Cards

Job Summary:

The role holder will be responsible for developing and deploying the credit card product strategy. The role holder  will own and drive the credit card sales business across the Bank network to maximize strong Portfolio Performance and Card Profitability.

  Responsibilities

• Grow retail sales and revenue for all credit card products
• Recruit, train and monitor the performance of card Direct Sales Executives (DSEs) to maximize sales potential
• Lead, mentor and motivate the card DSEs to achieve objectives
• In liaison with Cards Team, develop innovative and actionable card usage plans and programs which align with management directions and are beneficial to credit card business growth.
• Lead and execute sales and marketing activities for the card DSEs under his/her supervision with the goal of meeting and surpassing set targets.
• Identify potential customer segments and analyse their needs to retain the profitable segment, stimulate strong hook for their card usage and increase active ratio.
• Ensure balance of sales volumes and costs to achieve business targets.
• Maintain relationships with existing business partners and explore new ones.
• Lead and coach card DSEs to deliver business results and execution excellence.
• Work with the Card Services Team to develop, manage and execute marketing programs and ensure smooth implementation of marketing programs and initiatives.
• Analyse sales data, prepare reports, and provide actionable insights
• Conduct training sessions to enable product knowledge and selling skills.
• Collaborate with marketing team to develop tailored sales and promotional strategies to drive product uptake.
• Monitor market trends, competitor activities and customer feedback to identify opportunities for business expansion and improvement.
• Work with all stakeholders – branch network, RMs, DSEs to drive card sales
• Ensure constant review of existing processes to enable seamless card sales operations process flow.
• Monitor and maintain relationships with Card Vendors in line with the agreed SLA.
• Ensure compliance with regulations and implement control measures

PERSON SPECIFICATIONS

• Analytical Skills, Team Management, and Selling skills
• Administration with at least 3+ years’ experience in sales or product management of retail banking or credit card products
• Customer Service and Communication skills
• Proven experience in leading sales teams and achieving targets
• Excellent interpersonal and negotiation skills
• Strong problem-solving abilities and attention to detail
• Ability to work under pressure and meet deadlines
• Knowledge of credit card products, industry regulations and market dynamics
• Bachelor’s degree in Business Administration or related field

Method of Application

Use the link(s) below to apply on company website.

• Area Sales Manager- Personal Banking
• Direct Sales Executives- Credit Cards
• Sales Manager, Credit Cards