Latest Job Vacancies at International Rescue Committee

Media jobs, Journalism jobs, Communications jobs, Public Relations jobs,

Editorial Officer

Job Overview:

• IRC is seeking an Editorial Officer, based in Nairobi under the direct supervision of the Protection Manager and will support the Signpost teams in Hagadera, Nairobi, and Kakuma refugee camps.
• The Editorial Officer will support the Julisha.Info editorial team to produce accurate, relevant, and up-to date information.

Major Responsibilities

• Contribute to content development in line with Julisha.Info objectives.
• Develop accurate, relevant, informing, easy to understand and engaging content for publishing on Julisha.Info website and facebook page.
• Prepare multimedia content for publication on Julisha.Info platforms using Canva, and other digital tools.
• Assist the Senior Editorial Officers and the Roving Service Mapping Officer to publish relevant and appropriate content on Julisha.Info.
• Contribute to the designing and implementation of information campaigns on need basis.
• Provide technical guidance, on job mentoring and coaching for the moderators.
• Ensure ongoing training and targeted capacity building of Julisha.Info moderators.
• Review performance of Moderators and provide encouraging/ innovative approaches to address issues identified.
• Working closely with the senior editorial officers and the protection manager, coordinate Julisha.info meetings and represent IRC in relevant meetings.
• Where and when applicable, ensure work plans, spending plans and procurement plans are developed and implemented appropriately.
• Develop and manage the Responsive Information Services budget, ensuring regular tracking, including participation in
• Budget verses Actuals (BVA) review meetings.

Key Working Relationships

•  Position reports to: Protection Manager­
• Position directly supervises:  Moderators
• Other Internal and/or external contacts: IRC Protection officers, Julisha.Info teams (Service mapping officer, senior editorial officers and moderators) in Nairobi, Kakuma and Hagadera

Qualifications
Work Experience:

• Approximately three years of meaningful experience in writing, editing, sub-editing, web content management and publishing.
• Experience in digital content creation such as articles, videos and infographics
• Working knowledge of graphic design and editing software (Canva, Lumen5 etc.)

Demonstrated Skills and Competencies

• Strong writing and proofreading skills with passion for writing
• Web content management with Knowledge of online content best practices.
• Knowledge and experience of managing websites and social media platforms
• Working with forced migrants (refugees, asylum seekers) and refugee hosting communities is an added advantage

Education  

• Bachelor’s degree in a relevant field (e.g., Journalism, Communications, Media, Public Relations)

Language Skills

• Advanced English and Kiswahili language skills, oral and written. Knowledge of Arabic and/or Somali languages is an added advantage

Preferred experience & skills

• Excellent verbal and written communication skills, overall ability to be clear and concise in all communications
• Ability to prioritize and deliver on time
• Ability to work both independently and in a dynamic, cross-functional team
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.)

Moderator

Job Overview:

• IRC is seeking a Moderator to be based in Nairobi under the direct supervision of an Editorial Officer. The Moderator will be responsible for communicating directly with Julisha.Info users daily, replying to comments, messages, and questions. 

Major Responsibilities:

• Engage users in conversations online based on the moderation guidelines
• Reply to messages and comments received on Julisha.Info social media channels with the help of the Signpost and Julisha.info team and moderation guidelines.
• Collaborate with Senior and Editorial Officers, Roving Service Mapping Officer, Protection Manager, and protection teams to develop thorough, vetted, well-researched answers and information.
• Where necessary, link or support the users with information on where/ how they can access services in relation to the service mapping information available
• Provide feedback (and translate where applicable) on representative and noteworthy comments, writing analysis of the month’s communications (including responses to posts, trends in conversation and information gaps).
• Share insights, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
• Analyse information gaps amongst the affected populations to feed into future content being created.
• Keep updated with all the new information put out on an ongoing basis and attend regular trainings as required.
• Track and analyze information requests on Julisha.Info social media channels to identify trends, issues, and propose solutions and ideas to improve the effectiveness of the program’s communication strategies and activities.
• Support in management and capacity building of Julisha.Info Community staff.
• Follow protocol to escalate any communication from at risk cases to Protection team.

Key Working Relationships:

• Position reports to:  Editorial Officer
• Other Internal and/or external contacts: IRC Protection officers and Julisha.Info teams (Service mapping officer and senior editorial officers) in Kakuma and Hagadera

Qualifications

Demonstrated Skills and Competencies:

• Typing speed of at least 30 words per minute with basic knowledge of digital design
• Knowledge of social media platforms such as Facebook.
• Experience working with Content Management Systems (CMS) such as Zendesk.
• Ability to act with discretion, integrity, and diplomacy.
• An understanding of the power and importance of accurate information plus the ability to exercise strong judgement in ensuring all answers are accurate.
• High emotional intelligence.

Education:  

• Diploma or advanced relevant technical (such as media, journalism, communication) qualifications.

Language Skills: 

• Advanced oral and written Kiswahili, and English language skills. Knowledge of Arabic and/or Somali languages is an added advantage.

Preferred experience:

• Experience working with refugees, asylum seekers, displaced persons, refugee hosting communities.
• At least one year of experience working with social medial platforms such as Facebook.
• Excellent verbal and written communication skills, great attention to details and, an overall ability to be clear and concise in all communications.
• Strong organizational and time-management skills; proven ability to prioritize and deliver on time.
• Strong analytic problem-solving skills with ability to work both independently and in a dynamic, cross-functional team.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.)
• Demonstrated ability to work effectively with stakeholders at all levels.

Working Environment:

• Standard office and field work environment.

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